Jobs in the United States

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Added 9 mins ago
Senior Analyst, Project Management
CVS Health
Boston, MA
…benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on…
Added 9 mins ago
AEM Functional Lead
Accenture
Boston, MA
2+ years of experience serving as a functional lead, product owner, or business analyst, translating business requirements into user stories, managing product backlogs, facilitating Agile…
Added 9 mins ago
Senior Analyst, Provider Compliance
CVS Health
Boston, MA
Added 9 mins ago
Senior Analyst - HR Technology Products
CVS Health
Boston, MA
CVS Health - HR Technology team is seeking for a Sr. Analyst - Technology Product to help shape and support the Technology products that power our HR experience. You will work across…
Added 9 mins ago
Product Manager - Technical
Intermountain Health
Boston, MA
Experience working as a business analyst within pharmacy, pharmacy benefits, PBM, or a related healthcare environment .
Added 10 mins ago
Director Supply Chain Business Operations
Intermountain Health
Boston, MA
Added 10 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Boston, MA
2-4 years of experience as a Business Analyst (or equivalent) supporting Medicare and Medicaid programs in an operational and/or technology context
Added 10 mins ago
Analyst - Global Fund Services Valuation Services
JPMorgan Chase
Boston, MA
As a Fund Servicing Analyst within JPMorganChase, you will play a crucial role in our fund servicing operations. Your primary focus will be on executing routine transactions and…
Added 10 mins ago
Clinical Informatics Analyst
Intermountain Health
Boston, MA
Added 10 mins ago
ETF Operations Senior Analyst
Citigroup
Boston, MA
The ETF Operations Senior Analyst/Assistant Vice President is an intermediate level position responsible for participating in a variety of fund operation activities in coordination with the…
Added 10 mins ago
C
AI-Augmented Data Analyst
Cognizant
Boston, MA
- $115,000 to $135,000 USD / year
As an AI-Augmented Data Analyst , you will make an impact by transforming complex data into actionable insights that support better decision-making across underwriting, claims, finance, and…
Added 12 mins ago
FC
Benefits Analyst 2
Franklin County Department of Human Resources
Columbus, OH
- $31.04 USD / hour
The primary purpose of the Benefits Analyst 2 classification is to assist in the administration of the purchasing cooperative’s employee health and wellness programs with a focus on program…
Added 31 mins ago
Principal Analyst - North American Power and Renewables
IHS GLOBAL INC
Washington, DC
10Principal Analyst - North American Power and Renewables
Added 39 mins ago
FinOps Analyst -Remote - US
Ellucian
UNAVAILABLE, SC
As a FinOps Analyst, you will help drive financial accountability, governance, and optimization across Ellucian's cloud and technology investments. You will independently own assigned…
Added 1 hour ago
Director, Analytical Technical Operations
ModernaTX, Inc.
Norwood, MA
Lead the Integrations team responsible for test and request intake, analyst and assay scheduling, capacity and batching, stability study coordination and management, performance metrics,…
Added 1 hour ago
Sr Business Analyst
Abbott Laboratories
IL
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
Added 1 hour ago
CO
IT Analyst/Programmer III Systems Administrator - Phoenix Municipal Court
City of Phoenix
AZ
- $92,726.4 to $124,259.2 USD / year
IT Analyst/Programmer III (ITAP III) is a key role within the Phoenix Municipal Court, responsible for maintaining, administering, and modernizing enterprise UNIX/Linux server environments…
Added 1 hour ago
Managed Services - Integrated Risk Management (Archer) - Senior Analyst
EY
McLean, VA · Los Angeles, CA · Cincinnati, OH · Dallas, TX · Chicago, IL · San Francisco, CA · Philadelphia, PA · Austin, TX · New York, NY · San Antonio, TX · San Diego, CA · Boston, MA · Baton Rouge, LA · Cleveland, OH · Atlanta, GA
Integrated Risk Management (IRM) Managed Services Center Senior Analyst (Senior)
Added 1 hour ago
Senior Application Analyst -SAP Development
Exact Sciences Corp
WI
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
Added 2 hours ago
Senior Business Analyst
Sapiens
Remote, United States
The role of the Senior Business Analyst is to provide an IT interface to the Life Business building out sustainable and consistent business requirements to be incorporated into the long…
Added 2 hours ago
LS
Business Analyst
LC Staffing
Kalispell, MT
- $70,000 to $80,000 USD / year
…working through complex challenges? We're seeking a Business Analyst to work closely with clients and internal teams to gather requirements, analyze business processes, and support the…
Added 2 hours ago
C
AI-Augmented Data Analyst
Cognizant
Helena, MT
- $115,000 to $135,000 USD / year
As an AI-Augmented Data Analyst , you will make an impact by transforming complex data into actionable insights that support better decision-making across underwriting, claims, finance, and…
Added 2 hours ago
CO
Fish and Wildlife Technician I - Extra Help
County of Sonoma (CA)
Santa Rosa, CA
- $34.27 to $41.65 USD / hour
…most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations.…
Added 2 hours ago
CO
Fish and Wildlife Technician II - Extra Help
County of Sonoma (CA)
Santa Rosa, CA
- $41.43 to $50.36 USD / hour
…most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations.…
Added 3 hours ago
Configuration Analyst - Level 3 (AHT)
Northrop Grumman
Chandler, AZ
Northrop Grumman’s Space Sector is seeking a Configuration Analyst – Level 3 to join our team in Chandler, AZ .

Fidelity Technology Group, LLC

Systems Services and Support Analyst

Merrimack, NH, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

We are looking for a highly motivated individual to support our Asset Management Quantitative Research and Investments (QRI) business and technology teams. As part of Enterprise Infrastructure and Operations, the QRI Helpdesk serves as the primary point of contact for technology issues impacting business operations and critical workflows.

The role encompasses Level-1 Production Support, incident triage, ticket management, operational readiness checks, user onboarding, and stakeholder communication. The successful candidate will develop deep expertise in QRI business applications and workflows to rapidly diagnose issues, assess business impact, prioritize remediation, and coordinate resolution across technology teams. The individual will leverage AI-enabled support capabilities to accelerate issue analysis, drive effective incident management, and perform thorough postmortems that identify root causes and preventive actions. A strong focus on continuous improvement, operational excellence, and enhancing the business user experience is expected through the reduction of recurring issues and proactive service improvements.

The Production Support organization provides 24x7 service coverage. This role requires second-shift and weekend support based on business needs.

The Expertise You Have and The Skills You Bring

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred.
Experience supporting Asset Management, Investment Management, Quantitative Research, Trading, or other financial services technology platforms.
Strong troubleshooting skills with the ability to assess impact, prioritize issues, and coordinate resolution across applications, infrastructure, and data platforms.
Experience managing major incidents, driving escalations, leading stakeholder communications, and supporting service restoration efforts.
Experience conducting root cause analysis and implementing improvements to reduce recurring issues and improve service reliability.
Experience supporting Windows environments, Active Directory, identity and access management, and cloud-hosted services.
Experience supporting applications, databases, and infrastructure in AWS environments.
Working knowledge of SQL and monitoring tools such as Splunk, Dynatrace, Datadog, CloudWatch, or Grafana.
Understanding of ITIL and ITSM practices, including Incident, Problem, and Change Management.
Experience using reporting and analytics tools such as Tableau or Power BI.
Ability to manage multiple priorities in a fast-paced production support environment.
Demonstrated focus on automation, operational efficiency, and continuous improvement.

The Team

This role supports the Asset Management's Quantitative Research and Investments Helpdesk team and provides critical support to Asset Management's QRI Business and Production support. Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Information TechnologyPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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More about this job

Skills

Research
Technical support
Onboarding
Communication skills
Process improvement
Computer science
Troubleshooting
Root cause analysis
Microsoft Windows
Microsoft Active Directory
Identity and access management
AWS
SQL
Splunk
Dynatrace
Datadog
Grafana
ITIL
IT service management
Change management
Reporting
Tableau
Microsoft Power BI
Securities

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