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Operations Supervisor - Distribution
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Fidelity Digital Assets, NA

Associate Analyst, Custody Operations

Westlake, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role The Associate Analyst in Custody Operations is responsible for day-to-day operational activities including maintaining accurate books & records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets. To be effective, you will work closely with your teammates on the Custody Operations team and peer teams and business partners to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets team, sharing best practices and driving successful results. Working Hours: 4x10 hour rotational shifts which include nights, weekends, and holidays.

The Expertise and Skills You Have

Proven ability to complete a set of complex daily tasks, preferably in middle or back-office operational role(s) with strong attention to detail and efficient, accurate processing
Proven experience analyzing operational workflows and writing policies and procedures
Understanding of money movement, reconciliation and settlement concepts
Ability to recognize process inefficiency and recommend improvement opportunity
Passion and curiosity for digital asset technologies (we can guide the specifics; we can’t teach passion and curiosity!)

You will report to the Senior Manager of Operations and will be responsible for a range of activities to support institutional custody. As a member of the Custody Operations team, you will:

Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting
Demonstrate effective verbal and written communication skills
Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Customer Support, etc. to support ongoing client needs and drive process improvement
Bring operational expertise in trading, asset movement to the business
Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future
Your excellent interpersonal, verbal, and written communication skills
Your ability to work well on teams and in fast-paced, cross-collaborative environments
Your ability to think analytically and deliver solutions to complex challenges
Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
Your success in navigating and thriving in a dynamic, growing new business
Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner
Driving high satisfaction, quality, and efficiency for both the client and Fidelity
Delivering superior results quickly and efficiently, utilizing effective time management skills
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Working with internal and external business partners to ensure proper policies and procedures are written
Identify areas of risk mitigation and work with the Operations team to address

The Team Fidelity Digital Assets℠, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum. Fidelity Digital Assets℠ embraces an entrepreneurial culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance. #cryptojobs Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Investment OperationsPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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More about this job

Skills

Attention to detail
Reporting
Communication skills
Regulatory compliance
Microsoft Exchange
Customer service
Process improvement
Think analytically
Think proactively
Time management
Business processes
Securities

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