Job Summary:
As the UI/UX Developer, you will own the design and front-end build of FiberFirst’s customer-facing digital products: the website, the customer mobile application, and the self-service experiences that sit alongside them. This is a hands-on role for someone who both designs and builds, translating customer and business needs into user flows and interfaces and then implementing them rather than handing them off. You will administer the marketing and support platforms these experiences run on, partner closely with Marketing, automation, analytics, and external development vendors, and be accountable for making self-service genuinely easier than calling. The goal is to reduce customer effort and contact volume through digital experiences that work, look right, and ship.
Location:
- The role will be based on-site at the office in Southlake, TX.
Employment Classification:
- Exempt: Regular, Full-time
Supervisory Responsibilities:
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Duties / Responsibilities:
- Own the design and front-end implementation of FiberFirst’s customer-facing web properties, including marketing pages, lead and signup forms, and self-service flows, from concept through live deployment.
- Design the user interface and user experience of the FiberFirst customer mobile application, and work alongside the development partner building it to ensure what ships matches what was designed.
- Build and maintain a design system and component library so the website, mobile app, and internal reporting stay visually consistent and on brand.
- Administer and optimize core marketing and support platforms, including HubSpot, and ensure clean integration with the website, the mobile app, and the wider customer systems ecosystem.
- Co-own requirements with Marketing, partnering directly to translate campaign strategy, brand initiatives, and lead-generation goals into functional digital experiences, and keeping lead and prospect data flowing correctly between platforms.
- Implement front-end changes directly, covering markup, styling, and scripting, across forms, consent and compliance elements, landing pages, and content updates, without depending on an external queue.
- Design the presentation layer of Power BI dashboards and reports, covering layout, visual hierarchy, color, and accessibility, so analytics are clear and usable rather than only accurate.
- Partner with the automation and conversational-AI team on embedded self-service surfaces such as chat, scheduling, and troubleshooting, so the customer journey is continuous across channels.
- Translate customer research, contact-driver data, and business requirements into designs that measurably reduce customer effort and support contacts.
- Own accessibility (WCAG), responsive and mobile-first layouts, page performance, and cross-browser and cross-device behavior.
- Plan and run usability testing, gather feedback, and iterate based on evidence rather than preference.
- Review vendor design and front-end deliverables against requirements, and raise gaps before they reach production.
- Maintain design assets, style guides, prototypes, and documentation as a single source of truth, and manage intake and prioritization across multiple products and stakeholders.
- Perform other duties as assigned.
Education and / or Experience:
- Bachelor’s degree in Design, Human-Computer Interaction, Interaction or Visual Design, Computer Science, or a related field, or an equivalent portfolio and demonstrated experience.
- Three or more years designing and building digital products for web and/or mobile, with a portfolio of work that shipped to real users.
- Demonstrated experience owning a product surface end to end, covering research, wireframing, prototyping, high-fidelity interface design, and front-end implementation.
- Experience working from and contributing to a design system.
- Experience administering or configuring a marketing automation or CRM platform; HubSpot specifically preferred.
- Experience collaborating with or reviewing the work of external development agencies or vendors preferred.
- Experience designing data visualizations, dashboards, or reports preferred; Power BI experience preferred, not required.
Required Skills / Abilities:
- Proficiency with a modern design and prototyping tool (e.g., Figma), and with product management or ticketing tools (e.g., Jira, Azure DevOps).
- Working proficiency in HTML, CSS, and JavaScript, and comfort making changes directly in a content management system such as WordPress.
- Familiarity with a modern front-end or cross-platform framework (e.g., React or React Native) sufficient to read, review, and contribute to mobile application interface code.
- Strong visual design skills across layout, typography, color, and interaction design, with a sharp eye for detail.
- User-centered design practice, including research, usability testing, and evidence-based iteration.
- Working command of accessibility standards (WCAG) and responsive, mobile-first design.
- A data-visualization sense, meaning the ability to make reports and dashboards clear, intuitive, and easy to act on.
- Ability to present and defend design decisions to business stakeholders and to vendors.
- Ability to manage multiple products and competing priorities independently.
- Familiarity with version control (Git) and a collaborative development workflow.
Physical Requirements:
Definitions:
Continuously: 6-8 hours in an 8-hour day or 60 times per hour
Frequently: 3-6 hours in an 8-hour day or up to 12-60 times per hour
Occasionally: up to 3 hours in an 8-hour day or 1-12 times per hour
Never: No physical requirement
In a typical work day, the employee will be required to:
- Sit: Continuously
- Stand: Occasionally
- Walk: Occasionally
- Keyboarding: Continuously
- Fine manipulation: Continuously
- Lift: Will require capability to lift up to 10 pounds.
- Carry: Will require capability to carry up to 10 pounds.
- Travel: Ability to travel approximately 20% of the time.
- Work Environment: The work environment is primarily office-based. The role requires prolonged periods of computer use and concentration.
What’s in it for you:
We truly value our employees and put their well-being first! Here we provide the following:
- Medical and Dental Plan
- Vision Plan
- PTO
- 401(K) with company match
- Collegial environment of talented professionals
- Growing and well-funded company
About Us: FiberFirst, a leading fiber internet service provider, is driving the digital revolution with hyper-local connectivity solutions. Headquartered in Texas, it has rapidly expanded its 100% fiber optic networks to multiple states, bringing next-generation multi-gigabit internet connections. Beyond delivering unparalleled speed and reliability to homes and businesses, they are committed to actively supporting the communities they serve. FiberFirst’s locally based support teams prioritize community engagement by actively participating in local events, partnering with community organizations, and fostering meaningful relationships with residents and businesses alike.
FiberFirst is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. FiberFirst does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Federal Applicant Notices: Applicants may review the federal notices regarding FMLA, the Employee Polygraph Protection Act, and Know Your Rights by clicking links below:
Federal Applicant Info - English
Federal Applicant Info - Spanish