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Capability Manager for AI Modernization
UnitedHealth Group
Dallas, TX · Hartford, CT · Minneapolis, MN · Phoenix, AZ · Tampa, FL
- $91,700 to $163,700 USD / year
Stay current on emerging AI technologies, digital tools, and industry trends.
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Patient Safety & Quality Program Manager
Suburban Hospital
Bethesda, MD
Advanced proficiency in Microsoft Office Suite and data visualization/reporting tools.
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Life Safety Wall Maintenance Skill Worker
Johns Hopkins Hospital
Baltimore, MD
…Compartmentation guidelines and under general supervision using the tools and techniques of life safety technology. The incumbent works in shop and mechanical environments with exposure to…
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Life Safety Wall Maintenance Mechanic I
Johns Hopkins Hospital
Baltimore, MD
…Compartmentation guidelines and under general supervision using the tools and techniques of life safety technology. The incumbent works in shop and mechanical environments with exposure to…
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Vice President, Information Security- Full Stack
BNY
Pittsburgh, PA · Lake Mary, FL
…work effectively with various teams - Proficiency in security tools and technologies, demonstrating expertise in the Information Security…
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Public Works Superintendent
Chapin
Chapin, SC
Oversee equipment, vehicles, and tools used in public works operations, including preventive maintenance, repair tracking, and inventory of materials and supplies.
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Senior Marketing Manager, Distribution & Partnership Marketing (IVD)
LGC Group
Remote, United States
…partner-ready value propositions, campaigns, sales enablement tools, and measurable demand generation programs. Working cross-functionally with Product Management, Commercial, Medical…
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Manufacturing Engineer
LSI Industries, Inc.
Houston, TX
…of standing, walking, and use of hands to handle or operate tools and equipment. The employee may occasionally lift/carry objects up to 25 pounds with or without assistance during…
Added 1 min ago
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Maintenance Technician (PSM/ Resin)
Benjamin Moore & Co
Pell City, AL
- $26.3 to $34.8 USD / hour
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Supervisor, Gearbox Assembly
Horsburgh & Scott Company
Cleveland, OH
Ensure proper use of precision measuring instruments, lifting equipment, hydraulic tools, and assembly equipment.
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MEP Assistant Superintendent
Holder Construction
Franklin Furnace, OH · Franklin Furnice, OH
Familiarity with scheduling tools, QA/QC processes, and commissioning protocols.
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Proposal Specialist
NORTH WIND SYSTEMS LLC
Remote, United States
Familiarity with proposal tools (e.g., GovWin, SharePoint, proposal management systems)
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Part Sales Manager – Full Time
AutoZone
Owasso, OK
- Full-time
…you're helping customers or building your career, we provide tools and support to help you succeed and drive your…
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Staff Accountant
Sunstates Security
Raleigh, NC
…recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term…
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Part Sales Manager – Part Time
AutoZone
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- Part-time
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Senior AI Engineer
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Remote, United States
…systems and workforce upskilling, Ajaia embeds intelligent tools directly into the workflows that matter…
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AJAIA
Remote, United States
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Assistant Store Manager
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Part Sales Manager – Full Time
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- Part-time
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Part Sales Manager – Full Time
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Oakland Park, FL
- Full-time
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Customer Support Manager (Remote)
AECOM
Remote, United States
- $80,000 to $95,000 USD / year
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during…
Added 1 min ago
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Part Sales Manager – Part Time
AutoZone
Lutz, FL · Harrisburg, NC
- Part-time
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Part Sales Manager – Part Time
AutoZone
Hamden, CT
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FGS-WI LLC

IT Infrastructure Manager

Aurora, IL, United States

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Job details

Posting language: English

Original job description

Freedom is proud to be one of the largest, privately held direct mail service providers in the United States. We are a family-owned business entering our 40th year in operation and are excited to expand our national footprint. We are recruiting an experienced IT Infrastructure Manager to join our talented team of high-impact employees in our Aurora, IL facility. Join a company that values your talent, supports your professional development, and is committed to excellence in everything we do. The IT Infrastructure Manager is responsible for the overall leadership, administration, security, and continuous improvement of the organization's technology infrastructure, systems, and support services. This role serves as the primary point of contact for IT operations, ensuring reliable technology performance while aligning technology initiatives with business objectives. The IT Infrastructure Manager leads and develops the IT team, manages vendor relationships, oversees enterprise technology assets, and drives innovation through process improvement and strategic planning. Roles & Responsibilities IT Infrastructure & Systems Management

Lead the planning, implementation, maintenance, and enhancement of enterprise technology infrastructure, including networks, servers, telecommunications, cloud services, and related systems.
Ensure the security, availability, reliability, and performance of all IT systems and network environments.
Oversee administration of WAN, LAN, wireless, VPN, and enterprise connectivity solutions.
Direct system backup, archiving, disaster recovery, and business continuity processes.
Collaborate with project teams and business stakeholders to successfully implement and support technology solutions.
Monitor system performance and recommend improvements to support growth, scalability, and operational efficiency.

IT Service Delivery & End User Support

Oversee enterprise-wide IT support operations and service delivery.
Serve as the escalation point for complex technical issues and critical incidents.
Ensure timely resolution of support requests while maintaining high levels of customer satisfaction.
Manage IT service management processes, ticketing systems, and performance metrics.
Build strong relationships with internal stakeholders to understand business needs and deliver effective technology solutions.

Technology Asset & Vendor Management

Manage the procurement, deployment, maintenance, and lifecycle of IT hardware, software, and related technology assets.
Develop and maintain productive relationships with technology vendors, service providers, and business partners.
Evaluate technology solutions and oversee licensing, contracts, renewals, and vendor performance.
Ensure technology assets are maintained and utilized responsibly and cost effectively.

Leadership & Team Development

Lead, coach, mentor, and develop IT team members while fostering a collaborative and high-performing environment.
Conduct performance evaluations and support employee career development planning.
Encourage continuous learning, professional growth, and knowledge sharing within the team.
Effectively assign priorities and resources to meet operational and project objectives.
Promote accountability, innovation, and continuous improvement across the IT function.

Communication & Stakeholder Management

Serve as the primary contact for IT-related matters across the organization.
Communicate technology initiatives, priorities, risks, and operational updates to leadership and stakeholders.
Facilitate team meetings, project reviews, and status updates.
Deliver professional presentations and recommendations regarding technology investments and initiatives.
Communicate complex technical information clearly and effectively to both technical and non-technical audiences.

Strategic Planning & Operational Excellence

Identify opportunities to improve processes, systems, service delivery, and operational effectiveness.
Develop and maintain standards, reporting, and metrics to support informed decision-making.
Lead technology initiatives that enhance business performance, security, and efficiency.
Remain current on emerging technologies, cybersecurity trends, and industry best practices.
Support budgeting, forecasting, and technology planning activities.
Ensure compliance with company policies, procedures, and technology governance standards.

Qualifications, Education and/or Experience Education & Experience

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
Minimum of 5 years of progressive experience in information technology, including infrastructure, networking, systems administration, and technical support.
Minimum of 3 years of leadership or supervisory experience managing IT personnel, projects, and operational activities.
Experience supporting enterprise-level infrastructure, telecommunications, cloud technologies, cybersecurity, backup and recovery solutions, and end-user computing environments.
Proven experience managing technology vendors, software licensing, hardware procurement, and service agreements.
Demonstrated success leading technology projects and implementing process improvements.

Knowledge, Skills & Abilities

Strong understanding of network administration, infrastructure management, system security, and IT operations.
Knowledge of disaster recovery, business continuity, and cybersecurity best practices.
Experience with Microsoft technologies, cloud platforms, virtualization, collaboration tools, and enterprise business systems.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Effective verbal, written, and presentation communication skills.
Ability to build strong relationships and work effectively with employees at all organizational levels.
Demonstrated ability to influence change, drive results, and support organizational growth.

Leadership Competencies

Leads by example and serves as a mentor, coach, and trusted advisor.
Develops team members and supports individual career growth opportunities.
Builds a culture of collaboration, accountability, and continuous improvement.
Effectively manages change and promotes innovation throughout the organization.
Encourages teamwork, knowledge sharing, and professional development.
Maintains a customer-focused approach while balancing operational and business priorities.

This full-time position includes the following benefits:

Medical, Dental and Vision coverage
Flexible Spending Account (FSA)
401k saving plan with company match
Paid Vacation
Paid Holidays

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More about this job

Skills

Leadership
Process improvement
WAN
LAN
VPN
Implement ICT recovery system
Monitor system performance
Customer service
IT service management
Vendor management
Procurement
Team building
Communication skills
Stakeholder management
Presentation skills
Strategic planning
Improve business processes
Reporting
Decision making
Cybersecurity
Budget management
Forecasting
Regulatory compliance
Computer technology
Computer science
System administration
Technical support
Cloud technologies
Network administration
Collaboration
Troubleshooting
Problem solving
Organizational skills
Teamwork

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