IT Infrastructure Manager

Freedom is proud to be one of the largest, privately held direct mail service providers in the United States. We are a family-owned business entering our 40th year in operation and are excited to expand our national footprint. We are recruiting an experienced IT Infrastructure Manager to join our talented team of high-impact employees in our Aurora, IL facility. Join a company that values your talent, supports your professional development, and is committed to excellence in everything we do. The IT Infrastructure Manager is responsible for the overall leadership, administration, security, and continuous improvement of the organization's technology infrastructure, systems, and support services. This role serves as the primary point of contact for IT operations, ensuring reliable technology performance while aligning technology initiatives with business objectives. The IT Infrastructure Manager leads and develops the IT team, manages vendor relationships, oversees enterprise technology assets, and drives innovation through process improvement and strategic planning. Roles & Responsibilities IT Infrastructure & Systems Management

• Lead the planning, implementation, maintenance, and enhancement of enterprise technology infrastructure, including networks, servers, telecommunications, cloud services, and related systems.
• Ensure the security, availability, reliability, and performance of all IT systems and network environments.
• Oversee administration of WAN, LAN, wireless, VPN, and enterprise connectivity solutions.
• Direct system backup, archiving, disaster recovery, and business continuity processes.
• Collaborate with project teams and business stakeholders to successfully implement and support technology solutions.
• Monitor system performance and recommend improvements to support growth, scalability, and operational efficiency.

IT Service Delivery & End User Support

• Oversee enterprise-wide IT support operations and service delivery.
• Serve as the escalation point for complex technical issues and critical incidents.
• Ensure timely resolution of support requests while maintaining high levels of customer satisfaction.
• Manage IT service management processes, ticketing systems, and performance metrics.
• Build strong relationships with internal stakeholders to understand business needs and deliver effective technology solutions.

Technology Asset & Vendor Management

• Manage the procurement, deployment, maintenance, and lifecycle of IT hardware, software, and related technology assets.
• Develop and maintain productive relationships with technology vendors, service providers, and business partners.
• Evaluate technology solutions and oversee licensing, contracts, renewals, and vendor performance.
• Ensure technology assets are maintained and utilized responsibly and cost effectively.

Leadership & Team Development

• Lead, coach, mentor, and develop IT team members while fostering a collaborative and high-performing environment.
• Conduct performance evaluations and support employee career development planning.
• Encourage continuous learning, professional growth, and knowledge sharing within the team.
• Effectively assign priorities and resources to meet operational and project objectives.
• Promote accountability, innovation, and continuous improvement across the IT function.

Communication & Stakeholder Management

• Serve as the primary contact for IT-related matters across the organization.
• Communicate technology initiatives, priorities, risks, and operational updates to leadership and stakeholders.
• Facilitate team meetings, project reviews, and status updates.
• Deliver professional presentations and recommendations regarding technology investments and initiatives.
• Communicate complex technical information clearly and effectively to both technical and non-technical audiences.

Strategic Planning & Operational Excellence

• Identify opportunities to improve processes, systems, service delivery, and operational effectiveness.
• Develop and maintain standards, reporting, and metrics to support informed decision-making.
• Lead technology initiatives that enhance business performance, security, and efficiency.
• Remain current on emerging technologies, cybersecurity trends, and industry best practices.
• Support budgeting, forecasting, and technology planning activities.
• Ensure compliance with company policies, procedures, and technology governance standards.

Qualifications, Education and/or Experience Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
• Minimum of 5 years of progressive experience in information technology, including infrastructure, networking, systems administration, and technical support.
• Minimum of 3 years of leadership or supervisory experience managing IT personnel, projects, and operational activities.
• Experience supporting enterprise-level infrastructure, telecommunications, cloud technologies, cybersecurity, backup and recovery solutions, and end-user computing environments.
• Proven experience managing technology vendors, software licensing, hardware procurement, and service agreements.
• Demonstrated success leading technology projects and implementing process improvements.

Knowledge, Skills & Abilities

• Strong understanding of network administration, infrastructure management, system security, and IT operations.
• Knowledge of disaster recovery, business continuity, and cybersecurity best practices.
• Experience with Microsoft technologies, cloud platforms, virtualization, collaboration tools, and enterprise business systems.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Effective verbal, written, and presentation communication skills.
• Ability to build strong relationships and work effectively with employees at all organizational levels.
• Demonstrated ability to influence change, drive results, and support organizational growth.

Leadership Competencies

• Leads by example and serves as a mentor, coach, and trusted advisor.
• Develops team members and supports individual career growth opportunities.
• Builds a culture of collaboration, accountability, and continuous improvement.
• Effectively manages change and promotes innovation throughout the organization.
• Encourages teamwork, knowledge sharing, and professional development.
• Maintains a customer-focused approach while balancing operational and business priorities.

This full-time position includes the following benefits:

• Medical, Dental and Vision coverage
• Flexible Spending Account (FSA)
• 401k saving plan with company match
• Paid Vacation
• Paid Holidays