Jobs in the United States

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Added 1 min ago
NAVWAR Engineer
UIC Government Services and the Bowhead Family of Companies
Kirtland AFB, NM
Bowhead seeks an NAVWAR Engineer to support the Joint Navigation Warfare Center (JNWC) in Albuquerque, NM.
Added 1 min ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 or 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
Added 1 min ago
Systems Engineer (R&D Engineer 2 or 3)
Los Alamos National Laboratory
Los Alamos, NM
Among other responsibilities, the Target Experimental and Support Team (AOT-OPS:TESTeam) spearheads the design, development, and construction of experimental end stations aimed at…
Added 1 min ago
Neutron, Gamma, and Particle Sensing Systems Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
The Intelligence and Space Research division's Space Systems Assurance and Implementation group (ISR-7) is seeking an experienced systems engineer to join our diverse and collaborative…
Added 1 min ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
The Nuclear Threat Reduction & Deterrence Group (A-5) is seeking a highly motivated engineer to support our national security work for the NNSA's Office of Counterterrorism and…
Added 1 min ago
R&D Engineer 3/4
Los Alamos National Laboratory
Los Alamos, NM
…operational controls, and monitoring ongoing activities which support nuclear weapon-related activities. The position plays a vital role in evaluating subversion risks in support of Nuclear…
Added 1 min ago
Netapp / Linux Solutions Architect (Solutions Architect 4)
Los Alamos National Laboratory
Los Alamos, NM
…role, you will serve as both a principal storage architect and systems administrator for NetApp systems. You will also perform Linux systems administration and architecture design for…
Added 1 min ago
R&D Engineer 3
Los Alamos National Laboratory
Los Alamos, NM
Los Alamos National Laboratory is seeking an experienced mechanical engineer to join the Space Instrument Realization Group (ISR-5). In this role, you will lead the design, analysis,…
Added 1 min ago
Linux Systems Engineer (Cybersecurity Technical Staff 2)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a skilled and motivated Linux systems engineer to join our Linux Services Team. This team designs, deploys, and maintains…
Added 1 min ago
Mechanical Engineer (R&D Engineer 2)
Los Alamos National Laboratory
Los Alamos, NM
…Group is seeking an early to mid-level R&D Optical/Mechanical Engineer to work closely with a diverse group of engineers, technologists and technicians on laser based initiation train…
Added 1 min ago
Linux Systems Engineer (Cybersecurity Technical Staff 1)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a motivated Linux Systems Engineer to join our Linux Services Team. This team supports, deploys, and maintains secure…
Added 1 min ago
Shock and Vibration Test Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
As an R&D Engineer 2, you will independently plan and execute defined experimental modal testing tasks, with occasional oversight and technical support for unfamiliar methods or complex…
Added 1 min ago
Structural Dynamics Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
We are seeking an engineer with a passion for structural dynamics to join the testing development and structural analysis (TDSA) team. Our mission is to improve dynamic analysis of weapons…
Added 1 min ago
Control Account Manager (Science-Engineer Program Manager 2/3)
Los Alamos National Laboratory
Los Alamos, NM
As a Science-Engineer Program Manager 2-3 (SE-PM 2-3) within the Associate Laboratory Directorate for Weapons Production (ALDWP) you will manage control accounts within the Plutonium…
Added 1 min ago
Quality Product Verifier (Quality Engineer 1/2)
Los Alamos National Laboratory
Los Alamos, NM
Quality Engineer 1: Position requires a bachelor's degree in engineering, QE, or Industrial Systems Engineering or a related field and 2 years of related experience; or an equivalent…
Added 1 min ago
Mechanical Engineer
Curia
Albuquerque, NM
…by maintaining or modifying production equipment and related systems. The Mechanical Equipment Engineer will work in supporting manufacturing operations both on the manufacturing floor and…
Added 1 min ago
Early-Career R&D Electrical Engineer - System Test and Integration, Onsite
Sandia National Laboratories
Albuquerque, NM
…global peace by extending the lifecycle of critical weapon systems and enhancing their safety and…
Added 1 min ago
Team Lead - CINT Integration Lab, Onsite
Sandia National Laboratories
Albuquerque, NM
The Center for Integrated Nanotechnologies (CINT) is seeking an experienced experimental research scientist/engineer to lead our dynamic team in the Integration Lab (IL). The CINT IL…
Added 1 min ago
Mechanical Engineering DE Analysis, Mid-level to Senior
AeroVironment
Albuquerque, NM
AeroVironment is seeking a Mechanical Engineer with a strong background in engineering analysis to support the development of advanced directed energy systems. This role will focus on the…
Added 1 min ago
Building Mechanical Engineer
Jacobs
Albuquerque, NM
We are looking for a driven Building Mechanical engineer to join our team for some of the most exciting infrastructure projects in the West Central region. You will join a core group of…
Added 2 mins ago
Cloud Engineer
Maximus
Santa Fe, NM
Maximus is seeking a Cloud Engineer to support a defense client remotely.
Added 2 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Santa Fe, NM
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 2 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Santa Fe, NM
- $121,400 to $218,600 USD / year
As a Software Engineer Senior, you will be responsible for:
Added 2 mins ago
Network Operations Engineer
Meta
Santa Fe, NM
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 2 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Santa Fe, NM
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…

Fetcherr

Senior Support Engineer

Atlanta, GA, United States

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Job details

Experience: 5+ years of hands-on technical support or engineering experience in a B2B SaaS environment.
Posting language: English

Original job description

Description

About Fetcherr Fetcherr pioneers AI-driven solutions at the intersection of deep learning, e-commerce, and digitization. At its core is the Large Market Model (LMM), an adaptive AI engine that forecasts demand and market trends with precision, enabling real-time decision-making. Having established a strong foothold in the airline industry, Fetcherr is scaling its technology to transform how dynamic markets operate globally. About the Role We're looking for a Senior Support Engineer to be part of the technical backbone of our support organization. You'll join a team of experienced support engineers, bringing together deep technical expertise and strong customer knowledge to resolve the most complex issues our enterprise customers face. This role is the primary escalation point for our frontline support team. The person they turn to when an issue demands deeper investigation, broader product context, or a more senior technical hand. You'll be expected to lead from the front: diving into complex data pipeline failures, owning resolution end-to-end, creating runbooks, and domain expertise to continuously raise the bar as you always keep your knowledge up to date. Beyond the technical work, you'll be a trusted face to our enterprise customers, attending customer meetings, communicating with clarity and confidence, and building the kind of credibility that makes customers feel in good hands even when things go wrong. This is a role for someone who takes real ownership of the quality of every escalation that moves upstream, and of the knowledge systems that make the entire support organization smarter over time.

What You'll Do

Know how to take resolution within the SLA end-to-end ensuring complex issues are resolved thoroughly, not just closed.
Be the technical escalation point from the frontline support team, picking up high-complexity issues and driving them to resolution with minimal unnecessary escalation to R&D.
Own the team's knowledge base and runbook ecosystem making sure documentation is alive, accurate, and genuinely useful, not a graveyard of stale procedures.
Set and enforce R&D handoff quality standards, every escalation that reaches engineering should be well-investigated, clearly documented, and impossible to bounce back as "not enough info."
Develop deep product area expertise across Fetcherr's domains, distributing ownership across your team so that every product surface has a go-to engineer.
Represent the support function in customer meetings. You'll be the technical face of support for enterprise accounts, able to speak credibly about root causes, timelines, and remediation.
Collaborate closely with the Escalation Leader and R&D to close feedback loops, reduce recurring issues, and feed product insights back upstream.

Requirements

B.Sc. or higher in Computer Science, Engineering, or a related field.
5+ years of hands-on technical support or engineering experience in a B2B SaaS environment.
Strong technical depth, proficiency in Python and SQL is a must, with meaningful experience working with data pipelines and orchestration tools (Dagster or Airflow strongly preferred).
Proven experience owning and improving knowledge management systems. You know that a great runbook is a force multiplier.
Track record of reducing escalation noise. You've built or enforced criteria that kept R&D focused on what only R&D can solve.
Customer-facing confidence. You're comfortable in enterprise meetings, translating technical complexity into clear, trust-building communication.
Hands-on experience building agents and optimizing operational processes using agentic AI and vibe coding. You’ve designed and deployed AI-driven workflows that meaningfully reduced manual overhead and accelerated resolution cycles.

Bonus Points

Experience in aviation, travel tech, or high-frequency dynamic pricing environments.
Familiarity with AI/ML product pipelines - understanding model outputs, feature data, and inference behavior at a level beyond surface troubleshooting.

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