Jobs in the United States

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Manufacturing Engineer, Production
Hadrian Automation
Torrance, CA
- $85,000 to $100,000 USD / year
…rockets, satellites, aircraft, ships, and other mission-critical systems up to 10x faster and at significantly lower…
Added 1 min ago
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ICAM Engineer
TEKsystems
Charleston, SC
- $70 to $127 USD / hour
DescriptionTitle: Sr. ICAM Engineer Location: Charleston, SC or Washington, DC metro area. This is a full-time, on-site role at a Government facility.We are seeking an Identity, Credential,…
Added 3 mins ago
Hardware Engineer
Root Access
New York City, NY
We’re looking for a Hardware Engineer to develop electronic products from concept through production. You’ll own circuit design, PCB development, prototype bring-up, and hardware validation…
Added 4 mins ago
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Data Center Energy Marshal 5
Actalent
San Jose, CA
- $90 to $105 USD / hour
…oversight of high-voltage, medium-voltage, and low-voltage systems, ensuring all practices meet industry standards and safety…
Added 4 mins ago
Test Engineer
Actalent
Oxnard, CA
Job Title: Test EngineerJob DescriptionThe Test Engineer executes customer test projects from initial planning through setup, fabrication, testing, and completion in accordance with…
Added 4 mins ago
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Senior Reliability Engineer - Mechanical (Nashville, TN on-site)
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
As a Senior Reliability Engineer - Mechanical , you will lead mechanical reliability strategy and improvement efforts for mission-critical cooling systems supporting OCI data centers. This…
Added 5 mins ago
QA Engineer 2
Dexcom
Mesa
At the center of this mission, the Quality Engineer II plays a critical technical and leadership role. Operating as both a subject‑matter expert and strategic problem‑solver, the Quality…
Added 8 mins ago
Avionics Hardware Engineer III - Lunar Permanence
Blue Origin LLC
Seattle, WA
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 8 mins ago
Engineer II - Piping System Design
Blue Origin LLC
Seattle, WA
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 8 mins ago
2027 Engineering Leadership Development Program
Terex Corporation
Bothell, WA
…engineering functions at Genie. Rotations include Manufacturing Engineer, Design Engineer - Sustaining Engineering, and Design Engineer - New Product Development or Robotics. Rotations are…
Added 10 mins ago
Facility Engineer
Life Time
Beaverton, OR
The Facilities Maintenance Engineer is responsible for the inspection, maintenance, and repair of building systems including HVAC, plumbing, electrical, boilers, and pool systems. This role…
Added 10 mins ago
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Faclilty Engineer
Life Time
New York, NY
- $33.25 to $41.5 USD / hour
The Facilities Maintenance Engineer is responsible for the inspection, maintenance, and repair of building systems including HVAC, plumbing, electrical, boilers, and pool systems. This role…
Added 10 mins ago
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Senior Manager - Quality Engineering
Oracle
Juneau, AK
- $126,200 to $264,100 USD / year
…This role drives operational excellence through robust quality systems, supplier quality management, process controls, and continuous improvement initiatives. The Senior Manager partners…
Added 10 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Juneau, AK
…advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries,…
Added 10 mins ago
GENERAL ENGINEER
Pacific Air Forces
Elmendorf AFB, AK
Summary The primary purpose of this position is: To serve as a professional general engineer, performing design, project programming, construction management/monitoring duties and…
Added 10 mins ago
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Front End React Engineer
Eliassen Group
Juneau, AK
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 15 mins ago
IM
Senior Process Engineer*** Analyste principale, ingénieur de procédés
IPEX Management Inc.
United States
- $81,300 to $101,600 USD / year
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
Added 15 mins ago
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RTL Design Engineer, Networking / NoC
OpenAI
San Francisco, CA
- $287,000 to $485,000 USD / year
…future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team…
Added 17 mins ago
Software Engineer, Internal AI Tools
Bjak
Remote, United States
- Build and maintain internal applications and automation systems for Recruiting, HR, Finance, Operations and other business functions
Added 17 mins ago
Software Engineer, AI Automation
Bjak
Remote, United States
- Build and maintain internal applications and automation systems for Recruiting, HR, Finance, Operations and other business functions
Added 18 mins ago
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Software Engineer II - Web Engineer
Uber
San Francisco, CA · New York City, NY · Sunnyvale, CA
- $171,000 to $190,000 USD / year
…platform architecture and design highly reliable, scalable systems that power new initiatives across both UberEats and UberX. If you excel at tackling complex technical challenges, crafting…
Added 18 mins ago
U
Software Engineer II - Backend Engineer
Uber
San Francisco, CA
- $171,000 to $190,000 USD / year
As a Backend Engineer, you will build high-scale services and product platforms that directly power user-facing Membership experiences, including benefits, savings, engagement,…
Added 18 mins ago
U
Software Engineer II - Backend Engineer
Uber
New York City, NY · San Francisco, CA · Sunnyvale, CA
- $171,000 to $190,000 USD / year
…platform architecture and design highly reliable, scalable systems that power new initiatives across both UberEats and UberX. If you excel at tackling complex technical challenges, crafting…
Added 23 mins ago
RH
Project Lead
Robert Half
Eagan, MN
- $40 to $44 USD / hour
We are looking for an experienced Sr. Systems Engineer to join a healthcare-focused technology team in Minnesota. This contract-to-permanent opportunity will lead the design, support, and…
Added 23 mins ago
RH
Sr. Systems Engineer
Robert Half
St. Paul, MN
- $55 to $68 USD / hour
We are seeking a Senior Systems Engineer to join our Infrastructure Team. This role is responsible for the design, implementation, administration, and support of enterprise infrastructure…

Fetcherr

Senior Support Engineer

Atlanta, GA, United States

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Job details

Experience: 5+ years of hands-on technical support or engineering experience in a B2B SaaS environment.
Posting language: English

Original job description

Description

About Fetcherr Fetcherr pioneers AI-driven solutions at the intersection of deep learning, e-commerce, and digitization. At its core is the Large Market Model (LMM), an adaptive AI engine that forecasts demand and market trends with precision, enabling real-time decision-making. Having established a strong foothold in the airline industry, Fetcherr is scaling its technology to transform how dynamic markets operate globally. About the Role We're looking for a Senior Support Engineer to be part of the technical backbone of our support organization. You'll join a team of experienced support engineers, bringing together deep technical expertise and strong customer knowledge to resolve the most complex issues our enterprise customers face. This role is the primary escalation point for our frontline support team. The person they turn to when an issue demands deeper investigation, broader product context, or a more senior technical hand. You'll be expected to lead from the front: diving into complex data pipeline failures, owning resolution end-to-end, creating runbooks, and domain expertise to continuously raise the bar as you always keep your knowledge up to date. Beyond the technical work, you'll be a trusted face to our enterprise customers, attending customer meetings, communicating with clarity and confidence, and building the kind of credibility that makes customers feel in good hands even when things go wrong. This is a role for someone who takes real ownership of the quality of every escalation that moves upstream, and of the knowledge systems that make the entire support organization smarter over time.

What You'll Do

Know how to take resolution within the SLA end-to-end ensuring complex issues are resolved thoroughly, not just closed.
Be the technical escalation point from the frontline support team, picking up high-complexity issues and driving them to resolution with minimal unnecessary escalation to R&D.
Own the team's knowledge base and runbook ecosystem making sure documentation is alive, accurate, and genuinely useful, not a graveyard of stale procedures.
Set and enforce R&D handoff quality standards, every escalation that reaches engineering should be well-investigated, clearly documented, and impossible to bounce back as "not enough info."
Develop deep product area expertise across Fetcherr's domains, distributing ownership across your team so that every product surface has a go-to engineer.
Represent the support function in customer meetings. You'll be the technical face of support for enterprise accounts, able to speak credibly about root causes, timelines, and remediation.
Collaborate closely with the Escalation Leader and R&D to close feedback loops, reduce recurring issues, and feed product insights back upstream.

Requirements

B.Sc. or higher in Computer Science, Engineering, or a related field.
5+ years of hands-on technical support or engineering experience in a B2B SaaS environment.
Strong technical depth, proficiency in Python and SQL is a must, with meaningful experience working with data pipelines and orchestration tools (Dagster or Airflow strongly preferred).
Proven experience owning and improving knowledge management systems. You know that a great runbook is a force multiplier.
Track record of reducing escalation noise. You've built or enforced criteria that kept R&D focused on what only R&D can solve.
Customer-facing confidence. You're comfortable in enterprise meetings, translating technical complexity into clear, trust-building communication.
Hands-on experience building agents and optimizing operational processes using agentic AI and vibe coding. You’ve designed and deployed AI-driven workflows that meaningfully reduced manual overhead and accelerated resolution cycles.

Bonus Points

Experience in aviation, travel tech, or high-frequency dynamic pricing environments.
Familiarity with AI/ML product pipelines - understanding model outputs, feature data, and inference behavior at a level beyond surface troubleshooting.

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