Jobs in the United States

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Senior Product Manager - Industrial Chillers & Heat Pumps
United States
…product life cycle management of existing portfolio, keeping the building life cycle in mind. Develop and own long-range business planning for the assigned product portfolio. Maintain, and…
Added 5 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Must have existing U.S
Added 6 mins ago
Embedded Software Engineer VI
Voyager Technologies, Inc.
Folsom, CA
The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with…
Added 8 mins ago
Mechanical Commissioning Engineer - Missouri Job Details | Black & Veatch Family of Companies
Black & Veatch
Lathrop, MO
Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions
Added 8 mins ago
C
Building Engineer
CBRE
Clayton, MO · Affton, MO · Ferguson, MO · Maplewood, MO · Mehlville, MO · Lemay, MO · Overland, MO · Webster Groves, MO
- $50,000 USD / year
As a CBRE Building Engineer, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing,…
Added 8 mins ago
Senior Software Engineer
Indeed
Saint Louis, MO
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
Added 9 mins ago
Software Engineer
Highmark Health
Jefferson City, MO
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 9 mins ago
C
Senior Azure Virtual Desktop Engineer
Cognizant
Jefferson City, MO
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 9 mins ago
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Senior Support Engineer I
Cleo
Jefferson City, MO
- $70,000 to $80,000 USD / year
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
Added 9 mins ago
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GCP data Engineer
Cognizant
Jefferson City, MO
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 9 mins ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Jefferson City, MO
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
Added 9 mins ago
Senior Workday Security Engineer
CVS Health
Jefferson City, MO
We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate…
Added 9 mins ago
Senior Analyst, Product Engineer
CVS Health
Jefferson City, MO
We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate…
Added 9 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Jefferson City, MO
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 9 mins ago
Senior Civil Engineer SME - AI Data Centers
Jacobs
Kansas City, MO · Saint Louis, MO
…technically complex hyperscale programs in North America. We are building the practice's civil engineering leadership bench to match that…
Added 9 mins ago
Senior Fire Protection Engineer (Advanced Manufacturing)
Jacobs
Kansas City, MO · Saint Louis, MO
We're looking for an experienced Fire Protection Engineer to join our Building Mechanical team and help deliver innovative Fire Protection design solutions for our heavy industrial clients.…
Added 9 mins ago
Engineer II, Google Cloud
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St. Louis, MO · Kansas City, MO
What You Must Have
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Google Cloud Engineer, Experienced Associate
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Senior Manager, Agentic AI Engineer
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Google Cloud Engineer - Senior Associate
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Senior Associate, Azure AI Engineer
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Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
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Added 9 mins ago
EG
Front End React Engineer
Eliassen Group
Jefferson City, MO
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 9 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Jefferson City, MO
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 11 mins ago
Regional Geotechnical Principal
ECS Ltd
Roanoke, VA
A professional Engineer (P.E.) or Professional Geologist (P.G.) license is required in each of the state(s) in which you work

Fetcherr

Senior Support Engineer

Atlanta, GA, United States

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Job details

Experience: 5+ years of hands-on technical support or engineering experience in a B2B SaaS environment.
Posting language: English

Original job description

Description

About Fetcherr Fetcherr pioneers AI-driven solutions at the intersection of deep learning, e-commerce, and digitization. At its core is the Large Market Model (LMM), an adaptive AI engine that forecasts demand and market trends with precision, enabling real-time decision-making. Having established a strong foothold in the airline industry, Fetcherr is scaling its technology to transform how dynamic markets operate globally. About the Role We're looking for a Senior Support Engineer to be part of the technical backbone of our support organization. You'll join a team of experienced support engineers, bringing together deep technical expertise and strong customer knowledge to resolve the most complex issues our enterprise customers face. This role is the primary escalation point for our frontline support team. The person they turn to when an issue demands deeper investigation, broader product context, or a more senior technical hand. You'll be expected to lead from the front: diving into complex data pipeline failures, owning resolution end-to-end, creating runbooks, and domain expertise to continuously raise the bar as you always keep your knowledge up to date. Beyond the technical work, you'll be a trusted face to our enterprise customers, attending customer meetings, communicating with clarity and confidence, and building the kind of credibility that makes customers feel in good hands even when things go wrong. This is a role for someone who takes real ownership of the quality of every escalation that moves upstream, and of the knowledge systems that make the entire support organization smarter over time.

What You'll Do

Know how to take resolution within the SLA end-to-end ensuring complex issues are resolved thoroughly, not just closed.
Be the technical escalation point from the frontline support team, picking up high-complexity issues and driving them to resolution with minimal unnecessary escalation to R&D.
Own the team's knowledge base and runbook ecosystem making sure documentation is alive, accurate, and genuinely useful, not a graveyard of stale procedures.
Set and enforce R&D handoff quality standards, every escalation that reaches engineering should be well-investigated, clearly documented, and impossible to bounce back as "not enough info."
Develop deep product area expertise across Fetcherr's domains, distributing ownership across your team so that every product surface has a go-to engineer.
Represent the support function in customer meetings. You'll be the technical face of support for enterprise accounts, able to speak credibly about root causes, timelines, and remediation.
Collaborate closely with the Escalation Leader and R&D to close feedback loops, reduce recurring issues, and feed product insights back upstream.

Requirements

B.Sc. or higher in Computer Science, Engineering, or a related field.
5+ years of hands-on technical support or engineering experience in a B2B SaaS environment.
Strong technical depth, proficiency in Python and SQL is a must, with meaningful experience working with data pipelines and orchestration tools (Dagster or Airflow strongly preferred).
Proven experience owning and improving knowledge management systems. You know that a great runbook is a force multiplier.
Track record of reducing escalation noise. You've built or enforced criteria that kept R&D focused on what only R&D can solve.
Customer-facing confidence. You're comfortable in enterprise meetings, translating technical complexity into clear, trust-building communication.
Hands-on experience building agents and optimizing operational processes using agentic AI and vibe coding. You’ve designed and deployed AI-driven workflows that meaningfully reduced manual overhead and accelerated resolution cycles.

Bonus Points

Experience in aviation, travel tech, or high-frequency dynamic pricing environments.
Familiarity with AI/ML product pipelines - understanding model outputs, feature data, and inference behavior at a level beyond surface troubleshooting.

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Jobs in the United States