Jobs in the United States

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Added 1 min ago
Forward Deployed Engineer III, Data Cloud, Google Cloud
Google
San Francisco, CA · Austin, TX · Chicago, IL · Kirkland, WA · New York, NY · Seattle, WA · Sunnyvale, CA
As a Forward Deployed Engineer (FDE) on our Data Cloud team, you will be an embedded builder who bridges the gap between frontier data solutions and production-grade reality for customers.…
Added 1 min ago
Senior Software Engineer, Machine Learning, Discover Interest Modeling
Google
Mountain View, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 5 mins ago
Software Engineer, Infrastructure - Central Growth
Meta
Jackson, MS
Software Engineer, Infrastructure - Central Growth Responsibilities:
Added 5 mins ago
Software Engineer
Teradata
Jackson, MS
…Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full…
Added 14 mins ago
DRAM Process Integration Engineer
Micron Technology, Inc.
Boise, ID
As a Process Integration Engineer, you will help define the future of memory technology by identifying novel solutions to scaling, performance, and power challenges in advanced…
Added 14 mins ago
Software Engineer, Infrastructure - Central Growth
Meta
Boise, ID
Software Engineer, Infrastructure - Central Growth Responsibilities:
Added 14 mins ago
Software Engineer
Teradata
Boise, ID
…Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full…
Added 14 mins ago
Senior Radiology Clinical Specialist - West Coast
Medtronic
Boise, ID
…navigation and robotic guidance systems, advanced imaging, and data-driven planning tools for complex spine and cranial procedures. Platforms such as AiBLE connect these technologies to…
Added 23 mins ago
P
Machine Learning Engineer Intern - Summer 2027
PayPal
San Jose, CA
- $50 to $59 USD / hour
As a Machine Learning Engineer Intern, you will work alongside experienced engineers, data scientists, and product teams to explore and build machine learning solutions. You’ll contribute…
Added 32 mins ago
AN
INDUSTRIAL HYGIENIST (Title 32)
Air National Guard Units
East Granby, CT
- $84,260 to $109,545 USD / year
Reviews and provides input to the installation Environmental Engineer regarding federal and state environmental permit applications.
Added 42 mins ago
FT
Associate Software Engineer - Full Stack Developer
Franklin Templeton
Baltimore, MD
- $100,400 to $118,200 USD / year
The Enterprise Data, Governance & Integration Platforms Engineering team builds and manages foundational data, API, integration, and application platforms that enable scalable, secure, and…
Added 50 mins ago
Field System Technician
Bechtel Corporation
Millersport, OH
…Millersport, Ohio, being constructed adjacent to a hyperscale data center campus. The facility includes multiple power generation technologies consisting of Solar Titan 130 gas turbines,…
Added 52 mins ago
GPS Engineer
Applied Materials
Santa Clara, CA · Santa Clara
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 1 hour ago
Snowflake Data Engineer
EXL Talent Acquisition Team
NY
We are looking for an experienced, hands-on Data Engineer with strong expertise in Fivetran, dbt, Snowflake, and modern cloud data engineering practices. The candidate should also have…
Added 1 hour ago
Site Reliability Manager, Android SRE
Google
San Francisco, CA
Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
Added 1 hour ago
Senior Software Engineering Manager, AI/ML
Google
San Francisco, CA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 1 hour ago
Senior Staff Hardware Engineer Technical Lead, AI Infrastructure
Google
Sunnyvale, CA
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Physics, or a specialized field, or equivalent practical experience.
Added 1 hour ago
Staff Software Engineer, Accelerators Systems Platforms Software Architect
Google
Sunnyvale, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 1 hour ago
Field System Technician
Bechtel
Millersport, OH
…Millersport, Ohio, being constructed adjacent to a hyperscale data center campus. The facility includes multiple power generation technologies consisting of Solar Titan 130 gas turbines,…
Added 2 hours ago
J
Technical Architect Senior
Jobgether
Remote, United States
- $201,950 USD / year
A master's degree in Computer Science, Management Information Systems, or a related field.
Added 2 hours ago
Senior Technical Consultant - CTEM / Vulnerability Management Engineer
Jobgether
Remote, United States
…Senior Technical Consultant - CTEM / Vulnerability Management Engineer based in the United…
Added 2 hours ago
J
Software Engineer Lead
Jobgether
Remote, United States
- $105,000 to $135,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer Lead based in the United States.
Added 2 hours ago
J
Senior Machine Learning Engineer, Inference
Jobgether
Remote, United States
- $250,000 to $300,000 USD / year
…steps. Our partner is looking for a Senior Machine Learning Engineer, Inference based in the United…
Added 2 hours ago
O
Senior Network Developer
Oracle
Seattle, WA · Nashville, TN · Redwood City, CA · Santa Clara, CA · Reston, VA
- $91,400 to $187,000 USD / year
As a Sr Network Development Engineer, you will be responsible for helping design, build, test, deploy and operate highly scalable solutions to support Oracle’s next-generation Cloud…
Added 2 hours ago
Program Manager II, Software Quality Assurance and Testing, Platforms and Devices
Google
Mountain View, CA
…together the best of Google technologies and AI, health behavior science, and user-centered design to help users organize the health and wellness data, get insight from it, and take action…

Fetcherr

Senior Support Engineer

Atlanta, GA, United States

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Job details

Experience: 5+ years of hands-on technical support or engineering experience in a B2B SaaS environment.
Posting language: English

Original job description

Description

About Fetcherr Fetcherr pioneers AI-driven solutions at the intersection of deep learning, e-commerce, and digitization. At its core is the Large Market Model (LMM), an adaptive AI engine that forecasts demand and market trends with precision, enabling real-time decision-making. Having established a strong foothold in the airline industry, Fetcherr is scaling its technology to transform how dynamic markets operate globally. About the Role We're looking for a Senior Support Engineer to be part of the technical backbone of our support organization. You'll join a team of experienced support engineers, bringing together deep technical expertise and strong customer knowledge to resolve the most complex issues our enterprise customers face. This role is the primary escalation point for our frontline support team. The person they turn to when an issue demands deeper investigation, broader product context, or a more senior technical hand. You'll be expected to lead from the front: diving into complex data pipeline failures, owning resolution end-to-end, creating runbooks, and domain expertise to continuously raise the bar as you always keep your knowledge up to date. Beyond the technical work, you'll be a trusted face to our enterprise customers, attending customer meetings, communicating with clarity and confidence, and building the kind of credibility that makes customers feel in good hands even when things go wrong. This is a role for someone who takes real ownership of the quality of every escalation that moves upstream, and of the knowledge systems that make the entire support organization smarter over time.

What You'll Do

Know how to take resolution within the SLA end-to-end ensuring complex issues are resolved thoroughly, not just closed.
Be the technical escalation point from the frontline support team, picking up high-complexity issues and driving them to resolution with minimal unnecessary escalation to R&D.
Own the team's knowledge base and runbook ecosystem making sure documentation is alive, accurate, and genuinely useful, not a graveyard of stale procedures.
Set and enforce R&D handoff quality standards, every escalation that reaches engineering should be well-investigated, clearly documented, and impossible to bounce back as "not enough info."
Develop deep product area expertise across Fetcherr's domains, distributing ownership across your team so that every product surface has a go-to engineer.
Represent the support function in customer meetings. You'll be the technical face of support for enterprise accounts, able to speak credibly about root causes, timelines, and remediation.
Collaborate closely with the Escalation Leader and R&D to close feedback loops, reduce recurring issues, and feed product insights back upstream.

Requirements

B.Sc. or higher in Computer Science, Engineering, or a related field.
5+ years of hands-on technical support or engineering experience in a B2B SaaS environment.
Strong technical depth, proficiency in Python and SQL is a must, with meaningful experience working with data pipelines and orchestration tools (Dagster or Airflow strongly preferred).
Proven experience owning and improving knowledge management systems. You know that a great runbook is a force multiplier.
Track record of reducing escalation noise. You've built or enforced criteria that kept R&D focused on what only R&D can solve.
Customer-facing confidence. You're comfortable in enterprise meetings, translating technical complexity into clear, trust-building communication.
Hands-on experience building agents and optimizing operational processes using agentic AI and vibe coding. You’ve designed and deployed AI-driven workflows that meaningfully reduced manual overhead and accelerated resolution cycles.

Bonus Points

Experience in aviation, travel tech, or high-frequency dynamic pricing environments.
Familiarity with AI/ML product pipelines - understanding model outputs, feature data, and inference behavior at a level beyond surface troubleshooting.

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