Senior Project Manager, IT

What we’re building and why we’re building it. Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users. Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers. The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base. It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees. At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

About the Role:

The Senior Project Manager owns delivery management, roadmap planning, and executive reporting for Information Security and Enterprise IT. Today, program-level roadmapping and reporting, day-to-day project coordination, and supporting communications and documentation are split across team leads and managers, which pulls them away from technical and people leadership. This role consolidates that work into one accountable owner, so teams stay focused on priorities, blockers surface early, and leadership has a clear and current view of what is shipping, what is at risk, and why. This is a hands-on role. The right person is equally comfortable building a roadmap for senior leaders and chasing down an unresolved dependency with a team lead the same afternoon. Role Purpose Give teams a single, reliable operating rhythm for planning, tracking, and delivering work. Surface risks, dependencies, and blockers early and drive them to resolution. Maintain an accurate, current roadmap and give leadership clear visibility into progress and tradeoffs. Free team leads and managers from coordination and reporting overhead so they can focus on technical direction and people leadershi This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Organize work across teams: define scope, milestones, owners, and timelines, and keep projects on track through regular check-ins and clear accountability. Run team cadences such as planning, stand-ups or status syncs, backlog reviews, and retrospectives. Identify, track, and escalate risks, blockers, and cross-team dependencies, and drive them to resolution with the right owners. Hold teams accountable to commitments in a way that is direct, constructive, and collaborative. Run intake and prioritization of new requests, and help leaders make tradeoffs explicit when demand exceeds capacity. Build and maintain the IT Operations and Information Security roadmap, translating strategic priorities into sequenced, resourced plans. Partner with leads and managers on capacity planning and sequencing, and flag when commitments exceed available capacity. Keep the roadmap current as priorities change, and communicate changes and their impact. Establish and continuously improve lightweight planning and delivery processes, with the minimum structure needed to work well. Produce recurring executive reporting covering progress against roadmap, key risks, decisions needed, and outcomes delivered. Prepare materials for leadership reviews, planning cycles, and cross-functional forums. Give stakeholders proactive, accurate updates so there are no surprises. Turn complex technical status into clear, concise summaries for non-technical audiences. Write and distribute project communications, including launch notices, status updates, and stakeholder announcements. Create and maintain project documentation such as plans, decision logs, meeting notes, runbooks, and process guides. Keep project trackers, dashboards, and shared workspaces accurate and easy to navigate. Use automation and AI-assisted tooling where it reduces manual reporting and documentation effort.

Minimum Requirements:

7+ years of project or program management experience, including managing delivery of cross-functional technical work. Demonstrated experience building and maintaining roadmaps and reporting to senior leaders or executives. Proven ability to keep multiple teams and projects on track, and to raise and resolve blockers without formal authority. Strong written communication: able to produce clear status updates, executive summaries, and documentation quickly and accurately. Comfort working with engineers and technical concepts well enough to ask the right questions and spot risk, without needing to be the deepest technical expert. Proficiency with project and work-tracking tools (for example Jira, or similar) and with presentation and documentation tools. Willingness to work across the full scope of the role, including hands-on communications and documentation.

Preferred Requirements:

PMP, CSM, or similar certification, or equivalent experience. Experience in Agile or Kanban environments, and knowing when to apply each. Experience supporting a technical organization such as engineering, data, or IT. Experience establishing planning and reporting processes in a team that did not previously have them. Experience using AI tools or automation to streamline reporting and documentation. At Fetch, we'll give you the tools to feel healthy, happy and secure through: Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth. 401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay. Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets. Continuing Education: Fetch provides ten thousand per year in education reimbursement. Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles) Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule. Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more! Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles) Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential. Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.