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Senior Preconstruction Manager
GPAC
St Louis, MO
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added just now
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Senior Preconstruction Manager
GPAC
Cary, NC
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 1 min ago
Software Development Engineer- Product Reliability Engineering
Denver, CO
…happen in milliseconds, across 200+ countries. As a Software Development Engineer on the Product Reliability Engineering (PRE) team, you won’t just watch those systems run- you’ll be one of…
Added 1 min ago
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Senior Preconstruction Manager
GPAC
Westminster, CO
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 1 min ago
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Senior Preconstruction Manager
GPAC
Saint Petersburg, FL
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 1 min ago
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Senior Preconstruction Manager
GPAC
Portland, OR
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 1 min ago
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Senior Preconstruction Manager
GPAC
Atlanta, GA
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 1 min ago
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Senior Preconstruction Manager
GPAC
Cleveland, OH
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 1 min ago
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Senior Preconstruction Manager
GPAC
Kansas City, MO
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 1 min ago
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Senior Preconstruction Manager
GPAC
Tampa, FL
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 1 min ago
G
Senior Preconstruction Manager
GPAC
Minneapolis, MN
- $120,000 to $150,000 USD / year
Business Development & Relationship Management: Proven ability to build relationships with owners, architects, engineers, and general contractors. Strong communication, negotiation,…
Added 2 mins ago
Resort Manager, State Game Lodge Area - Custer State Park Resort
Xanterra Travel Collection
Custer, SD
The Resort Manager serves as the senior operating leader for the State Game Lodge area and has full accountability for the overall performance of State Game Lodge and Creekside Lodge,…
Added 2 mins ago
Resort Manager, Sylvan Lake Area - Custer State Park Resort
Xanterra Travel Collection
Custer, SD
We’re hiring a Resort Manager to Live. Work. Explore. in Custer State Park Resort!
Added 2 mins ago
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Stewarding Manager - Grand Canyon South Rim
Xanterra Travel Collection
GRAND CANYON, AZ
- $62,712 USD / year
We’re hiring a Stewarding Manager to Live. Work. Explore. at the south rim of the Grand Canyon!
Added 2 mins ago
Executive Chef - Custer State Park Resort
Xanterra Travel Collection
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…performance across geographically dispersed and highly seasonal operations. The Executive Chef translates the division’s business and guest experience objectives into creative,…
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Bartender - Grand Canyon South Rim
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GRAND CANYON, AZ
Remain fluid with all hours of operations for the restaurant and current menu selections as well as the daily feature.
Added 4 mins ago
Senior Project Manager
Skanska USA
Boise, ID
…making, we’re one of the world’s largest construction and project development companies. With operations in select markets throughout the Nordics, Europe, and the United States, global…
Added 4 mins ago
Senior Project Manager
Skanska USA
Phoenix, AZ
Skanska is searching for a dynamic Senior Project Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to…
Added 4 mins ago
IT Field Services Engineer
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Added 4 mins ago
Hyatt Place Buffalo/Amherst Gallery Host
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…inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most…
Added 7 mins ago
Hyatt Place Buffalo/Amherst Gallery Host
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…inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most…
Added 11 mins ago
Emerging Store Manager
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…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 14 mins ago
AVP Banking Center Manager (Branch Manager)
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…peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all…
Added 19 mins ago
Merchandise Manager IV
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As a Merchandising Manager at Burlington, one of the largest off-price retailers in the country, you’ll play a key role in the day-to-day management of the store, including the overall…
Added 20 mins ago
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Claim Manager
Principal Financial Group
Des Moines, IA
- $84,600 to $152,400 USD / year
The Claim Manager is responsible for leading day-to-day operational performance within assigned claims teams. Ensures consistent interpretation and application of policy language, drives…

Ferguson Enterprises, LLC

IT Manager - Associate Experience RRT

Newport News, VA, United States

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Job details

Experience: 3-5 years of experience in IT operations, incident management, or a similar role.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Associate Experience (AE) Rapid Response Team (RRT) Manager leads the day-to-day operations and development of an AE RRT team. This role ensures timely restoration of business technology services by directing incident response, managing customer escalations, balancing incoming demand, and coordinating clear communications with associates, business customers, and technology partners. The manager develops team capability through coaching and regular feedback, uses service data to improve performance and prevent recurring issues, represents the team in projects and leadership forums, and implements the broader AE RRT strategy while maintaining a customer-first culture focused on getting associates back to work.

Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote.

Duties and Responsibilities:

Directly manage a team of IT professionals, including workforce planning and scheduling, regular one-on-ones, goal setting, performance reviews, recognition, development planning, and appropriate job-status recommendations in accordance with company policies.
Assess incoming demand, business impact, staffing capacity, and active incidents in real time; adjust priorities and resource assignments to maintain service coverage, accelerate restoration, and communicate changes to the team and business customers.
Manage, mentor, and coach team members to build technical expertise and strong response protocols.
Promote a culture of collaboration, accountability, and continuous improvement within the team.
Support business objectives through prioritization and tracking of projects, the intake of new work initiatives and the streamlining of current responsibilities.
Lead customer concerns and major-incident response for associate-facing technology issues by confirming impact, engaging the appropriate escalation and/or on-call teams, coordinating timely customer communications, driving service restoration, and ensuring follow-up actions address recurring causes.
Identify and address associate concerns, communicate clear expectations and applicable policies, resolve conflicts promptly and fairly, and escalate issues when necessary to maintain an accountable, inclusive, and effective team environment.
Develop, implement and maintain processes and procedures which support IT strategic plans and the broader Ferguson plans as a whole
Approve budgeted expenditures within established limits or oversee a portion of an established budget. No expenditure budget-setting responsibilities.

Qualifications and Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field
3-5 years of experience in IT operations, incident management, or a similar role.
Ability to organize and prioritize work effectively.
Strong written and verbal communication skills.
Proficiency in developing and delivering effective presentations to groups.
Ability to lead and motivate individuals and teams.
Proficiency in operating computers, tablets, and mobile devices.
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).

Additional Information:

This role requires a proactive approach to problem-solving and a commitment to providing exceptional customer support to both associates and the business. The AE RRT Manager will work closely with various team members to ensure the smooth operation of IT services and the achievement of organizational goals.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! -

Pay Range:

- $7,568.91 - $13,247.76- Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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More about this job

Skills

RRT
Incident response
Manage a team
Scheduling
Adjust priorities
Collaboration
Process improvement
Prioritization
Manage processes
Strategic planning
Computer technology
Computer science
Communication skills
Presentation skills
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Problem solving
Customer service

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