Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is seeking a Training & Safety Program Specialist to join our team at the Concord Distribution Center!
The Distribution Center Training & Safety Program Specialist administers and continuously improves the site learning and safety-training program. The role’s primary duty is non-manual work directly supporting distribution center management and business operations through independent assessment of training risk, design of learning solutions, program governance, qualification controls, records oversight, and recommendations to leadership. The Specialist evaluates operational data, incidents, audit findings, process changes, and collaborator input; determines appropriate training responses within established policy; and exercises discretion in prioritizing needs, selecting methods, resolving program gaps, and calling out matters that may materially affect safety, compliance, workforce readiness, quality, or operational continuity. Hands-on facilitation and floor observation support, but do not predominate over, the role’s program administration, analysis, and advisory responsibilities.
Key Accountabilities
Training Delivery & Facilitation
- Determine the appropriate delivery strategy for assigned distribution center learning needs and facilitate training when it is the most effective solution, including receiving, picking, packing, shipping, inventory control, standard work, and applicable safety protocols.
- Facilitate new-hire onboarding, required compliance learning, and material handling equipment training or certification when authorized and qualified to do so.
- Independently adapt approved learning plans, sequencing, delivery methods, and reinforcement strategies to address associate experience, learning needs, shift schedules, operational priorities, and site-supported language or accessibility needs.
- Provide structured coaching, qualification follow-up, and refresher training to reinforce safe behaviors, process accuracy, quality, and performance standards.
- Confirm associates can demonstrate required knowledge and practical skills before training sign-off or independent work, in accordance with site procedures.
Safety Leadership & Compliance Support
- Integrate safety expectations, hazard awareness, required personal protective equipment, safe material handling, ergonomics, emergency procedures, and stop-work expectations into applicable training.
- Conduct floor observations focused on adherence to trained procedures; provide immediate coaching when safe to do so and promptly escalate hazards, unsafe conditions, near misses, or repeated gaps through established reporting channels.
- Partner with site leadership and designated safety partners to identify training needs arising from incidents, near misses, audits, process changes, equipment changes, or observed trends.
- Support delivery and documentation of safety orientations, toolbox talks, refresher training, and corrective retraining as assigned.
- Inspect the training area and training equipment before use; remove or report damaged, unsafe, or unauthorized training materials and equipment in accordance with site procedures.
- Maintain accurate records for safety-related learning, equipment authorizations, evaluations, expirations, and retraining requirements within approved systems.
- Reinforce only approved procedures and materials; promptly flag outdated, conflicting, or unclear safety content for review before continued use.
- Support emergency preparedness training and drills as assigned, while following the direction of designated site leaders and emergency coordinators.
Program Coordination & Reporting
- Establish and administer the site training plan, including prioritization, scheduling standards, learner communication, resource allocation, space, equipment, materials, and warehouse setup.
- Track attendance, qualifications, certifications, authorization status, completions, and retraining in the Learning Management System or other approved records.
- Evaluate upcoming expirations, incomplete requirements, and coverage risks; determine critical issue priority and recommend mitigation plans to leaders before staffing or authorization is disrupted.
- Collect feedback and review learner performance with supervisors to evaluate training effectiveness and determine follow-up needs.
Content & Continuous Improvement
- Own the site review cycle for assigned learning content and, in consultation with operations leaders, safety partners, and subject matter experts, determine when materials require revision, withdrawal, escalation, or formal approval.
- Assess the training and qualification impact of changes to processes, equipment, layouts, systems, or safety requirements and develop an implementation recommendation for leadership approval.
- Recommend improvements that increase learner engagement, knowledge retention, safe execution, and operational impact.
- Participate in continuous improvement activity related to training quality, standard work, and reduction of recurring errors or safety gaps.
Qualifications & Experience Required
- High school diploma or equivalent; additional education or relevant certifications preferred.
- Strong working knowledge of distribution center operations, safe work practices, hazard recognition, and material handling equipment applicable to the site.
- Ability to facilitate hands-on learning, evaluate skill demonstration, provide clear coaching, and document outcomes accurately.
- Excellent communication, interpersonal, and organizational skills, with the confidence to stop a training activity and call out when conditions are unsafe.
- Ability to adapt training for diverse audiences, work areas, and shifts.
- Experience using a Learning Management System, digital records, and virtual training tools.
- Demonstrated ability to analyze ambiguous operational issues, distinguish training gaps from process or leadership gaps, and make well-supported recommendations on matters affecting safety, compliance, workforce readiness, quality, or operational continuity.
Preferred
- Three or more years of experience in distribution center operations or training delivery within a warehouse environment.
- Experience mentoring, coaching, or qualifying associates in operational and safety-critical tasks.
- Relevant credentials in training, adult learning, first aid/CPR, safety, or equipment instruction, where applicable to assigned duties.
- Familiarity with Lean principles, root-cause thinking, and continuous improvement practices.
- Openness to ongoing skill development, calibration, and feedback.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! -
Pay Range:
- $4,124.70 - $9,075.00- Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
