Customer Service Representative - Order Entry

South Bend, IN

Full time

R-141905

Job Posting:

We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with James Martin Vanities. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up.

The Customer Service Representative- Order Entry role will work through a steady flow of orders with speed, accuracy, and consistency, using established processes and tools to ensure every order is entered correctly. This position requires strong attention to detail, carefully reviewing pricing, shipping information, and order details to identify and resolve discrepancies before processing. Strong communication skills are essential, keeping customers and team members informed with timely, professional updates regarding order status, changes, and backorders.

Core Functions:

• Accurate Order Entry & Processing
• Order Validation & Error Prevention
• Customer Communication & Order Ownership
• Order Management & Follow-Through
• Cross-Functional Collaboration

Responsibilities:

• Enter customer orders into Enterprise Resource Planning (ERP) system
• Process order changes, cancellations, freight quotes, payments and deposits, and replacement orders
• Follow established SOPs and job aids
• Catch and correct order discrepancies prior to processing
• Own order accuracy from entry through completion to keep error rates in line with team targets
• Respond to customers via multiple communication channels and proactively communicate updates
• Review and manage open orders daily using open-order and order-log reports
• Work with other departments to resolve order issues

Qualifications:

• High level of accuracy and attention to detail, especially on multi-line numeric entry
• Strong written communication, including order confirmations and discrepancy emails
• Ability to organize, prioritize and multitask in a deadline-driven, fast-paced environment
• Working knowledge of Microsoft Office 365 (Outlook, Teams, Excel).
• Ownership mindset: problem-solving, critical thinking and a "one-stop-shop" approach rather than handing problems off
• Ability to learn ERP and order management systems quickly, and to embrace change
• Reliable attendance, professionalism and accountability
• High school diploma or equivalent. An associate's degree is a plus

Preferred Qualifications:

• Entry-level; prior order entry, data entry or customer service experience preferred. Many external postings ask for 1+ years
• Experience with ERP/order management systems (Sage X3, Trilogie, Oracle, SAP, etc.)
• Zendesk or similar ticketing experience
• EDI knowledge
• Product or industry knowledge
• Comfort with phones and customer calls

At James Martin Vanities, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$15.00 - $19.04

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.