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Felton Institute

Case Manager

San Francisco, CA, United States

$70,000 to $75,000 USD / year · Full-time

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Job details

Pay: $70,000 to $75,000 USD / year
Job type: Full-time
Education: Bachelor’s degree
Posting language: English
Posted: Nov 9, 2026

Original job description

Case Manager Zygmunt Arendt Support Services Senior Division

Agency Overview Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program and Division Description Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. Felton’s Zygmunt Arendt Supportive Services Program provides on-site case management, wellness support, and behavioral health services. Services aim to support tenants in maintaining stable housing and improving access to resources. Tenants are formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently. Support services include case management, referral to and coordination with primary medical care, substance abuse and psychiatric treatment referrals, benefits counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions. Felton is committed to implementing evidence-based practices and research within its community-based services.

Job Description

Under the supervision of the Lead Case Manager and/or supervisor, the Case Manager works in direct service with individuals experiencing homelessness, substance use, mental health needs, and medical complexity. The Case Manager holds a full caseload, works directly with the interdisciplinary team to reach out and engage all tenants, assess their needs upon move-in and throughout their residency, and connect tenants to those services, working to overcome obstacles with the residents and their care team. The Case Manager will connect tenants to services including benefits, entitlements, vocational or educational resources, mental health, medical, and substance use services, and any other appropriate resources, as needed. This person will also provide support to individuals in learning independent living skills, communication skills, social skills, and other necessary skills to support independence, maintain housing stability, and promote mental health recovery. The Case Manager meets with and evaluates the needs of clients and develops a treatment plan in collaboration with the client. The Case Manager maintains accurate, detailed records of client contacts and incident reports as required by Felton, HSH, ONE system, and county and state regulations. This person will also bring expertise regarding the specific needs of older adults and those entering housing from homelessness, as well as connections to community resources, recreational opportunities, and other connections to necessary services.

Specific Responsibilities

Participate closely with an interdisciplinary team and collaborate with property management.
Communicate effectively, orally and in writing, with all internal and external team members and with partnering agencies.
Participate in intakes and service plan development for adults with a history of being unhoused and other psychiatric or medical conditions or disabilities.
Recommend case management services, which could include connection to primary care, coordination with other providers and community resources, housing stabilization services, etc.
Link clients to basic needs, including income, housing, job training, insurance, and/or nutrition, among other resources.
Maintain records of each client contact or service in accordance with mandated standards of HSH and Felton. Meet requirements of timely access for client care and documentation.
Participate in team meetings and case conferences through presentation of cases, discussion of issues, and exchange of information and ideas.
Provide crisis intervention to prevent hospitalization and collaborate with clinicians or other providers as needed. Respond to emergency situations as they arise.
Develop systems and maintain ongoing training, including developing specializations in evidence-based practices for the teams.
Accountable for data input into the ONE and CIRCE systems to maintain client records related to housing per HSH standards.
Deliver exceptional customer service to tenants, community partners, and team.
Provide activities and groups with the tenants.
Advise tenants to basic needs, including income, housing, job training, insurance, and/or nutrition, among other resources.
Recommend specific housing needs via training, coaching, or community resource referrals to support tenants in maintaining stable housing.
Participate in emergency wellness checks.

Minimum Qualifications

Bachelor’s degree in Social Work, Psychology, or related fields of study required.
Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention skills.
Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices.
Ability to work cooperatively on a multidisciplinary team, and to work with people of various ethnic and cultural backgrounds.
Strong organizational, communication, documentation, time management, and interpersonal skills.
Problem-solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.
Experience managing crisis situations, skilled at crisis response, crisis de-escalation, and risk mitigation.
Passionate about working with adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met.
Strong recovery model approach to care and ability to form strong therapeutic relationships with tenants from diverse backgrounds who often are underserved by traditional care models.
Demonstrated computer skills (Microsoft Office, Mac and PC OS) and ability to learn electronic documentation systems.
Bilingual capabilities are highly desirable to support programmatic and community engagement.

Additional Information:

Reports to: Lead Case Manager Job Type: Full-time Work Schedule: Onsite FLSA Status: Exempt Salary Range: $70,000 - $75,000 Annually (DOE) Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.

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