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Felton Institute

Case Manager

San Francisco, CA, United States

$70,000 to $75,000 USD / year · Full-time

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Job details

Pay: $70,000 to $75,000 USD / year
Job type: Full-time
Education: Bachelor’s degree
Experience: Minimum of 2 years’ experience in case management and mental health services with severely mentally ill, dually diagnosed, formerly unhoused adults.
Posting language: English
Posted: Nov 5, 2026

Original job description

Case Manager Essex Support Services Senior Division

Agency Overview Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers.

Program Description Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion.

Felton’s The Essex Supportive Services Program provides on-site clinical case management, wellness support, and behavioral health services. Services aim to support tenants in maintaining stable housing and improving access to resources. Tenants are formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently. Support services include clinical case management and behavioral health counseling, referral to and coordination with primary medical care, substance abuse and psychiatric treatment referrals, benefits counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions. Felton is committed to implementing evidence-based practices and behavioral health research within its community-based mental health services.

Job Description

The Case Manager provides direct service for individuals experiencing homelessness, substance use, mental health needs, and medical complexity. Under the supervision of the Lead Clinical Case Manager, the Case Manager participates in a multidisciplinary team, including external and internal agency team members consisting of mental health clinicians, primary care providers, nurses, peer specialists, interns, and psychiatric medication providers. The program serves 84 tenants at the Essex Hotel. The Case Manager holds a full caseload, evaluates the needs, and develops a treatment plan in collaboration with the tenants. The Case Manager provides specialized mental health services, rehabilitative skills training, crisis intervention, and case management services. Services may include connection to community resources, client advocacy, and engagement strategies. The Case Manager maintains accurate, detailed records of client contacts and incident reports as required by Felton, HSH, ONE system, and county and state regulations.

Specific Responsibilities

Participate closely with an interdisciplinary team and collaborate with property management.
Communicate effectively, orally and in writing, with all internal and external team members and with partnering agencies.
Participate in intakes and service plan development for adults with a history of being unhoused and other psychiatric or medical conditions or disabilities.
Recommend case management services, which could include connection to primary care, coordination with other providers and community resources, housing stabilization services, etc.
Maintain records of each client contact or service in accordance with mandated standards of HSH and Felton. Meet requirements of timely access for client care and documentation.
Participate in team meetings and case conferences through presentation of cases, discussion of issues, and exchange of information and ideas.
Provide crisis intervention to prevent hospitalization and collaborate with other providers as needed. Respond to emergency situations as they arise.
Develop systems and maintain ongoing training, including developing specializations in evidence-based practices for the teams.
Accountable for data input into the ONE and CIRCE systems to maintain client records related to housing per HSH standards.
Deliver exceptional customer service to tenants, community partners, and team.
Provide activities and groups with the tenants.
Advise tenants to basic needs, including income, housing, job training, insurance, and/or nutrition, among other resources.
Recommend specific housing needs via training, coaching, or community resource referrals to support tenants in maintaining stable housing.
Participate in emergency wellness checks
Other duties and responsibilities as assigned.

Minimum Qualifications

Bachelor’s degree in Social Work, Psychology, or related fields of study required.
Minimum of 2 years’ experience in case management and mental health services with severely mentally ill, dually diagnosed, formerly unhoused adults.
Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention skills.
Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices.
Ability to work cooperatively on a multidisciplinary team, and to work with people of various ethnic and cultural backgrounds.
Strong organizational, communication, documentation, time management, and interpersonal skills.
Problem-solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.
Experience managing crisis situations, skilled at crisis response, crisis de-escalation, and risk mitigation.
Passionate about working with adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met.
Strong recovery model approach to care and ability to form strong therapeutic relationships with tenants from diverse backgrounds who often are underserved by traditional care models.
Demonstrated computer skills (Microsoft Office, Mac and PC OS) and ability to learn electronic documentation systems.

Additional Information:

Reports to: Case Manager Job Type: Full-time Work Schedule: Onsite - Mon-Fri 9am-5pm FLSA Status: Exempt Salary Range: $70,000 - $75,000 Annually (DOE) Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.

Equal Employment Opportunity

Additional Information:

Reports to: Lead Clinical Case Manager Job Type: Full-time Work Schedule: Onsite - Mon-Fri 9am-5pm FLSA Status: Exempt Salary Range: $70,000 - $75,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

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More about this job

Skills

Case management
Mental health
Primary care
Collaboration
Crisis intervention
Documentation
Customer service
Coaching
Counselling
Harm reduction
Communication skills
Time management
Interpersonal skills
Problem solving
Computer skills
Microsoft Office

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