Jobs in the United States

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Manager Physical Security Delivery
CDW Technologies, LLC
Remote, United States
The Manager, Physical Security Delivery provides business, sales, and solutions thought leadership for the assigned solution domain and leads efficient day-to-day Professional Services…
Added 1 min ago
SO
Program Manager 4
State of Iowa
Des Moines, IA
- $48.06 to $68.44 USD / hour
Support the Chief of Staff and the Department's legislative liaison with legislative activities, information gathering, and implementation of enacted legislation. This position will work…
Added 2 mins ago
Senior Director, Plant Manager – Missile Integration & Electronics
Dynetics Tech Sol, Inc
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting missile integration and test operations and…
Added 2 mins ago
Senior Customer Quality Engineer
Bose Corporation
Bloomfield Hills, MI
This is a hands-on senior engineering role requiring strong technical judgment across automotive audio hardware and software. You will personally lead complex investigations, interpret test…
Added 2 mins ago
Quality Control Manager
Tunista Construction LLC
Tacoma, WA
…20+ companies tackling tough construction, environmental, and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation…
Added 3 mins ago
Sentinel Manager Test Network Engineering 2 - 20536
CORP-Corporate Office
United States
Northrop Grumman Defense Systems (NGDS) is seeking a Test Network Manager 2 in Roy, UT.
Added 3 mins ago
Senior Director of Systems Engineering 2
CORP-Corporate Office
United States
…three functional homeroom directorates responsible for common engineering processes, tools, and technical development and training resources that support engineering employees and managers…
Added 3 mins ago
Manager Electronics Engineering 2
CORP-Corporate Office
United States
Northrop Grumman Space Systems is seeking a Manager Electronics Engineering 2 (S02) for the Mission Enabling Technologies (MET) Center located in Manhattan Beach, CA. MET is an organization…
Added 3 mins ago
Aeronautical Engineering Manager 2 - Environmental Controls & Subsystems Engineering
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems is looking to add an Environmental Controls & Subsystems Engineering Section Manager to join our team of diverse, qualified individuals in Palmdale, CA…
Added 3 mins ago
Manager Electronics Engineering (Hardware)
CORP-Corporate Office
United States
…experienced leader to serve as the Electronics & Payloads department manager for our talented team in Azusa, CA. The department encompasses a broad range of disciplines supporting missile…
Added 4 mins ago
SO
Permits Project Manager - Durango
State of Colorado
Durango, CO
- $72,264 to $83,100 USD / year
The Traffic and Safety Team provides core professional and technical traffic engineering services, access permit and utility permit program management and delivery, maintenance and…
Added 4 mins ago
SO
Electronics Specialist II (Metro Denver)
State of Colorado
Denver, CO
- $5,270 to $5,796 USD / month
…Transportation Systems (ITS) units and Region Teams and will provide support to others in the Region in the installation, maintenance and repair of Fiber, Broadband, Cellular equipment and…
Added 4 mins ago
SO
CPW Customer Service Representative - Administrative Assistant II - Lamar
State of Colorado
Lamar, CO
- $19.58 to $23.5 USD / hour
…resource protection within the area. Area 12 has an Area Wildlife manager, 7 District Wildlife Managers, 5 Wildlife Technicians, and 2 Administrative…
Added 6 mins ago
Engineering Manager - Thermal-Mechanical Design for Nuclear Power applications
Global Nuclear Fuel-Americas, LLC
United States
The engineering manager and people leader for the thermal-mechanical design team will work within the Fuel & Methods Development organization and under the broader Fuel & Technology…
Added 6 mins ago
Drinking Water Treatment Business Class Lead
HDR
Bellevue, WA · Pasco, WA · Everett, WA · Spokane, WA · Olympia, WA · Seattle, WA · Gig Harbor, WA
Champion employees' physical and mental wellness, and support the growth of future technical experts
Added 6 mins ago
Plant Engineering Manager
Faurecia
Toledo
o Support the engineering change management process,
Added 6 mins ago
Manager, Strategic Initiatives & Business Operations
Regional Transportation District
United States
The Manager, Strategic Initiatives & Business Operations provides leadership and strategic oversight for a diverse portfolio of projects and business operations supporting Bus and Rail…
Added 7 mins ago
IS
Engineering Supervisor
Internal Service Fund
Richland, WA
- $145,302 to $181,627 USD / year
The Electrical/I&C Engineering Supervisor provides technical leadership, supervision, and direction for engineering activities supporting new nuclear development projects. This role…
Added 9 mins ago
OC
Program Manager
Olympus Corporation of the Americas
Westborough, MA
- $110,402 to $171,308 USD / year
…informed throughout the project life cycle. They will also support the development of sustainable business processes and documentation to reinforce and improve organizational agility and…
Added 11 mins ago
Senior Manager, Enterprise Network and Telecommunications
Vail Resorts
PA
Promote the development and maintenance of accurate technical documentation, operating procedures, support models and recovery plans.
Added 11 mins ago
Principal Project Engineer - Electrical
Westinghouse Electric Company
New Stanton, PA
Added 11 mins ago
Principal Project Engineer - Electrical
Westinghouse Electric Company
New Stanton, PA
Added 11 mins ago
Senior Specialist Technical Product Management
Merck
North Wales, PA
The Field Sales Ops - Product Manager will be a customer-facing technology role supporting the Intelligent Personal Engagement Product Line within the DHH Digital Content & Customer…
Added 11 mins ago
FC
Project Controls Manager
Flatiron Construction Corp
Los Angeles, CA
- $150,000 USD / year
Are you a strategic leader with a passion for driving project success? As a Project Controls Manager, you will oversee critical activities that ensure project success, including prime…
Added 11 mins ago
Senior Highway Design Engineer
CDR Maguire
Warrendale, PA
…the work of others. The position will function as a project manager/work group leader in the development of PS&E packages and/or a portion of PS&E packages. It is expected the position may…

Fello

Customer Experience & Value Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Fello:

Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the agentic real estate platform of the future. Our platform combines data intelligence, marketing automation, and conversational AI to help real estate teams engage smarter and scale faster. At the center of it is Felix, our AI teammate, which takes real work off a team's plate - running follow-up across calls, texts, and emails today, with more of the team's day-to-day work coming next. We're not another tool in the stack. We're the system that powers it - learning, adapting, and executing in real time so teams can focus on growth, not guesswork. If you're excited about building an AI product that's changing how an entire industry works, you'll fit right in.

About You:

You’re a customer-focused, technically curious problem solver who enjoys understanding how technology works and helping customers achieve meaningful results. You combine strong communication skills with an analytical mindset, allowing you to investigate challenges, identify solutions, and translate complex information into actionable recommendations. You understand that delivering customer value goes beyond building relationships. It’s about helping customers effectively leverage technology, optimize their workflows, and achieve measurable business outcomes. You thrive in a fast-paced, evolving environment where technology, AI, and customer needs are constantly changing.

You Will:

Drive customer value and retention – Help customers maximize their investment in Fello by driving product adoption, improving utilization, and supporting long-term success.
Demonstrate measurable customer success – Leverage platform analytics, engagement metrics, and performance data to demonstrate ROI, identify opportunities for improvement, and reinforce the value of Fello.
Be a technical, solution-focused partner – Investigate customer challenges, troubleshoot platform issues, identify potential root causes, and drive solutions through resolution, collaborating with technical teams when needed.
Optimize AI-powered workflows – Help customers effectively leverage Fello’s AI capabilities, automation, integrations, and platform configurations to improve efficiency and performance.
Provide strategic guidance and coaching – Understand customer business operations, identify process inefficiencies, and recommend practical changes that improve results.
Proactively manage customer health – Monitor adoption, engagement, and performance trends to identify risks early and implement strategies that reduce churn.
Collaborate and advocate – Partner with Product, Engineering, Support, and other internal teams to address customer needs, share actionable feedback, and improve the overall customer experience.

You Have:

Proven experience in Customer Success, Technical Account Management, Solutions Consulting, or a related customer-facing SaaS role.
Strong technical aptitude with hands-on experience navigating SaaS platforms, CRM systems, integrations, and automation technologies.
Analytical and troubleshooting skills, including the ability to investigate technical issues, identify root causes, and recommend effective solutions.
Familiarity with AI-powered technologies and their application in improving business processes and workflows.
The ability to interpret customer data, product analytics, and performance metrics to develop actionable recommendations.
A consultative approach to customer relationships, with the ability to understand business needs and influence positive outcomes.
Excellent communication skills, including the ability to explain technical concepts clearly to nontechnical audiences.
Strong organizational skills, a proactive ownership mindset, and the ability to manage competing priorities in a collaborative environment.

Preferred Qualifications:

Experience supporting AI-powered SaaS products, particularly within real estate technology or marketing automation.
Knowledge of real estate industry operations, sales workflows, and CRM best practices.
Experience troubleshooting software integrations, data synchronization, or automated workflows, with familiarity in tools such as Zapier, API Nation, and custom email domain configurations being a plus.
A demonstrated track record of improving customer retention, product adoption, or measurable business outcomes.

Our Benefits:

Competitive Compensation: Attractive salary and benefits package.
Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
Professional Growth: Opportunities for career advancement and professional development.
Health & Wellness: Comprehensive health, dental, and vision insurance plans.
Paid Time Off: Generous PTO and paid holidays to recharge and relax.
Collaborative Culture: A supportive team environment that values innovation and collaboration.
Equity Options: Opportunity to own a part of Fello and share in our success.
Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.

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