Jobs in the United States

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RH
Associate
RWJBarnabas Health
West Orange, NJ
- $65,800 to $82,300 USD / year
Partner with others in the department to address cross functional operational needs, system upgrades, and workflow improvements.
Added just now
Program Project Coordinator -Administrative Office of the Courts (AOC)
Kentucky Personnel Cabinet
Morehead, KY
The Administrative Office of the Courts is the operational arm of the Judicial Branch. The court system
Added 1 min ago
Program Project Coordinator -Administrative Office of the Courts (AOC)
Kentucky Personnel Cabinet
Morehead, KY
The Administrative Office of the Courts is the operational arm of the Judicial Branch. The court system
Added 3 mins ago
Front End Entry Level
Albertsons Companies
CLINTON, MD · Clinton, MD
Store Support Awareness: Assisting with bagging, cart retrieval, stocking, and general front‑end upkeep
Added 3 mins ago
Home Shopping Manager
Albertsons Companies
ROUND ROCK, TX · Round Rock, TX
…Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer…
Added 3 mins ago
Deli Manager
Albertsons Companies
AUSTIN, TX · Austin, TX
…Department Manager, where fresh food, customer service, and operational excellence come…
Added 3 mins ago
Produce Manager
Albertsons Companies
HOUSTON, TX · Houston, TX
…team leadership to a role where you set quality standards, support your associates, and deliver vibrant, market‑fresh produce customers can see, feel, and trust every…
Added 3 mins ago
General Merchandise Manager
Albertsons Companies
HURST, TX · Hurst, TX
…Merchandise (GM) Department Manager, where strong merchandising, operational excellence, and customer service come…
Added 3 mins ago
Starbucks Manager
Albertsons Companies
LAFAYETTE, LA · Lafayette, LA
…passionate about customer service, people development, and operational performance. As a Starbucks Department Manager, you will oversee daily department operations, support sales and…
Added 3 mins ago
Service Operations Manager
Albertsons Companies
DENTON, TX · Denton, TX
…front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates,…
Added 3 mins ago
Grocery Manager
Albertsons Companies
ARLINGTON, TX · Arlington, TX
Building the future of food and well‑being starts with strong team support and consistency on the sales floor. Bring your passion for teamwork, merchandising, and operational excellence to…
Added 3 mins ago
Loss Prevention Specialist
Albertsons Companies
GARLAND, TX · Garland, TX
…professionals who are passionate about safety, shrink reduction, and operational excellence. In this role, you’ll help deter theft, support compliance, and contribute to a culture of…
Added 3 mins ago
Person In Charge (PIC)
Albertsons Companies
HAMMOND, LA · Hammond, LA
…excellent customer service, proper store conditions, completion of operational tasks, and compliance with company policies and…
Added 3 mins ago
Grocery Manager
Albertsons Companies
CEDAR PARK, TX · Cedar Park, TX
Building the future of food and well‑being starts with strong team support and consistency on the sales floor. Bring your passion for teamwork, merchandising, and operational excellence to…
Added 3 mins ago
10078 IT Solution Architect Principal II
PSEG
Newark, NJ
The Meter-to-Cash SAP FI-CA Architect and Senior Consultant leads the architecture, design, implementation, and support of SAP FI-CA and Meter-to-Cash (M2C) solutions for electric and gas…
Added 3 mins ago
Senior Assistant Director for Financial Aid Operations and Student Experience
University of North Carolina- Chapel Hill
NC
Working closely with financial aid leadership, including the Associate Director for Training and Summer Strategy, this position leads aid-year startup activities, regulatory implementation,…
Added 3 mins ago
US
Administrative Assistant II
University System of Georgia
GA
- $20.15 USD / hour
Performs a variety of administrative and staff support duties for an office, department, college, or unit, which require a range of skills and a knowledge of the policies and procedures of…
Added 3 mins ago
IG
Databricks Solutions Architect (100% Remote)
Insight Global
Remote, United States
- From $85 USD / hour
At least one Databricks certification (Associate or Professional Data Engineer certifications preferred)
Added 4 mins ago
Supervisor Warehouse (6602)
NICE-PAK PRODUCTS LLC
Mooresville, IN
…sustainably source the materials that make our wipes work and support sustainable forestry through community…
Added 7 mins ago
Senior Member Services Officer
State Employees' Credit Union
United States
The Senior Member Services Officer should have a broad knowledge of all branch operational procedures. Sr. MSOs will assist with resolving member issues and complaints across all delivery…
Added 7 mins ago
Member Services Representative
State Employees' Credit Union
United States
The Member Services Representative must possess all the basic essential knowledge of branch operational procedures. They communicate and explain product information to members and answer…
Added 7 mins ago
Deployment Engineer
ALVEST
Des Plaines, IL
…either based at customer locations or frequently traveling to support customer operations. This role plays a critical part in helping grow and scale our business through technical…
Added 8 mins ago
Software Engineer
teKnoluxion
Valley Forge, PA · Herndon, VA
…solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human…
Added 9 mins ago
Executive Administrative Assistant - Government Resource Center
The Ohio State University
United States
…advanced, confidential, and proactive high-level administrative support. Independently plans, coordinates, and manages complex administrative functions for the Director and Associate…
Added 10 mins ago
CA
Preschool Teacher Assistant
Cadence Academy Preschool
Normal, IL
- $15 to $19.5 USD / hour
Support a positive and respectful classroom environment, ensuring each child is treated with care, dignity, and respect.

FedEx Office

Lead Retail Customer Service Associate

Phoenix, AZ, United States

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Job details

Experience: 2+ years of specialized experience
Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION SUMMARY:

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Manages production flow to ensure all production orders are done right and on time
Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
Sets up complex orders and performs multiple tasks at the same time
Responsible for ensuring quality during and after production process
Ensures communication among shifts
Coordinates pick-up and delivery of customer orders
May provide leadership to team members on an assigned shift
Assists in the training of store team members
Collates, sorts and organizes customer orders
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows instructions of supervisors and assists other team members in performing store functions
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Secondary responsibility for coordination of all shipping related services and activities, to include:
Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

For details on our comprehensive benefits, click here. Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights
Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

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More about this job

Skills

Customer service
Customer experience
Production processes
Scheduling
Communication skills
Leadership
Point of sale
Financial reporting
Sales
Packaging
Reporting

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