Sr Intl Doc agent

Ensures the efficient movement and clearance of import/export freight in compliance with established regulations and procedures for any international import/export freight which includes freight held "in-bond" per customers' request for broker-select clearance option. Provides training and technical expertise to IDAs. Prepares international shipments for customs clearance, follows import procedures, verifies and corrects shipment details to ensure accurate and timely delivery. Performs other duties as assigned.

Essential Functions:

Provides accurate information and assistance to customers, which includes responding to inquiries and problem resolution, such as ability to resolve and correct manifests, OVRGs, Shortages, etc.

Provide Training, guidance, Job Aids and Expertise to IDAs.

Maintaining organized records of all documentation and ensuring proper storage and retrieval.

Review/enter info from manifest into appropriate system.

Review bonded freight that has not cleared customs via CIM and CCII system.

Review manifest for overage/shortage in CCII and CIM system and correct when needed.

Return uncleared bonded freight to customer if freight is not cleared after being notified from FTN.

Research, address, and resolve problem shipments by utilizing multiple applications.

Minimum Education High school diploma/GED

Minimum Experience Eighteen (18) months of experience in the international documentation agent (IDA) job classification. Knowledge, Skills, and Abilities Knowledge of processing state department license (SDL) shipments required. Must have a working knowledge of software applications, such as Outlook, Excel, Word, and O365. Advanced working knowledge/proficiency with International Applications ex. CIM/AMS, CCII,K2. Ability to successfully complete all basic and recurrency training. Advanced knowledge of Int’l Doc Retention and Policy to prevent Fines. Good human relations and communication skills.

Job Conditions Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: 23.21 32.83 Additional Details: Full-time shift - Monday - Friday 06:00 - 14:30. Hours subject to change to meet business demands. Report to Tony Hettinger

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage. For details on our comprehensive benefits, click here. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)