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Customer Service Associate
Dollar Tree
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Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an…
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Customer Service Associate
Dollar Tree
East Point, GA
Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an…
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Federal Express Corporation

Ops Supervisor - Station

Fargo, ND, United States

$27.27 to $38.43 USD / hour

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Job details

Pay: $27.27 to $38.43 USD / hour
Education: High school diploma
Experience: In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
Working hours: 30 Hours / Week
Posting language: English
Posted: Nov 4, 2026

Original job description

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

ESSENTIAL FUNCTIONS

Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
Plans, organizes, staffs, directs and controls specific day-to-day operations
Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
Participates in the development of and responsible for administering company safety strategies and programs
Investigates, resolves and/or escalates customer service issues, as appropriate
Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
Peforms other duties as assigned

Minimum Education

High school diploma or GED required; Bachelor’s degree preferred.
In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
Bachelor's Degree (preferred).

Minimum Experience

Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.

Knowledge Skills and Abilities

Ability to inspire a shared vision and empower and motivate a team
Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
Proven ability to apply sound business judgment to establish and accomplish goals
Verbal and written communication skills necessary to communicate with various audience levels and group sizes
Ability to effectively provide employees instruction on process and practice
Ability to read, interpret and draw conclusions from numerical data and written information
Software skills, including use of Microsoft Office software and web-based applications
Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications
Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

May need to lift and carry up to 50 pounds
May work in hot or cold temperatures
May work in an environment with loud noise and fumes
Minimal travel required

Preferred Qualifications:

Pay Transparency:

Pay: $27.27 to $38.43 Per Hour Additional Details: Full-Time (30 Hours / Week): Monday - Friday 1:00AM to 8:00AM

For details on our comprehensive benefits, click here. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

Know Your Rights
Pay Transparency
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)

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More about this job

Skills

Coaching
Communication skills
Public speaking
Employee relations
Confidentiality
Customer service
Regulatory compliance
Quality assurance
Lead a team
Microsoft Office

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