Position Details Job Title: Retail Associate Reports To: Store Manager or designated member of management Company Description FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA, Scottsdale, AZ,, and our newest location in San Diego, CA. Position Summary The Retail Associate plays an important role in delivering an elevated customer experience and supporting the daily operations of the store. This position is responsible for building customer relationships, driving sales, maintaining product knowledge, and ensuring the store is organized and ready for customers. Retail Associates also assist with merchandise receiving, inventory organization, visual presentation, point-of-sale transactions, and other tasks that support the store team.
Key Responsibilities
Sales & Customer Experience
- Provide attentive, knowledgeable service and create a welcoming environment for every customer.
- Engage customers, identify their needs, and recommend products that support their preferences.
- Develop and maintain knowledge of FEATURE products, brands, fit, and current trends.
- Work toward individual sales and productivity goals established with store management.
- Build customer relationships through appropriate follow-up by phone, email, or other company-approved methods.
- Address customer questions and concerns and involve management when additional assistance is needed.
- Support a collaborative, customer-focused environment.
Store Operations & Presentation
- Assist with opening and closing tasks as assigned, following store procedures and management direction.
- Maintain a clean, organized, and visually appealing sales floor, fitting room, stockroom, and cash wrap.
- Replenish shopping bags, receipt paper, labels, and other supplies as needed.
- Straighten and organize footwear, apparel, and accessories throughout the day.
- Assist with steaming apparel and preparing merchandise for the sales floor.
- Support visual merchandising standards, markdowns, and product placement.
- Follow store procedures for equipment, devices, reports, and end-of-day tasks.
Inventory & Shipments
- Receive, process, and organize incoming merchandise accurately and in a timely manner.
- Stock merchandise and maintain organized inventory on the sales floor and in the stockroom.
- Pull and prepare merchandise for online orders, sweepstakes orders, transfers, and other outbound shipments as assigned.
- Assist with inventory counts, locating merchandise, and investigating discrepancies.
- Follow company loss prevention procedures to help safeguard merchandise and other company assets.
Point of Sale & Technology
- Accurately process sales, returns, exchanges, and other transactions in accordance with company procedures.
- Operate the point-of-sale system, email, and other store systems and equipment.
- Follow cash handling and transaction procedures.
- Report system issues, discrepancies, or other concerns to management.
Safety & Compliance
- Follow company safety procedures and applicable workplace safety requirements.
- Maintain a clean and organized work environment, including keeping exits, walkways, and work areas clear.
- Use ladders, equipment, and tools safely and promptly report hazards, injuries, or incidents to management.
- Complete required safety and other workplace training.
- Follow company timekeeping and meal and rest break procedures, and notify management of any missed or interrupted breaks or timekeeping concerns.
Other Duties
- Perform other job-related duties as assigned to support store operations and business needs.
Qualifications
- At least two years of sales, retail, or customer service experience.
- A sales-driven, goal-oriented approach and a commitment to excellent customer service.
- Ability to initiate conversations with customers and identify their shopping needs.
- Strong verbal and written communication skills.
- Ability to work independently and collaboratively as part of a team.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and adapt in a fast-paced retail environment.
- Basic computer skills and the ability to learn and use point-of-sale systems, email, and other store technology.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on store needs.
Physical Requirements & Work Environment The physical requirements below are representative of those needed to perform the essential functions of the position:
- Frequently move throughout the store and stockroom and remain standing or walking for extended periods.
- Regularly reach, bend, kneel, and handle merchandise, supplies, and equipment.
- Lift, carry, or otherwise move merchandise and supplies weighing up to 50 pounds, with assistance available when needed.
- Use ladders and stairs as needed to access merchandise and complete assigned tasks.
- Operate a point-of-sale system, computer, and other standard retail equipment.
Schedule & Availability Schedules may vary based on business needs and may include mornings, evenings, weekends, and holidays. FEATURE operates seven days a week, and team members are expected to maintain availability consistent with their assigned schedule and the needs of the store. Availability preferences will be considered when scheduling permits. Team members should communicate changes to their availability to management promptly. Requests will be reviewed based on store needs and applicable law.
Benefits
- Employee discount on eligible FEATURE products, in accordance with company policy.
- 401(k) plan eligibility in accordance with plan terms.
- Paid sick time in accordance with applicable state and local laws.
- A supportive, fast-paced team environment.
Equal Employment Opportunity FEATURE is an equal opportunity employer. We provide equal employment opportunities to applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. Job Description Disclaimer This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Duties and responsibilities may change based on business needs. This job description does not create a contract of employment or guarantee employment for a specific period. Employment is at will, subject to applicable law and any written agreement governing employment.