Position Details Job Title: Key Holder Reports To: Store Manager Company Overview FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA location, Scottsdale, AZ, La Jolla, CA, and our newest location in Studio City, CA. Position Overview The Key Holder supports the daily operations of the store while helping create an elevated customer experience. This position combines sales and customer service with inventory management, merchandising, and opening and closing responsibilities. As a trusted member of the store team, the Key Holder provides guidance and support to associates when management is unavailable. The Key Holder helps maintain operational standards, protects company assets, and contributes to a positive, productive store environment.
Key Responsibilities
Store Operations & Team Support
- Open and close the store according to company procedures, including completing required reports and securing the premises.
- Serve as the primary point of contact for the store when management is unavailable and communicate issues to management as appropriate.
- Support daily store operations and help ensure company policies and procedures are followed.
- Assist with end-of-day reconciliation, operational issues, and other assigned store tasks.
- Help prepare the team for each shift by communicating priorities and ensuring associates have the information and resources needed.
- Assist with training and onboarding new team members and reinforce service and operational standards.
- Provide guidance and support to associates and refer performance, attendance, or other employee concerns to management.
- Maintain store cleanliness, supplies, and overall readiness.
Inventory & Merchandising
- Receive, process, tag, and organize incoming merchandise.
- Maintain accurate and organized inventory on the sales floor and in stockroom areas.
- Assist management with cycle counts, inventory audits, investigating variances, and loss prevention.
- Prepare and process outbound shipments, including online orders and sweepstakes orders, as assigned.
- Support merchandise placement, visual presentation, and other company merchandising standards.
- Help safeguard merchandise and other company assets.
Sales & Customer Experience
- Provide attentive, knowledgeable service and help create a welcoming store environment.
- Build customer relationships through product knowledge, engagement, and appropriate follow-up.
- Support individual and store sales goals in accordance with company policies.
- Assist customers with product selection, availability, and other questions.
- Help resolve customer concerns and involve management when appropriate.
- Contribute to a collaborative, customer-focused team environment.
Point of Sale & Cash Handling
- Accurately process sales, returns, exchanges, and other transactions in accordance with company procedures.
- Operate the point-of-sale system and assist with basic troubleshooting.
- Follow cash handling, register reconciliation, and security procedures.
- Report discrepancies or system issues to management.
Safety & Compliance
- Follow company safety procedures and applicable workplace safety requirements.
- Maintain a clean and organized work environment, including keeping exits, walkways, and work areas clear.
- Use ladders, equipment, and tools safely and report hazards, injuries, or incidents to management promptly.
- Complete required safety and other workplace training.
- Follow company timekeeping and meal and rest break procedures, and notify management of any missed or interrupted breaks or timekeeping concerns.
Other Duties
- Perform other job-related duties as assigned to support store operations and business needs.
Qualifications
- At least two years of retail experience in sales, operations, inventory, or a related area.
- Prior key holder, lead, or supervisory experience is preferred.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks, solve routine problems, and work in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
- Familiarity with point-of-sale systems, email, Microsoft Excel, and inventory systems.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on store needs.
Physical Requirements & Work Environment The physical requirements below are representative of those needed to perform the essential functions of the position:
- Frequently move throughout the store and stockroom and remain standing or walking for extended periods.
- Regularly reach, bend, kneel, and handle merchandise, supplies, and equipment.
- Lift and move merchandise and supplies weighing up to 50 pounds.
- Use ladders and stairs as needed to access merchandise and complete assigned tasks.
- Operate a point-of-sale system, computer, and other standard retail equipment.
Schedule & Availability Schedules may vary based on business needs and may include mornings, evenings, weekends, and holidays. FEATURE operates seven days a week, and team members are expected to maintain availability consistent with their assigned schedule and the needs of the store. Availability preferences will be considered when scheduling permits. Team members should communicate changes to their availability to management promptly. Requests will be reviewed based on store needs and applicable law. Part-Time Benefits
- Commission on eligible FEATURE merchandise, in accordance with the company’s commission policy.
- Employee discount on eligible FEATURE products, in accordance with company policy.
- 401(k) plan eligibility in accordance with plan terms.
- Paid sick time in accordance with applicable state and local laws.
Benefits and eligibility are subject to applicable plan documents, company policies, and law. Equal Employment Opportunity FEATURE is an equal opportunity employer. We provide equal employment opportunities to applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. Job Description Disclaimer This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Duties and responsibilities may change based on business needs. This job description does not create a contract of employment or guarantee employment for a specific period. Employment is at will, subject to applicable law and any written agreement governing employment.