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AC
GIS and Cartography Support Members, Midwest Regional Office
American Conservation Experience - EPIC
Bloomington, MN
- Up to $1,030 USD / week
…maps, maintaining geospatial databases, and collaborating with technical staff to support a wide range of spatial data needs and field…
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TG
HR Business Par
Trulite Glass and Aluminum Solutions
Fort Worth, TX · Houston, TX
- $85,000 to $95,000 USD / year
You are a transition manager, skillfully handling the HR implications of organizational changes to ensure smooth, seamless shifts.
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Copperas Cove Market - Perishables Rep - Part time
HEB
Copperas Cove, TX
- Part-time
…products Scans in items on Telxon for production Assists in technical areas as needed Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and…
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Midland 01 (Wadley Ave) Market - Perishables Rep - Part time
HEB
Midland, TX
- Part-time
…products Scans in items on Telxon for production Assists in technical areas as needed Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and…
Added 1 min ago
SO
Compliance Manager
State of Mississippi
Hinds County, MS
- $100,000 to $120,000 USD / year
Eligible employees have the opportunity to participate in the state’s health and prescription insurance program. Employees may select either single or family coverage with affordable…
Added 1 min ago
Talent Management Associate
IFF (CDFI)
Chicago, IL
This position is well suited for an individual interested in building a career in human resources who brings strong technical aptitude, curiosity, sound judgment, and a willingness to learn…
Added 1 min ago
XE
Lab Manager, Materials & Process Engineering
Xcimer Energy
Denver, CO
- $140,000 to $165,000 USD / year
…molten-salt research facilities. We are seeking an experienced Lab Manager to lead the design, build-out, commissioning, and operation of these shared lab…
Added 1 min ago
CO
Process Maintenance Worker
City of Ames
Ames, IA
- $26.21 to $33.78 USD / hour
…manually or using lift equipment; reads and interprets blueprints, technical manuals, construction drawings and SDS sheets; receives or generates a variety of printed materials including…
Added 2 mins ago
MC
Project Manager - Professional Engineer
Maricopa County
Phoenix, AZ
- $90,000 to $133,750 USD / year
Are you a skilled Project Manager with a passion for impactful infrastructure work? Join our team and lead innovative flood control projects that make a real difference in communities…
Added 2 mins ago
SH
Program/Project Coordinator
Stanford Health Care
PALO ALTO, CA
- $45.08 to $58.61 USD / hour
Advises manager as to the status of current activities and additional or expanded program requirements. Makes recommendations for solutions to problems identified.
Added 2 mins ago
Early Childhood Site Supervisor
Neighborhood House
Portland, OR
This role oversees all site-level program operations, integrating educational, health, nutrition, family engagement, and community partnership components to provide holistic, high-quality…
Added 3 mins ago
Director, US Cardiac Marketing
Intuitive
Remote, United States
Provide direct leadership to the US Cardiac marketing manager and plan for clinical marketing team expansion aligned to market growth.
Added 3 mins ago
Senior Analyst - Partnerships, Amex Offers
American Express
New York, NY · NY
…core responsibility will be troubleshooting operational and technical issues - identifying root causes, coordinating the right internal and external stakeholders, and driving issues through…
Added 3 mins ago
Stock Plan Manager
Monolithic Power Systems Inc.
San Jose, CA · Kirkland, WA
…growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate…
Added 4 mins ago
Manager Radiology
Ascension
Franklin, WI
High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Technical degree with 2 years of experience OR 7 years of applicable cumulative job specific…
Added 4 mins ago
Sr Technical Solutions Analyst - Merchandise Planning, Allocation and Supply Chain Operations
Vera Bradley Designs, Inc
Roanoke, IN · NY
Partner with the Product Manager and functional users to evaluate solution options and recommend approaches that balance business value, technical feasibility, supportability, security, and…
Added 4 mins ago
Manager, Sales Enablement & Integration
Relevant Industrial LLC
Houston, TX
The Manager, Sales Enablement & Integration builds the capability of the sales force and leads the commercial integration of acquired businesses - turning strategy, product knowledge, and…
Added 5 mins ago
Channel Account Manager, North Central (NorAm)
Keeper Security
Chicago, IL
Keeper is hiring a driven, Regional (North Central) Channel Account Manager to join the Keeper Channel Sales team. This is a 100% remote position available in select locations. Qualified…
Added 5 mins ago
Critical Infrastructure Security Analyst
INL Professional
Idaho Falls, ID
…with every other Friday off. You will report to the Senior Manager of…
Added 5 mins ago
FI
Digital Banking Product Manager
First Interstate Ban
Louisville, CO
- $107,910 to $178,090 USD / year
…for #TeamFirstInterstate.SUMMARYThe Digital Banking Product Manager is responsible for defining, delivering, and continuously optimizing banking products and digital capabilities that…
Added 6 mins ago
Associate Solutions Engineering Program Manager
Verkada
San Mateo, CA
We are looking for a driven Associate Solutions Engineering Program Manager to lead and mentor a team of Associate Solutions Engineers (ASEs) through their technical training journey. This…
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Territory Manager (DERM) (Houston North)
Bausch Health
Houston, TX
The Territory Manager is responsible for developing product adoption and executing a business/territory plan to drive sales performance for Dermatology products within an assigned…
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TL
Office Manager / Staff Officer 4
Tulk LLC
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- $106,000 to $136,000 USD / year
Manage, update, and revise visitor program Standard Operating Procedures, Operational Instructions, governance documents, and related processes.
Added 7 mins ago
OB
Radiologic Technologist
Ocean Beach Health
Ilwaco, WA
- $40.46 to $65.32 USD / hour
Employee Assistance Program (EAP) – because your well-being matters
Added 7 mins ago
OB
Laboratory & Diagnostic Services Manager
Ocean Beach Health
Ilwaco, WA
- $153,000 to $160,000 USD / year
The Ancillary Services Manager is responsible for directing the Laboratory and Radiology Department activities and technical staff and monitors the technical and operational status of the…

Fay Group

Sr Client Relations Manager

Remote, United States

$105,000 to $125,000 USD / year

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Job details

Pay: $105,000 to $125,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to the Client Relations Leadership Team, the Sr Client Relations Manager position is responsible for managing client relationships for a portfolio of investors with the objective to grow revenue through the retention of clients resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals.

This role develops, executes and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue.

This elevated role requires a strategic mindset, strong planning skills, ability to lead by influence, effective communication skills, and strong ownership mentality. Success requires the Sr Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights to the client’s portfolio performance, responses to issues, and ensure overall effective client performance management.

Qualifications Include:

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
10+ years' experience in client relationship management
5+ years' experience in mortgage servicing with knowledge of servicing processes and practices
Demonstrated experience servicing clients in a fast-paced, dynamic work environment
Previous experience leading projects and cross functional project teams
Strong customer service orientation
Strong knowledge of Microsoft Office (Excel, Word and Power Point)
Strong financial and technical aptitude
Strong verbal and written communication skills
Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally
Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions
Solid decision-making abilities coupled with sound judgement
Strong organizational skills; effective time management for self and team
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
Client focused with strong execution skills and results orientation
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to effectively manage self and others through change; high learning agility
Collaborative and consultative work style; high team-orientation
Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
Demonstrated ability to foster an environment of positive engagement and trust
Ability to establish credibility by recognizing/ supporting the company’s culture, values and priorities
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program

Compensation

The hiring range for this position is between $105,000.00 to $125,000.00 annually
This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

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More about this job

Skills

Cold calling
Communication skills
Performance management
Customer service
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Leadership
Interpersonal skills
Problem solving
Decision making
Organizational skills
Time management
Attention to detail
Regulatory compliance
Use questioning techniques

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