Jobs in the United States

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Added 1 min ago
CN
Child Development Center Director (Small)
Commander, Navy Installations Command
Bremerton, WA
- $40 to $45 USD / hour
Receives and ensures resolution of complaints related to personnel and takes disciplinary action as necessary.
Added 3 mins ago
VH
Medical Support Assistant
Veterans Health Administration
White River Junction, VT
- $36,735 to $59,978 USD / year
Added 3 mins ago
US
IT SPECIALIST (PLCYPLN)
United States Fleet Forces Command
Naval Shipyard, Portsmouth, VA
- $90,838 to $118,092 USD / year
You will serve as the key technical advisor for IT acquisition and financial manager. | You will advise managers on decisions relating to the resolution of unforeseen problems,…
Added 6 mins ago
FA
Supervisory Airway Transportation Systems Specialist
Federal Aviation Administration
Rochester, NY
- $112,562 to $174,506 USD / year
Serves as a Supervisory Airway Transportation Systems Specialist (SSC Manager) and is the front-line manager for the Rochester SSC (WCQ25-ROC).
Added 6 mins ago
FA
Supervisory Airway Transportation Systems Specialist
Federal Aviation Administration
Coraopolis, PA
- $115,570 to $179,169 USD / year
Serves as a Supervisory Airway Transportation Systems Specialist (SSC Manager) and is the front-line manager for the Pittsburgh NAV/COMM/ENV SSC (WCQ23-PIT).
Added 6 mins ago
VH
Medical Support Assistant - CITC
Veterans Health Administration
Minneapolis, MN
- $48,381 to $62,896 USD / year
Added 6 mins ago
VH
Inventory Management Specialist
Veterans Health Administration
Fredericksburg, VA
- $57,736 to $91,815 USD / year
This position serves as an Inventory Manager in the Commodity Management Division of the Logistics Service in the VA Health Care System responsible for the inventory and management of all…
Added 9 mins ago
CA
Program Manager
Customs and Border Protection
Euless, TX · Aliso Viejo, CA · Washington, DC · Indianapolis, IN
- $106,437 to $138,370 USD / year
Leading coordination with OFAM subject matter experts and applicable facility owners toward resolution of any lease related issues that arise for any leased space or maintenance and repair…
Added 14 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Wilkes Barre, PA
- $40,736 to $52,957 USD / year
Added 17 mins ago
NR
ADMINISTRATIVE JUDGE (LEGAL)
Nuclear Regulatory Commission
Rockville, MD
- $209,600 USD / year
…rules of evidence and witness examination, alternative dispute resolution techniques, and the use of computer and telecommunications technologies (e.g., electronic filing and database…
Added 20 mins ago
NP
Interdisciplinary - Project Manager
National Park Service
Three Rivers, CA
- $89,959 to $116,949 USD / year
You will serve as a Interdisciplinary - Project Manager with the Maintenance & Construction Division within Sequoia & Kings Canyon National Park.
Added 20 mins ago
UA
Equal Employment Manager
U.S. Army Corps of Engineers
Louisville, KY
- $89,508 to $116,362 USD / year
About the Position: Serves as Equal Employment Opportunity (EEO) program manager and principal advisor to the District Commander on the Equal Employment Opportunity Program including…
Added 23 mins ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Worcester, MA
- $59,314 to $77,110 USD / year
…complaints of employees, referring other to supervisor for resolution. Incumbent will conduct ongoing audits to ensure quality of work for accurate and timely scheduling of appointments.…
Added 25 mins ago
AF
LOGISTICS MANAGEMENT SPECIALIST
Air Force Civilian Career Training
Arlington, VA
- $169,279 to $197,200 USD / year
…the leadership perspective of an identified high potential manager/executive candidate; it is not a continuing position and assignment duration is NTE 36…
Added 28 mins ago
DE
Financial Management Specialist
Drug Enforcement Administration
Chantilly, VA
- $121,785 to $158,322 USD / year
This position(s) primary purpose is to serve as the principal financial management advisor to the Program Manager, Special Agent in Charge, and Assistant Special Agent in Charge on the…
Added 28 mins ago
UC
Supervisory Contract Specialist
U.S. Coast Guard
Alexandria, VA
- $143,913 to $187,093 USD / year
Added 28 mins ago
Sr Category Manager
Constellation Energy Generation, LLC.
Warrenville, IL · Baltimore, MD · Houston, TX · Kennett Square, PA
Maintain and own the position of primary contact for the resolution of systemic/recurring supplier/customer issues. Develop close working relationships with supplier and end customers.…
Added 31 mins ago
FS
Supervisory Information Technology Specialist (SYSANALYSIS)
Forest Service
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
…and/or Providing coaching, performance feedback, and conflict resolution support to subordinate supervisors and technical…
Added 31 mins ago
NG
Sign Language Interpreter
National Geospatial-Intelligence Agency
Springfield, VA · Saint Louis, MO
- $76,573 to $158,322 USD / year
…coordination with the Government Point of Contact (GPOC), Program Manager (PM), and Contracting Officer's Representative…
Added 43 mins ago
WPS Specialist
Keysight Technologies, Inc.
Santa Rosa, CA
The Workplace Solutions Specialist is an onsite partner to the Santa Rosa Integrating Manager, helping Workplace Solutions stay connected to the needs of the business and employees. You’ll…
Added 51 mins ago
MS
Engineer Aircraft Communications - Orlando FL
Military Spouse Jobs & VetJobs
United States
- $77,000 to $133,000 USD / year
…(CNS) systems across assigned fleet types. Reporting to the Manager, Aircraft Communications & Surveillance, this role is responsible for monitoring system performance, analyzing…
Added 51 mins ago
MS
Coordinator Security SOC BlueWatch - Long Island City, NY
Military Spouse Jobs & VetJobs
United States
- $58,000 to $86,000 USD / year
Work closely with the Manager System Operations Center to provide “real time” assessment and guidance with respect to inflight and ground security related incidents and access control…
Added 52 mins ago
District Manager, Foodservice Sales - Cape Cod
Performance Food Group
MA
Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution. Develop and educate sales staff on product knowledge,…
Added 53 mins ago
Transportation Supv, Night Shift
Performance Food Group
NC
Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution. Assists in scheduling as well as ensuring deliveries and…
Added 53 mins ago
Warehouse Manager-Nights
Performance Food Group
CA
We are seeking a highly organized and experienced Night Warehouse Manager to oversee outbound warehouse operations during the night shift. This role is responsible for the execution of…

Fay Group

Sr Client Relations Manager

Remote, United States

$105,000 to $125,000 USD / year

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Job details

Pay: $105,000 to $125,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to the Client Relations Leadership Team, the Sr Client Relations Manager position is responsible for managing client relationships for a portfolio of investors with the objective to grow revenue through the retention of clients resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals.

This role develops, executes and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue.

This elevated role requires a strategic mindset, strong planning skills, ability to lead by influence, effective communication skills, and strong ownership mentality. Success requires the Sr Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights to the client’s portfolio performance, responses to issues, and ensure overall effective client performance management.

Qualifications Include:

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
10+ years' experience in client relationship management
5+ years' experience in mortgage servicing with knowledge of servicing processes and practices
Demonstrated experience servicing clients in a fast-paced, dynamic work environment
Previous experience leading projects and cross functional project teams
Strong customer service orientation
Strong knowledge of Microsoft Office (Excel, Word and Power Point)
Strong financial and technical aptitude
Strong verbal and written communication skills
Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally
Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions
Solid decision-making abilities coupled with sound judgement
Strong organizational skills; effective time management for self and team
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
Client focused with strong execution skills and results orientation
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to effectively manage self and others through change; high learning agility
Collaborative and consultative work style; high team-orientation
Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
Demonstrated ability to foster an environment of positive engagement and trust
Ability to establish credibility by recognizing/ supporting the company’s culture, values and priorities
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program

Compensation

The hiring range for this position is between $105,000.00 to $125,000.00 annually
This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

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More about this job

Skills

Cold calling
Communication skills
Performance management
Customer service
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Leadership
Interpersonal skills
Problem solving
Decision making
Organizational skills
Time management
Attention to detail
Regulatory compliance
Use questioning techniques

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