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Commercial Manager Service Sales
Rolls-Royce
United States
End-to-end commercial responsibility in projects from the bidding phase to project execution (order-to-cash management) as well as related service set up; including active opportunity and…
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Protection and Controls - Substations - Electrical Engineer - Remote (U.S.)
AECOM
Houston, TX
- $110,000 to $160,000 USD / year
8+ Years of experience with 2+ years as a project lead.
Added 1 min ago
Manager Production Operations 3
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Coordinate with local leadership peers of Supply Chain Management, Engineering, Mission Assurance and Program Offices to ensure successful overall performance
Added 1 min ago
Sr. Principal Public Affairs & Advocacy Specialist
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…Specialist to join our Public Relations and Public Affairs team and lead enterprise-wide strategic communications planning aligned with the company’s legislative priorities. You will build…
Added 1 min ago
Sentinel Specialty Systems Engineering SSE Supplier Validation Section Manager 2 - 13064-2
Northrop Grumman
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This role ensures that supplier risks are systematically identified, assessed, mitigated, and monitored across the program lifecycle, and that those risks are integrated into the broader…
Added 1 min ago
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Northrop Grumman
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Manufacturing Engineering Director
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Excellent project management experience, able to follow a project through from start to finish and successfully delegate roles within a team.
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Philadelphia, PA
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Manufacturing Systems Engineering Manager 2 (20637 - 20634)
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Lead transition-to-production activities for developed manufacturing systems into program and functional manufacturing spaces (production and test).
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Fay Group

Sr Client Relations Manager

Remote, United States

$105,000 to $125,000 USD / year

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Job details

Pay: $105,000 to $125,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to the Client Relations Leadership Team, the Sr Client Relations Manager position is responsible for managing client relationships for a portfolio of investors with the objective to grow revenue through the retention of clients resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals.

This role develops, executes and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue.

This elevated role requires a strategic mindset, strong planning skills, ability to lead by influence, effective communication skills, and strong ownership mentality. Success requires the Sr Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights to the client’s portfolio performance, responses to issues, and ensure overall effective client performance management.

Qualifications Include:

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
10+ years' experience in client relationship management
5+ years' experience in mortgage servicing with knowledge of servicing processes and practices
Demonstrated experience servicing clients in a fast-paced, dynamic work environment
Previous experience leading projects and cross functional project teams
Strong customer service orientation
Strong knowledge of Microsoft Office (Excel, Word and Power Point)
Strong financial and technical aptitude
Strong verbal and written communication skills
Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally
Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions
Solid decision-making abilities coupled with sound judgement
Strong organizational skills; effective time management for self and team
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
Client focused with strong execution skills and results orientation
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to effectively manage self and others through change; high learning agility
Collaborative and consultative work style; high team-orientation
Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
Demonstrated ability to foster an environment of positive engagement and trust
Ability to establish credibility by recognizing/ supporting the company’s culture, values and priorities
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program

Compensation

The hiring range for this position is between $105,000.00 to $125,000.00 annually
This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

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Skills

Cold calling
Communication skills
Performance management
Customer service
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Leadership
Interpersonal skills
Problem solving
Decision making
Organizational skills
Time management
Attention to detail
Regulatory compliance
Use questioning techniques

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