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Fastly

Director, Order-to-Cash Operations

Denver, CO, United States
New York City, NY, United States
San Francisco, CA, United States
NY, United States

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Job details

Experience: 4+ years of experience leading teams, including managing managers or senior individual contributors, and building diverse and inclusive teams
Posting language: English
Posted: Nov 4, 2026

Original job description

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: 11/4/2026

Anticipated Posting Close Date*: 12/21/26

*Job posting may close early due to the volume of applicants.

Director, Order-to-Cash Operations

Every deal we sign has to become an accurate order, an accurate invoice and accurate revenue, and this role makes that happen. As Director, Order-to-Cash Operations, you will lead Order Management, Billing and Revenue Operations at a growing, publicly traded SaaS company, reporting to the VP, Revenue Accounting. You will manage a Senior Manager, Billing and an Order Management Manager, hire and build a Revenue Operations Manager, and work closely with Deal Strategy, Finance and Sales Operations. You will also represent Order-to-Cash in Fastly’s company-wide Lead-to-Cash transformation and support Revenue Accounting on ASC 606 matters. This is a hands-on leadership role where you will see the impact of your work on every deal we close.

What You'll Do:

Lead the Order Management, Billing and Revenue Operations teams, including hiring and developing a new Revenue Operations Manager
Own the order-to-invoice process, from Deal Desk approval and Closed-Won through accurate, timely invoicing, with clear service levels for order and invoice accuracy, turnaround time and backlog
Define and own the source of truth for revenue data and metrics, and drive data governance for audit-ready compliance
Partner with Business Systems and IT to keep Salesforce, CPQ, billing and ERP processes scalable and less manual
Represent Order-to-Cash in Fastly’s company-wide Lead-to-Cash transformation, including process design and adoption
Support Revenue Accounting on ASC 606 matters and deliver reporting and variance analysis to Finance and executive leadership

What We're Looking For:

10+ years of experience in Order Management, Billing, Revenue Operations or Order-to-Cash at a B2B SaaS company
4+ years of experience leading teams, including managing managers or senior individual contributors, and building diverse and inclusive teams
Hands-on understanding of Salesforce, CPQ, billing and ERP platforms, and how contract and order data moves between them
Working knowledge of ASC 606 and how contract terms affect billing and revenue recognition
Strong analytical and communication skills, with the ability to partner across Finance, Accounting, Sales Operations, Deal Desk, Legal and IT and explain complex process and data issues to executive leaders
Bachelor’s degree in accounting, finance or a related field

We’ll be super impressed if you have experience in any of these:

CPA designation
Experience leading a Lead-to-Cash, order-to-cash or similar process and systems transformation
Experience with SOX controls and supporting external audits in a public company or late-stage environment
Experience reviewing complex, non-standard contracts and identifying the terms that affect revenue recognition, billing and order setup
Regular, hands-on use of AI tools such as Claude, ChatGPT and Gemini to improve operational workflows, with sound judgment on when AI output needs review

Work Hours:

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

San Francisco, California
Denver, CO
New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $176,140.00 to $234,864.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

AI Statement

To ensure a fair and equitable interview process for everyone, the use of AI technologies - including real-time transcription tools, automated scripts, AI copilots, or external assistants - is strictly prohibited during the interview process unless explicitly authorized by the company in advance. Unauthorized use of AI tools may result in disqualification. Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

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More about this job

Skills

GitHub
Sales
Regulatory compliance
Salesforce
ERP
Design process
Reporting
Communication skills
CPA
Hybrid model

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