Jobs in the United States

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Added 3 mins ago
ProMade New Product Development Technician
Encore Medical LP
TX
Support the part number identification process by coordinating with Product Development, Manufacturing Engineering, Packaging Engineering, Quality, Regulatory Affairs, Supply Chain, and…
Added 5 mins ago
Network Development Engineer II , ALG Software and Network Integration and Test
Amazon
NORTHRIDGE, CA
…and terrestrial applications. ALG collaborates closely with Project LEO to leverage the constellation of advance satellites to provide seamless and efficient communication capabilities to…
Added 34 mins ago
Aerospace PPE Requirements Lead Systems Engineer
HX5, LLC
US-OH-Brook Park, OH
HX5 is currently seeking a senior-level systems engineer to join our team in Brook Park, Ohio in support of the GEARS contract at NASA Glenn Research Center.
Added 34 mins ago
Lunar Module Descent Engine Controller (LMDE)
HX5, LLC
US-TX-Houston, TX
Lunar Module Descent Engine Controller (LMDE), Project Manager
Added 40 mins ago
Telecommunications Engineer, Fiber
SpaceX
College Station, TX
As a Telecommunications Engineer at SpaceX, you will work in a complex environment designing and supporting a variety of critical infrastructure. The IT Network Infrastructure Engineering…
Added 45 mins ago
SA
Engineer I, Software - Perception - New Grad - 6135
Shield AI
Washington, DC
- $77,200 to $211,200 USD / year
As an entry-level engineer, you will develop and validate well-defined perception features, tools, or tests alongside experienced engineers. This full-time role builds on coursework or…
Added 51 mins ago
Quality Engineer
Cannon Industries
Rochester, NY
In this position, the Quality Engineer works as a direct liaison between Manufacturing, Engineering and Quality to ensure the shop floor is effective in producing quality product for our…
Added 51 mins ago
Manufacturing and Production Engineer
Cannon Industries
Rochester, NY
Manage engineering and project management effort for the company. This includes scheduling and completing engineering tasks on time and within budget. Administer Engineering document…
Added 1 hour ago
Electrical and Automation Design Engineer
Harrison Consulting Solutions
Milwaukee, WI
Automation Design Engineer to their Milwaukee suburb team!
Added 1 hour ago
MS
DevOps Engineer
M9 Solutions LLC
Colorado Springs, CO
- $200,000 to $215,000 USD / year
M9 Solutions is seeking a DevOps Engineer to work on-site in support of a government contract for a client located in Chantilly, VA or Colorado Springs, CO. An active TS/SCI clearance is…
Added 1 hour ago
BIM Engineer
Cache Valley Electric
Salt Lake City, UT
Create/maintain detailed 3D models utilizing Revit for electrical construction projects with project leadership.
Added 1 hour ago
Electrical Engineer
Cache Valley Electric
Salt Lake City, UT
…and providing technical support throughout the construction process. The ideal candidate has a strong foundation in electrical engineering principles, understands applicable electrical…
Added 1 hour ago
Project Engineer
Cache Valley Electric
Roy, UT
We are seeking a motivated Project Engineer to support the planning, coordination, and execution of electrical construction projects. This individual will work closely with Project…
Added 1 hour ago
Project Engineer
Hendrickson
MEDINA, NY
Added 1 hour ago
Outside Sales Representative Sales Outside Sales
BFS Group LLC
CICERO, NY
…RESPONSIBILITIES * Represents the company during the sales process by collecting data on customer needs and design specifications, and acting as a liaison between inside technical/design…
Added 1 hour ago
Lead New Product Development Engineer
Eaton Corporation
Olean, NY
This role is a key contributor to cross functional project teams that push concepts through a formal project process. It is expected that you will have the ability to lead and execute small…
Added 1 hour ago
Sr. Data Engineer
Synergy Sports Technology LLC
NEW YORK, NY
Sr. Data Engineer for Sportradar US LLC. Design, build, and implement generalized large-scale, sophisticated data pipelines using Nifi for downstream analytics and data science for our…
Added 1 hour ago
Electrical and Automation Design Engineer
Harrison Consulting Solutions
Houston, TX
Automation Design Engineer to their Houston team!
Added 1 hour ago
Electrical and Automation Design Engineer
Harrison Consulting Solutions
Austin, TX
Automation Design Engineer to their Austin team!
Added 2 hours ago
UO
Senior QA Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Guides, oversees, and makes recommendations to anomaly review boards throughout the project anomaly resolution process.
Added 2 hours ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
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Purchasing- Engineering Support Specialist II
Kansas City National Security Campus
Overland Park, KS
Added 3 hours ago
TC
Traveling MEP Superintendent - MSG - Sports
Turner Construction
Denver, CO
- $140,000 to $195,000 USD / year
Leading project inspections, startup, commissioning, turnover and training process, and punchlist required for acceptance and handover of all the systems.
Added 3 hours ago
TC
Traveling Scheduling Engineer - MSG - Pharmaceutical
Turner Construction
Denver, CO
- $120,000 to $217,000 USD / year
Collaborate with project team (e.g., Engineer and Superintendent) to confirm Contract Item List (CIL), develop Required On Job (ROJ) dates for schedule, and review Procurement Schedule to…
Added 3 hours ago
DR
Cloud Software Engineer II
Development Resource Group, Inc.
Fridley, MN
- $55 to $70 USD / hour
As a Full Stack Cloud Software Engineer II, you will be working with motivated, diverse, and knowledgeable development teams to deliver world-class Medical Device products. You will be…

FANUC America

Technical Robot Phone Support

Rochester Hills, MI, United States
Auburn Hills, MI, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Who You Are

Phone Technical Specialist responsible for FANUC robot technical support and troubleshooting.

The Robot Phone Technical Specialist will be responsible for providing FANUC America Corporations’ customers (internal and external) and Field Service Engineers with advanced telephone based, high level debug and repair of FANUC robotics controllers, mechanical, and related system equipment. They will support o application specific robot controller software as well as support FANUC PC products. Daily responsibilities include creating and distributing Service Request (SR) tickets, Robotics on-site service quotes, and Robotics spare parts quotes to customers and communicate with FANUC America Sales, Engineering, and Project executing departments.

How It's Done

Ability to discuss, diagnosis, and resolve problems as reported by the customer or service engineer
Answer technical support phone calls, e-mails, and chats
Properly log case reports via Oracle Service Requests, identify the problem and follow up with a thoroughly researched solution
Elevate advanced technical questions using ZOHO ticket system to engage the appropriate Regional Office Engineer, Segment Engineer, R&D Engineer, or systems expert and follow up with customer as needed
Training /mentoring to other Customer Service Technical Support personnel
Respond to customer e-mail technical support questions by creating SR’s
Create spare part quotations per customer request and part number searches as required
Create and send quotes for on-site Service as required
Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers
Create Quick Reference and Common SR Solution attachments for customer distribution
Identify and implement business process improvements within the Technical Support group
Maintain and achieve group measures for customer satisfaction, call answer rate, and e-mail handling time
Maintain a high level of availability to answer customer phone calls

What You Need

Associate degree in technical or engineering field or equivalent relevant experience

• Minimum of five years of experience in a customer service or customer-facing role

• Minimum five years FANUC Integration/Installation/Service experience preferred

Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair experience
Extensive experience with FANUC products and peripheral equipment or related tenure at other robotic manufacturers
Computer programming (Roboguide) or related PLC or Robotic programming experience
Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
Ability to resolve advanced technical problems on all FANUC controller platforms
Ability to coordinate multiple activities and job assignments simultaneously while adjusting priorities

What Would Be Even Better

Bachelor’s degree in electrical, software, mechanical, or manufacturing engineering; advanced experience may be considered in lieu of formal education
Minimum of 5+ years of progressive experience in customer‑facing engineering, technical service, or application support roles
Minimum of 5+ years of advanced FANUC integration, installation, service, and system‑level troubleshooting experience
Expert‑level proficiency in mechanical, electrical, pneumatic, and robotic system troubleshooting, including ownership of complex diagnostics, root‑cause analysis, and resolution

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration - and we’re excited to invite talented individuals like you to explore what’s possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans.

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