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Assistant Store Manager
Community Choice Financial Family of Brands
Austell, GA
- $16 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
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General Manager
Community Choice Financial Family of Brands
Payson, AZ
- $24 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
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Assistant Store Manager
Community Choice Financial Family of Brands
Kentwood, MI
- $16 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
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Customer Service Representative
Community Choice Financial Family of Brands
Kentwood, MI
- $15 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
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Representante de atención al cliente bilingüe
Community Choice Financial Family of Brands
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- $18.25 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
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General Manager
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- $19.25 USD / hour
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Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
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Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
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- $19.7 USD / hour
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FANUC America

Customer Service Representative

Rochester Hills, MI, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Who You Are As a Customer Service Representative, you would serve as a key point of contact for customers seeking after-market spare and replacement parts for FANUC robots. Your work would help ensure customers receive the information, support, and products they need to keep their operations running efficiently while delivering a positive customer experience throughout the ordering process.

In this role, you would support customers by identifying parts requirements, providing pricing and delivery information, processing orders, managing returns and warranty claims, and assisting with software registrations and troubleshooting. You would collaborate closely with teams across Finance, Purchasing, Inventory Planning, Logistics, Sales, Technical Support, Training, and Service to ensure customer expectations are met.

Successful candidates will be customer-focused, highly organized, and comfortable managing multiple priorities in a fast-paced environment. Strong communication skills, attention to detail, and a positive approach to problem-solving are essential. If you enjoy helping customers, working collaboratively, and contributing to an exceptional service experience, we encourage you to apply.

How It’s Done

Manage daily customer orders, including identifying customer needs, validating part requirements, confirming availability, and processing orders.
Provide customers with pricing, quotations, delivery information, order confirmations, and order status updates.
Follow up on orders, delivery validation, invoicing activities, credits, returns, and warranty claims.
Process PC and server simulation software orders, registrations, and troubleshooting requests.
Gather technical information and utilize parts manuals to help customers identify the correct replacement parts.
Create and process Return Authorizations (RAs) in accordance with company procedures.
Collaborate with Finance, Purchasing, Inventory Planning, Logistics, Sales, Technical Support, Training, and Service teams to ensure customer satisfaction.
Maintain current knowledge of FANUC product lines and related support resources.
Provide telephone, email, and chat support for customer inquiries.
Utilize technical manuals, product knowledge, and support tools to effectively resolve customer issues.

What You Need

High School Diploma or GED.
Minimum one year of customer service or technical work experience.
Strong customer service skills with a professional, courteous, and helpful demeanor.
Ability to effectively manage difficult or potentially frustrating customer situations.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent interpersonal, written, verbal, listening, and technical communication skills.
Proficiency with Windows, Oracle, Microsoft Word, PowerPoint, Excel, and web-based applications.
Ability to work varying schedules, overtime as needed, and effectively perform in a fast-paced call center environment.

What Would Be Even Better

Associate Degree in Business or a related field, or equivalent relevant experience.
Prior exposure to FANUC equipment.
Experience providing customer service over the phone with strong caller management skills.
Ability to follow established call structures while supporting call center performance requirements.
Ability to read and interpret technical manuals and engineering drawings.

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration - and we’re excited to invite talented individuals like you to explore what’s possible with us.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans.

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More about this job

Skills

Customer service
Customer experience
Troubleshooting
Procurement
Logistics
Sales
Technical support
Communication skills
Attention to detail
Problem solving
Part requirements
Gather technical information
Product knowledge
Organizational skills
Microsoft Windows
Oracle
Microsoft Word
Microsoft PowerPoint
Microsoft Excel

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