Cloud Infrastructure - Technology Support - Associate

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will contribute to the design and support of IT infrastructure and application platforms, helping to ensure performance, reliability, and operational excellence. You will work under the guidance of more experienced team members while developing foundational skills in technology operations and engineering.

THE IMPACT YOU WILL MAKE

The Cloud Infrastructure - Technology Support Services – Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop routine solutions for application design and IT infrastructure components under supervision.
• Understand and monitor the end-to-end performance of fundamental IT platforms.
• Draft and maintain policies, guidelines, and standard operating procedures.
• Gather and report on performance and capacity metrics for technology solutions.

THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or equivalent experience.
• Internship or practical experience in network administration or IT support.
• Familiarity with basic network concepts and exposure to network monitoring or management tools.
• Experience with platforms such as SolarWinds, Splunk, Extrahop, AppResponse.
• Understanding of IT service management frameworks (e.g., ITIL) and tools such as ServiceNow and JIRA.
• Exposure to Agile methodologies including Sprint Planning, Feature and Story Management.

Skills

• Strong analytical and problem-solving abilities with attention to detail.
• Effective verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to document processes and contribute to a collaborative team environment.
• Demonstrated initiative and a growth mindset with eagerness to learn new tools and technologies.
• Strong organizational skills with the ability to manage time effectively and prioritize tasks in a fast-paced environment.

Qualifications

Active Directory (AD), Active Directory (AD), Amazon Web Services (AWS), Artificial Intelligence (AI), Atlassian JIRA, Authentication Management, Backup and Recovery (Software), Business Insight Skills, Business Process Management Skills, Calendar and Scheduling Tools, Cleaning and Transforming Data, Cloud Technology, Collaborating Cross-Functionally, Communicating in Technical Writing, Communicating Technical Information, Communication, Configuration Management (CM), Conflict Resolution, Coordination, Customer and Market Insights, Customer Relationship Management (CRM), CyberArk, Cybersecurity Analysis, Data Analysis, Data Analysis Interpretation {+ 60 more}

Education:

Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

77000to 95000