Branch Manager - 520

Job DescriptionExcellence in customer service is at the heart of our success. Just like our customers, ouremployees, are the heart and soul of what we do. At FAMSA LOANS, we become like familybecause trust is the biggest part of our relationship. We operate 50+ consumer loan offices aroundthe state of Texas. We are a fast-paced and results-driven organization that rewards employees fortheir dedication and hard work.As a Branch Manager, job duties include maintaining a well-run and profitable office, controldelinquent accounts, approve or deny customer applications, interacting in a positive and effectivemanner with the public, obtaining confidential information for loan applications and answer anycustomer questions, meeting quotas, managing staff. Additional responsibilities may include, but arenot limited to:Responsibilities:? Provide friendly excellent customer service to our customers in person and over the phone? Take loan application and processes for approval/denial? Receive and post payments? Maintain and balance cash drawer daily? Maintain daily delinquency reports? Service past due accounts with dignity and respect to our customers and build solutions? Make daily bank deposits? Call approved and unmade application to close the loan? Maintain compliance with policies and procedures? Network within the community to find and attract new customers? Maintain an organized, clean, and professional work environment? Work closely with other team members and managers to obtain branch goals? Oversees the job duties of branch staff members? Other duties as assigned by divisional leadership

Requirements

• 1-year customer service experience from any industry
• Basic computer skills and be able to operate a calculator
• Must have a valid driver’s license with a reliable vehicle and valid proof of insurance
• Ability to work Monday – Friday and occasional Saturdays 8:30am – 1:00pm, additional hours may be required (No Sundays)
• Ability to speak English and Spanish preferred
• Stable work history
• Valid driver’s license, acceptable driving record and reliable transportation