Title: Program Coordinator (Children’s Centers) Salary: $29.00 per hour Status: Non-Exempt, Full-Time, 35 hours per week Schedule: Monday – Friday, 9am-5pm Supervisor: Director of Community Initiatives
Function: The Children’s Center Program Coordinator is responsible for the oversight of the Dutchess, Ulster and Orange County Children’s Centers in Family Court. The Children’s Center Program Coordinator ensures that all services are in compliance with local, state and federal regulations and best practices. The Coordinator works alongside the Director of Community Initiatives to maintain high quality standards in service to Orange, Ulster, and Dutchess County families while meeting target outcomes, goals, and objectives. The Coordinator manages program activities, supervises staff, provides professional leadership and direction, and monitors program initiatives to increase the capacity of the agency to fulfill its mission. Key functions of this role include program adherence to the agency’s human resources and fiscal policies; recruiting, interviewing, and recommending candidates for direct reports; assist in budget management in partnership with the Director; provide training and professional development for team members; lead program staff meetings; recruit members for and lead the Advisory Committee meetings for all three Centers. The Coordinator should enthusiastically support, practice, and communicate the agency’s mission and statement of values.
Qualifications:
- Candidate must have a bachelor’s degree in the field of early childcare / childhood education, social work, human services, or related field with coursework in child development.
- At least three years of experience of working with children.
- At least one year of supervisory experience.
- Knowledge of state and federal laws, regulations, and best practices related to childcare and child welfare.
- Possession of a reliable vehicle and valid NYS driver’s license is a must.
- An associate’s degree with 5 years of related experience may be considered if the candidate does not have a Bachelors degree.
- Commitment to cultural responsiveness and trauma-informed practices
Position Responsibilities:
Supervisory Responsibilities:
- Provides direct supervision to the Lead Teachers of:
- Orange County Children’s Center
- Ulster County Children’s Center
- Dutchess County Children's Center
- Indirectly oversees the Assistant Teachers, Substitutes and Interns/Volunteers of all Centers
Key Responsibilities for each Children’s Center location:
- Provide Leadership to the Ulster, Orange and Dutchess County Children’s Center teams, including hiring and onboarding of staff, setting performance expectations, and conducting performance reviews.
- Develop and implement program goals, policies, and procedures that align with agency, departmental, and contractual objectives.
- Provide education to staff regarding Agency and Courthouse policy and ensure staff are in adherence.
- Ensure all services are in compliance with state and federal laws, regulations, and best practices, and that the team is providing services that are in the best interests of the children and families served.
- Provide childcare coverage as needed when there is Lead Teacher or Assistant Teacher absence in the Ulster, Orange and Dutchess County Children’s Centers, and assist Lead Teachers in coordinating coverage.
- Collaborate with community partners to provide a comprehensive array of resources to families and children utilizing any of the Centers, such as ensuring brochures and flyers of local services are up to date.
- Create monthly newsletters for the Centers to distribute to families that provide local resources and educational awareness.
- Ensure all Centers are offering caregivers client satisfaction surveys. Review, analyze, and utilize the data for quality improvement initiatives. Report out on survey data, as needed.
- Maintain accurate and up-to-date records and ensure that all documentation for self and staff are completed within a timely manner and are in compliance with state and federal laws, regulations, and best practices.
- Assist the Director in administering required records, reports, and data management for programs and ensure that all certifications, reimbursement, and funding requirements are fulfilled in a timely and accurate manner.
- Work with the Director to facilitate program development and new initiatives including grant writing related to assigned programs and agency initiatives.
- Assist in budget management in partnership with the Director and fiscal department. Participate actively in monthly budget meetings including being prepared to discuss program expenses and upcoming needs.
- Support the professional development of program staff and ensure that staff are appropriately trained to meet the agency requirements and funder expectations as well as ensure staff have the resources they need to be serve families.
- Meet with the Director on a regular basis to provide updates on the status of programs; to identify problems in staffing, services, funding, and community; to propose and implement solutions; and to recommend policy and program initiatives for implementation.
- Maintain quality assurance procedures, monitoring, reviewing internal documents and client case notes as well as evaluate the quality of services and programs through surveys and outcomes.
- Coordinator is expected to work in each of the three Children’s Centers a minimum of 1 day per week to facilitate staff training, ensure program quality and compliance with Center procedures, and build relationships with Courthouse partners. The Coordinator will have additional time in the Centers as needed, including but not limited to when the Coordinator is needed to provide childcare in the absence of a Lead or Assistant Teacher.
- Other duties as assigned.
Community/Partner Liaison:
- As a representative of the Agency, share our values, knowledge, and skills with other organizations, community groups, regulatory bodies, and key stakeholders. Maintain good relationships with stakeholders and partners to advocate for children and families and those working in the field of human services.
- Organize, facilitate, prepare statistics for, and draft minutes of Advisory Committee meetings for each Center in order to share information and gather feedback related to service delivery and contractual obligation.
- Participate in program outreach to the community, provide presentations and share information on programs to the public and partners.
Skills & Abilities:
- Skillset in working with children: Creativity, Behavioral Management, Patience, Empathy, Enthusiasm, Adaptability
- Strong leadership, supervision, and management skills.
- A demonstrated ability to build and maintain positive relationships with all levels of program and administrative staff.
- Excellent written and verbal communication, including interpersonal, group facilitation, and presentation skills.
- Computer literacy.
- Strong organizational skills.
- Self-starting and team oriented.
- Ability to develop a working understanding of budgets for each Center.
- Capable of holding self and staff accountable to deliverables.
- Time management and organizational skills.
- Innovative thinker and solution-oriented.
- Sound judgement and problem-solving skills.
- Ability to work well in a fast-paced, high-stress environment while maintaining a sense of compassion, empathy, and commitment.
We value flexibility and support in our work environment and offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Benefits:
- Medical, dental, and vision coverage.
- 403(b) retirement plan with employer match up to 5%.
- Generous paid vacation, holiday, sick and personal time (2 weeks’ vacation to start, 13 paid holidays per year, 12 sick days per year and 4 personal days per year). Time is accrued based on hour worked.
- Employee assistance program (EAP).
- Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
- Group term life and long-term disability insurance.
- Supplemental life insurance & accidental death and dismemberment coverage (AD&D), supplemental insurance through Aflac.
- Pet insurance.
Our Mission:
To support people, strengthen families, and nurture safer, healthier communities.
Our Values:
Compassion – Extending empathy and understanding to others. Integrity – Being honest and dependable. Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge. Diversity – Promoting a vision of community comprised of wide-ranging assets. Respect – Treating all individuals with dignity and without judgement. Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives. Justice – Promoting social and economic equity and fairness. Quality – Aspiring for excellence in every aspect of our work.
#INDCP Work Environment: Majority of time will be spent at the Children’s Center at the Dutchess County Family Court, working with children and families who are under stress and dealing with difficult situations, and occasionally on program sites, in the community, and travel to offsite meetings and events.
Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.
Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.
Must be authorized to work in the United States without work sponsorship.
