Program Supervisor - Clinic

Program Supervisor

Job Summary The Program Supervisor is responsible for the daily oversight, coordination, and supervision of assigned case management and family strengthening programs within the Behavioral Health Clinic. Responsibilities include administrative supervision and coaching of case managers, direct case management services, implementation of evidence-based curricula, lesson planning and preparation, program documentation, quality assurance, staff training, and compliance with agency, affiliate, contract, and funder requirements. The Program Supervisor provides services in clients' homes and community settings as needed, facilitates program groups and meetings, and supports the delivery of effective, family-centered services. This position works collaboratively with the Director of Behavioral Health, Clinical Operations Manager, program staff, and community partners to promote program quality, staff accountability, and successful client outcomes.

Essential Duties

• Provide direct case management services, including client intake, needs assessments, coordination of concrete services, and ongoing care planning for individuals, families, and groups.
• Implement home-based, evidence-based parenting and family strengthening curricula in accordance with program requirements and established service delivery models.
• Manage assigned caseloads, including information and referrals, client advocacy, service coordination, and linkage to appropriate community resources.
• Participate in community outreach, presentations, workshops, and parent education activities as necessary to support individual case goals and program objectives.
• Develop and implement Individual Service Plans and other required case planning activities based on client and family needs.
• Participate in and present information during case reviews, case consultations, case disposition meetings, and staff meetings.
• Assist with program start-up activities and ongoing statistical reporting, documentation, and recordkeeping requirements.
• Provide direct services throughout Riverside County and other assigned service areas, including home visits and community-based services as needed.
• Compile program statistics, prepare required reports, and support communication and coordination with funding and contracting agencies.
• Maintain punctual and regular attendance in accordance with agency expectations.
• Participate in the development and maintenance of program systems that promote quality assurance, continuous quality improvement, and compliance with program requirements.
• Provide administrative supervision of assigned case managers and other staff, including regular one-on-one supervision, coaching, performance monitoring, and support.
• Oversee assigned program activities, including tracking referrals and case assignments, monitoring service units and productivity, and conducting chart reviews and documentation monitoring.
• Serve as a liaison with First 5 Riverside and other assigned funding or contracting agencies, including participation in required contract meetings and program communications.
• Review new referrals regularly and ensure assigned staff contact clients within established program and contractual timeframes.
• Prepare and submit monthly, quarterly, and other required program reports as assigned.
• Monitor and maintain program waitlists, updates, and scheduling activities as required by assigned programs.
• Provide training and guidance to staff regarding program requirements, operational procedures, evidence-based curricula, documentation standards, and service delivery expectations.
• Screen, train, and orient new case managers, including instruction on assessment procedures, required case management documentation, community resources, referrals, and home visiting safety practices in accordance with FSA policies.
• Assign cases and provide ongoing supervision and consultation regarding assigned cases, ensuring required program documentation is completed within established timeframes and guidelines.
• Supervise assigned case managers and other FSA staff as designated by clinic leadership.
• Provide supervision, guidance, and coordination for assigned students and interns as applicable.
• Maintain a direct service caseload and spend a minimum of 25% of work time providing direct case management services to clients and families.
• Coordinate ongoing case manager training and professional development in collaboration with clinic leadership, including program-specific requirements, service delivery expectations, and staff competency development.
• Represent FSA and assigned programs at agency events, community meetings, and other program-related activities as assigned.
• Perform other duties and responsibilities as assigned by the Director of Behavioral Health or designated supervisor.
• Maintain punctual and regular attendance, demonstrating dependability and adherence to assigned work schedules

Minimum Qualifications

• Bachelor’s degree in social work, Psychology, Human Services, Behavioral Health, or a related field required.
• Three (3) years of case management or community-based social services experience preferred.
• One (1) year of supervisory or lead case management experience preferred.
• Experience providing home-based services, parent education, and evidence-based family strengthening programs preferred.
• Knowledge of case management, family assessments, individualized service planning, and community resources.
• Experience supervising, coaching, and training case managers or other direct service staff.
• Familiarity with affiliate model requirements, contract compliance, program documentation, and quality assurance.
• Proficiency in Microsoft Office Suite, electronic health records, program databases, and tracking systems.
• Strong leadership, organizational, interpersonal, and written and verbal communication skills.
• Ability to manage competing responsibilities, meet deadlines, and work effectively with families and multidisciplinary teams.
• Bilingual English/Spanish preferred.

Licenses & Certifications

• Valid California Driver's License.
• Proof of automobile insurance and acceptable DMV driving record.
• Ability to meet agency background clearance and employment requirements.
• Completion and maintenance of required affiliate and program-specific training or certifications.

Physical & Mental Demands

• Ability to travel throughout assigned service areas and conduct visits in client homes and community settings.
• Ability to safely operate agency vehicles in accordance with agency policies.
• Ability to work at a computer for extended periods and maintain accurate documentation.
• Ability to manage multiple assignments, competing deadlines, and changing program priorities.
• Ability to maintain composure, sound judgment, and professionalism in challenging situations.
• Ability to facilitate individual and group activities and communicate effectively with staff, clients, and families.
• Ability to bend, stoop, and lift or carry up to 30 pounds, with or without reasonable accommodation, when essential to assigned duties.
• Ability to maintain confidentiality, professional boundaries, and positive working relationships.

FSA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.