Archived listing. The details below describe a past opening.
Description Title: Laboratory Services Supervisor I Location: FCN Laboratory Services City: Bellingham, WA Position: Full-time, 32 hours/week, flexible shift, hours vary, Lab hours are 8:00am - 10:00pm, non-exempt (hourly) Compensation: The full wage scale is $25.75 - $35.45 per hour. We also offer a $3.00 per hour shift differential for eligible evening and weekend hours. Placement within the wage range is determined by the candidate’s relevant experience. Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.
Health Benefits:
- Three Medical plan options
- Two Dental plans, including orthodontia for children and adults
- Employer-paid Vision coverage for employee and family
- Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
- Flexible Spending Account (FSA), Healthcare and Dependent Care
- Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
- Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
- Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
- Voluntary Accident and Hospital insurance plans with annual wellness benefits
*Eligibility for these benefits depends on your full-time or part-time status.
Time Off & Wellness:
- Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
- PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
- Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
- PSL accrues at 1 hour per 40 hours worked
- EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
Retirement:
- 401(k) plan with employer match, both Traditional and Roth options available
- 401(k) Profit Sharing Plan
- Free financial planning guidance to support your retirement goals
*Eligibility for these programs is based on your years of service and required hours.
Additional Benefits:
- Eligibility for FCN applicable bonuses
- Annual uniform allowance for clinical staff
- Reimbursement of renewal fees for required licensure for clinical staff
Job Summary Under direction of the Laboratory Services Manager, this position is responsible for the operations and management of the laboratory staff with the goal of providing the best quality patient care in accordance with Family Care Network policies and procedures. Supports the Laboratory Services Manager by providing leadership and oversight of the day to day lab operations, including but not limited to, coordinating training, assisting with staffing, and coordinating and directing lab staff work. Essential Job Functions
- Ensure laboratory staff is operationally supported to provide ongoing patient-friendly care.
- Maintain courteous and effective interactions with colleagues, staff, and patients.
- Demonstrate a commitment toward meeting and exceeding needs of internal and external customers.
- Handle patient complaints via phone or in person with support of the Laboratory Services Manager.
- Research and investigate laboratory-related problems and follow through with solutions.
- Work with clinic staff & practice managers on issues related to laboratory services.
- Identify areas to implement changes that improve patient care and make lab processes more efficient.
- Assist with successful recruitment and selection, orientation and training, performance evaluation and disciplinary action for all aspects of lab personnel.
- Support on-going staff development through mentoring, cross training, and participation in education opportunities to improve or enhance job skills.
- Regularly reviews and evaluates work of the lab staff to provide performance and behavior feedback.
- Participate in departmental and/or interdepartmental quality improvement activities.
- Provide coaching and disciplinary action in collaboration with Laboratory Services Manager.
- Oversee the scheduling operations of the laboratory department, including management of the schedule & on-call availability, reviewing of timesheets, and approval/denial of time off requests.
- Liaison with vendors for the department, as appropriate
- Write, maintain, and communicate up-to-date policies and procedures.
- Organize documentation consistent with accreditation requirements and generate department reports.
- Work alternates shifts when necessary.
- Implement new processes and changes effectively in the laboratory as required.
- Keep apprised of standards and changes in the industry and recommend changes as necessary.
- Maintain adequate and safe environment to ensure compliance with state and federal regulations.
- Ensure that all medical and office equipment are in appropriate working order.
- Oversee janitorial and maintenance of lab space in coordination with Practice Manager.
- Ensure timely submission of packing slips by lab staff to Finance.
- Regularly attend clinical lead and lab billing meetings.
- Create and maintain culture of good lab stewardship, such as promoting cost awareness of supplies.
- Regularly communicates pertinent information to management and staff.
- Willingly accept projects and work assignments as assigned by manager.
- Work collaboratively with other FCN departments to strategize projects & facilitate process change.
- Perform delegated functions using established procedures, policies, guidelines, and standards per FCN standards and Washington State Dept. of Health scope of practice guidelines.
- Perform the clinical skill set of her/his role (MA-P/MLT/MT/MLS/etc) per FCN standards and act as a mentor, preceptor or trainer as needed for staff to achieve competency.
- Ensure staff understand and adhere to appropriate processes as defined by applicable laws and FCN.
- Ensure timely renewal of State licensure or certification, including acquiring and tracking required continuing education units (CEUs).
Knowledge, Skills & Abilities
- Utilize clinical knowledge and critical thinking skills in delivering safe and effective patient care per FCN standards within scope of license / certificate.
- Knowledge of regulatory requirements, policies, standards, procedures, tools and protocols applicable to laboratory services operations.
- Excellent computer skills including Microsoft Windows OS, health information systems and EMR.
- Perform the physical/functional responsibilities of the position.
- Ability to concentrate for long periods, utilize good judgement, work accurately under pressure and handle stress to meet deadlines.
- Solve problems issues and concerns in a professional manner.
- Strong customer service both in person and via telephone.
- Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, physicians and all levels of personnel, and other individuals and groups.
- Accurately perform detailed work, (i.e plan, multi-task, organize and prioritize).
- Ability to work independently and meet deadlines as assigned.
- Discern and maintain confidentiality in compliance with applicable laws (i.e. HIPAA).
- Ability to work as part of a team, model a positive work ethic and customer friendly relations.
- Solid knowledge of laboratory operations and functions.
About FCN: As an independent, locally owned, physician-run network of family medicine doctors, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea.
Requirements
Education & Experience:
- Previous experience will include at least 4-6 years of clinical laboratory experience with demonstrated technical expertise in the division for which the individual is responsible.
- Maintain MA-P/BLS/MLS/MLT as required.
- Bachelor’s degree preferred.
- Lead or supervisory experience preferred.
Physical Requirements:
While performing the duties of this job, the employee is occasionally required to: climb stairs; balance, stoop, kneel, crouch. Employee is regularly required to: stand; walk and sit for long periods of time; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must be able to lift and/or move up to 30 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, the ability to adjust, focus, and discern colors.
Immunization Requirements:
Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.
Family Care Network is a Drug-Free, Equal Opportunity Employer