Concessions & Bar Manager

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Summary of Position: The Café &Bar Manager is responsible for leading all team members in the efficient and profitable operation of the Café and Bar. Our Small Café and Bar operation is usually slow and there are only few Bar functions occasionally. He/she is responsible for managing the day-to-day café operations, maintaining high standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and employees.

Duties: include, but may not be limited to the following:

Supervision of the Café  Give efforts in profitability of the café by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.  Coordinate purchasing Café/Bar supplies as needed (like takeaway cups, coffee, milk and other ingredients)  Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.  Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures.  Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.  Maintains a clean café, following visual presentation plans and standards.  Add new menu items based on seasonality and customers’ preferences  Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.  Nurture friendly relationships with customers to increase loyalty and boost our reputation  Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents.  Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.  Ensuring stock is received and secured in cellars on delivery.  Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product.  Display stock levels should be monitored throughout shifts and replenished as required. Record any wastage

Supervision of the bar  Ensure all venues open on time and that they are ready for business.  Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue.  Ensure staff meet the standards of the bars, addressing and correcting bad practice where need be.  Ensure all venues close on time by maintaining professional manner with guests, end of day jobs completed to a high standard, staff are signed off promptly, all back and front of house areas checked and secured and that venues are in excellent order for the next day’s service.  To clean and maintain all equipment and notify management of any issues.  Assist in cash handling procedures as required.  Feedback on your shift to the managers and supervisor taking over. Health & Safety  Ensure high standards of health and safety are maintained at all times  Complete required cleaning tasks in accordance with the Bars daily and weekly tasks sheet, ensuring the work has been completed to a high standard.  Ensure the storage areas are kept in a clean, tidy and safe condition.  Ensure any faults or problems with equipment and the venue are reported.  Work in a way that minimizes risks to the health and safety and security of self and others.  Ensure all cleaning products and any other substance that could cause a health risk is used. Other duties  Greet guests; take beverage orders from outlet service staff or directly from guests.  Mix drinks, cocktails, and other bar beverages as ordered and in compliance with company standards.  Check identification of guests to verify age requirements for purchase of alcohol.  Handle an assigned house bank and follow all cash handling procedures.  Collect payment for drinks served and balance cash receipts.  Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests.

General Service:

 Pro-active in solving customer problems and satisfying customers in various situations.  Advise staff on the best ways to resolve issues with clients and deliver excellent customer service  Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.  Consistently monitors, coaches and encourages team members to meet the Company’s service standards.

Training & Development:

 Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.  Demonstrates the ability to lead, effectively communicate, Resort Policies, and Standard Operating Procedures.  Ensures each team member has received proper training to perform.  Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.  Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

Qualifications:

 Basic computer skills; familiar with software programs such as Microsoft Word, Excel, Outlook and Point of Sales.  Must be able to work overtime, including weekends, evenings, holidays and special events as needed.  Well-organized, detail-oriented and able to multi-task.  Must have effective problem solving/decision making abilities.  This position will require frequent standing and use of hands and arms.  Must be able to lift up to 30lbs and frequently bend and twist from the waist.  Knowledge of liquor and wine /Knowledge of mixed drinks (Bartender).