Network Analyst and Student Intern Coordinator

Job Summary:

Under the direction of the Director of Networking, the Network Analyst and Student Intern Coordinator implements, maintains, assists in planning and troubleshoots network/telecommunications equipment. The incumbent may also be called upon to install, maintain and support software utilities and applications associated with the main Cisco networking systems and the telecommunications (voice/video/data) environment on an as needed basis as determined by the Director of Networking. This position is expected to assist in maintaining 7 day by 24-hour up time for all critical network segments.

Required Qualifications:

PRINCIPAL DUTIES : Network Analyst 80% of Resource

• Installs, maintains and troubleshoots mostly Cisco Local Area Network ( LAN ) hardware and Wireless Access Points, primarily layer 2 switches. Also includes physical fiber/copper troubleshooting, patching and running. Some OSI layer 3 work and higher as the individual’s skill set permits. Maintains detailed documentation concerning layouts and connections.
• Installs, maintains and troubleshoots LAN software, including operating systems, applications, utilities and management software.
• Designs and conducts tests for monitoring and evaluating the continuing performance of all network equipment, including utilization, loading and response. Provides management reports showing the status of the environment.
• Maintains a working knowledge of continuing developments in the field of Networking. Must make design and hardware recommendations to the Director of Networking.
• On call 24 hours per day, 7 days per week. Required to work on weekends and holidays when scheduled.
• Monitors and responses to end user tickets through the Ticket Management system.
• Performs other work related duties as requested.

PRINCIPAL DUTIES : Student Intern Coordinator: 20% of Resource

• Assists with on-boarding training of each new wave of student Interns.
• Works side-by-side with students on designated day to observe their work.
• Meets with Interns 1:1 on a weekly basis to discuss training, skills learned, tickets processed, questions and ongoing improvements.
• Works with Students on developing Knowledge Items and working with Auto Pilot call configurations.
• Acts as primary mentor for Students working with faculty to ensure accreditation of program; recommend grades to faculty.
• Serves as primary contact in the recruitment of Student Interns, including posting waves on Handshake and interviewing candidates.
• Acts as liaison between Service Desk and Computer Science Department in management of Internship program.
• Actively recruits new students to the program through promotions, presentations, etc.
• Additional Service Desk hours must be approved by Director of Networking.

MINIMUM QUALIFICATIONS :

• Minimum of BS in Computer Science required plus two years of experience in Networking Technology.
• Ability to demonstrate a strong working knowledge of Cisco IOS . Most importantly, around layer 2 configuration, ASIC based QOS , 802.1q, etherchannel, and spanning tree. Strong knowledge of IP subnetting, routing and VLAN’s.
• Demonstrated aptitude in network management with experience in LAN , WAN , Wireless and VOIP technologies.
• Thorough working knowledge of TCP /IP.
• Past experience using network troubleshooting/certification devices such as a packet sniffer, OTDR , CATx certification tool or a wireless spectrum analyzer.
• Ability to perform skilled work in the installation, maintenance and troubleshooting of networking/telecommunications equipment.
• Effective organizational skills to meet schedules and timelines.
• Ability to self-educate. Our environment is fast paced. Learning on your own rapidly and having the ability to produce are essential to success in this position.
• Ability to communicate well orally and in writing.
• Ability to communicate and interact with all levels of university personnel and students.
• Ability to lift and carry equipment and supplies.
• Valid driver’s license and accessibility to a car 24 hours per day, 7 days per week to accomplish support on any campus.
• Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check and produce a Social Security Card.

Status: Full-Time

Campus: Metropolitan Campus, Teaneck, NJ