Server

GENERAL JOB DESCRIPTION

Serve meals to patrons in dining establishment to ensure a world-class customer experience. This position requires an ABC card.

DUTIES AND RESPONSIBILITIES

• Greet customers warmly upon entrance, verify reservation details if applicable, and guide them to their tables, ensuring they are comfortable. Write order on check or memorize it.
• Hand out clean menus, inform guests of daily specials, and explain the layout of the menu (appetizers, entrees, desserts, beverages).
• Take food and beverage orders precisely, using the POS system, order slips, or memory, while noting special requests, dietary restrictions, and allergies.
• Transmit orders quickly and clearly to kitchen and bar staff, flagging any allergens or timing needs (e.g., “allergy to nuts,” “starter before main”).
• Pick up correct, well presented plates and drinks from the kitchen/bar and serve them to the right guests, confirming item accuracy before leaving the table.
• Check on tables at appropriate intervals to ensure meals are enjoyed, refill drinks, clear completed courses, and respond to additional requests (extra napkins, condiments).
• Address complaints or problems (cold food, wrong order) calmly and efficiently, offering solutions or involving management when necessary.
• Generate itemized bills that include meal costs, taxes, and any service charges; split checks accurately per guest requests.
• Ladle soup, toss salads, portion pies and desserts, brew coffee, and perform other services as determined by establishment's size and practices.
• Clear and reset counters or tables at conclusion of each course.

QUALIFICATIONS

• Restaurant experience as Server, Busser or Host/Hostess a plus.
• Customer service experience.
• Multi-line phone experience

KEY COMPETENCIES

• Customer Service Excellence.
• Clear verbal communication.
• Active listening skills and ability to articulate information both verbally and in writing.
• Multitasking & Time Management.
• Adaptability & composure under pressure.

PHYSICAL REQUIREMENTS

• Extended standing and walking: Ability to stand and walk swiftly for the entire shift (often 6–10 hours) without fatigue affecting performance.
• Lifting and carrying: Capacity to lift, carry, and balance at least 35 pounds (full food/drink trays, bus tubs, cases of beverages) repeatedly throughout a shift.
• Bending, stooping, and reaching: Frequent bending to obtain items near the floor, stooping to clear tables, and reaching overhead or at/below shoulder level to rest shelves or serve guests.
• Arm and hand steadiness: Ability to hold arms and hands steady while carrying loaded trays, pouring drinks, or writing orders, and to keep hands in one position for extended periods.
• Agility and coordination: Quick, agile movement through crowded dining rooms and tight kitchen spaces; coordination of multiple limbs while moving.

SAFETY:

• Follow all FGCC safety programs, safety guidelines, policies and procedures. Wear, use and enforce all FGCC personal protection equipment (PPE) as needed on specific jobs and tasks.
• Be aware of chemical safety and be familiar with all pertinent Safety Data Sheets (SDS) of chemicals which are used in the workplace.
• Follow all FGCC safety rules including all local, state and federal regulations as they pertain to work at FGCC.