Jobs in the United States

25+ jobs

Added 1 min ago
Traveling Maintenance Supervisor - Charlotte, NC
NHE, Inc.
Charlotte, NC
Collaborates with Director of Maintenance, Vice Presidents of business units, and Area Management Team to ensure appropriate levels of customer service and satisfaction are maintained…
Added 1 min ago
Traveling Maintenance Supervisor - Charleston, SC
NHE, Inc.
North Charleston, SC
Collaborates with Director of Maintenance, Vice Presidents of business units, and Area Management Team to ensure appropriate levels of customer service and satisfaction are maintained…
Added 1 min ago
Traveling Maintenance Supervisor - Columbia, SC
NHE, Inc.
Columbia, SC
Collaborates with Director of Maintenance, Vice Presidents of business units, and Area Management Team to ensure appropriate levels of customer service and satisfaction are maintained…
Added 2 mins ago
Community Manager-Modera Trinity
Mill Creek Residential
Dallas, TX
The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and…
Added 3 mins ago
ME
Senior People & Culture Operations Partner
Milhouse Engineering and Construction, Inc.
Atlanta, GA
- $86,000 to $105,000 USD / year
…Culture Operations Partner acts as an advisor for assigned business areas, building strong relationships with leaders and team members while understanding business needs and translating…
Added 4 mins ago
Kitchen Manager, DashMart
DoorDash USA
St. Louis, MO
You’ll combine hands-on culinary leadership with operational excellence - managing staffing, scheduling, and kitchen performance while ensuring food safety, order accuracy, and team…
Added 7 mins ago
Information System Security Officer (ISSO)
CACI
Annapolis Junction, MD · MD · Jessup
In this role, you will collaborate with the Information Systems Security Manager (ISSM) and technical teams to maintain the security posture of mission-critical information systems and…
Added 8 mins ago
Quality Manager
Amwins
2550 West Tyvola Road Suite 600 Charlotte, NC
Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts,…
Added 9 mins ago
WD
AI and Legal Operations Manager
WS Development
Chestnut Hill, MA
- $100,000 to $125,000 USD / year
WS Development is looking for an AI and Legal Operations Manager to strengthen and modernize the legal team’s operations by leading legal and cross-functional projects, managing the intake,…
Added 10 mins ago
Manager, Field Process & Systems
Okta
Bellevue, WA · Chicago, IL · San Francisco, CA
We are looking for a Manager, Field Process & Systems to serve as an operational problem-solver for our field organization. In this role, you will hold a deep, end-to-end understanding of…
Added 10 mins ago
AC
Accounting Manager
Aston Carter
Tualatin, OR
- $49.03 to $62.5 USD / hour
…apply.Qualifications:Bachelor's degree in accounting, finance, economics, business, or any other related field of study3+ years of experience in general ledger accountingMust have previous…
Added 10 mins ago
AC
ADE - OR
Aston Carter
Medford, OR
- $26 to $27 USD / hour
…opportunity to help launch and grow a new hub delivery partner program by recruiting local small businesses across targeted towns in Oregon. You will spend most of your time in the field…
Added 10 mins ago
AC
ADE - WA
Aston Carter
Bremerton, WA
- $32 USD / hour
…Seattle market. In this field-based role, you'll connect with business owners, introduce the opportunity, qualify prospective partners, and guide them through the onboarding process.…
Added 10 mins ago
AC
Field And Marketing Specialist
Aston Carter
Bremerton, WA
- $32 USD / hour
…Seattle market. In this field-based role, you'll connect with business owners, introduce the opportunity, qualify prospective partners, and guide them through the onboarding process.…
Added 10 mins ago
AC
ADE - WA
Aston Carter
Seattle, WA
- $32 USD / hour
…Seattle market. In this field-based role, you'll connect with business owners, introduce the opportunity, qualify prospective partners, and guide them through the onboarding process.…
Added 10 mins ago
AC
ADE - OR
Aston Carter
Medford, OR
- $26 to $27 USD / hour
…opportunity to help launch and grow a new hub delivery partner program by recruiting local small businesses across targeted towns in Oregon. You will spend most of your time in the field…
Added 11 mins ago
Assistant Service Manager, Seattle
Lucid Motors
Seattle, WA
…industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of…
Added 11 mins ago
Security Manager Senior, Identity & Access Management Operations
PNC
Farmers Branch, TX · Birmingham, AL · Lakewood, CO · Strongsville, OH · Phoenix, AZ · Pittsburgh, PA
…opportunity to contribute to the company’s success. As a Security Manager Senior within PNC's Technology organization, you will be based in Dallas, TX; Denver, CO; Phoenix, AZ; Birmingham,…
Added 11 mins ago
SO
Innovation Project Manager
State of Iowa
Des Moines, IA
- $30.57 to $47.42 USD / hour
As the Innovation Project Manager, you will manage assigned Innovation programs and help businesses, entrepreneurs and other stakeholders navigate program opportunities. You'll coordinate…
Added 13 mins ago
DI
Executive Chef
DIG INN Restaurant Teams
Philadelphia, PA
- $80,000 to $85,000 USD / year
As a Chef Operator, you will build a team that is driven by culinary excellence, and lead them to new skills in our scratch-based kitchen. You are a dynamic leader who loves to train,…
Added 13 mins ago
DI
Chef Operator
DIG INN Restaurant Teams
Philadelphia, PA
- $80,000 to $85,000 USD / year
As a Chef Operator, you will build a team that is driven by culinary excellence, and lead them to new skills in our scratch-based kitchen. You are a dynamic leader who loves to train,…
Added 13 mins ago
DI
Chef Operator
DIG INN Restaurant Teams
Boston, MA
- $80,000 to $85,000 USD / year
As a Chef Operator, you will build a team that is driven by culinary excellence, and lead them to new skills in our scratch-based kitchen. You are a dynamic leader who loves to train,…
Added 13 mins ago
DI
Chef de Cuisine New York
DIG INN Restaurant Teams
NY · 10025, NY
- $70,000 to $75,000 USD / year
…extremely efficient individual with a passion for executing food excellence and hospitality, you run a strong kitchen by showcasing advanced business and culinary acumen. You own and take…
Added 13 mins ago
DI
Chef De Cuisine
DIG INN Restaurant Teams
Philadelphia, PA
- $70,000 to $75,000 USD / year
…extremely efficient individual with a passion for executing food excellence and hospitality, you run a strong kitchen by showcasing advanced business and culinary acumen. You own and take…
Added 13 mins ago
CH
Pharmacy Technician
CVS Health
Pageland, SC
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

Identity & Access Specialist

United States

Union role Base Pay Range: $65,000 - $85,000 We’re committed to offering competitive and flexible compensation to attract top talent.

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Job details

Pay: Union role Base Pay Range: $65,000 - $85,000 We’re committed to offering competitive and flexible compensation to attract top talent.
Experience: 2+ years of relevant customer service experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About the Team:

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. We encourage anyone that wants to join us in our mission to apply.

About the Role:

You will be on the Identity & Access team based in our New Jersey office reporting to the Senior Manager, Identity & Access.

You Will

Provide high-level telephone and email support on Dow Jones suite of products and services.
Professionally respond to inquiries from clients and internal teams.
Resolve customer issues while consistently providing superior levels of service.
Ensure all relevant procedures are followed from beginning to resolution.
Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge.
Make independent decisions to resolve customer issues with strong problem solving skills.
Collaborate with other Dow Jones departments to ensure escalated issues are handled timely and correctly.
Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.
Investigate and resolve SSO login failures, error messages, and misconfigurations.
Work with internal teams and external vendors to resolve SSO-related issues.
Assist users with account linking, access permissions, and authentication failures.
Document troubleshooting steps, common errors, and resolutions.
Quickly assimilate and apply new information relating to web technologies and information services.
Provide technical assistance, guidance, and customer service to our global customers and sales organization.

You Have

2+ years of relevant customer service experience.
Excellent verbal and written communication skills.
Ability to follow documented troubleshooting steps and accurately log interactions into the Salesforce.
Knowledge of IP networking and protocol including HTTP, XML to troubleshoot network and web browser connectivity issues.
Strong technical proficiency.
Strong problem-solving skills and attention to detail.
Ability to explain technical issues to non-technical users.
Ability to assimilate complex product knowledge and identify appropriate solutions.
Ability to effectively adapt to a changing work environment and structure.
High degree of professionalism. Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments.
Minimum 3 years of Technical Support experience in a call center environment (preferred).
Experience supporting web and mobile applications along with a thorough understanding of troubleshooting browser related issues (preferred).
Bachelor’s degree or related work experience (desired).
Experience working with XML and HTTP protocols (desired).

Our Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Education Benefits
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:

Dow Jones - Customer Service

Job Category:

IT, Telecom & Internet

Union Status:

Union role Base Pay Range: $65,000 - $85,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

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