Jobs in the United States

25+ jobs

Added 2 mins ago
Patient Navigator
SB Clinical Practice Management
LAKE GROVE, NY
Graduate of an accredited Medical Office Administration program.
Added 2 mins ago
Patient Navigator
SB Clinical Practice Management
LAKE GROVE, NY
Graduate of an accredited Medical Office Administration program.
Added 2 mins ago
Patient Navigator
SB Clinical Practice Management
LAKE GROVE, NY
Graduate of an accredited Medical Office Administration program.
Added 2 mins ago
Patient Navigator
SB Clinical Practice Management
LAKE GROVE, NY
Graduate of an accredited Medical Office Administration program.
Added 3 mins ago
AH
Community Liaison
Altus Hospice
Alice, TX
- $66,000 to $83,000 USD / year
As our Community Liaison (Hospice Marketer / Sales Representative), you’ll be the face of Altus Hospice, championing our mission and promoting our specialized services throughout the…
Added 3 mins ago
AO
Community Liaison
Alpha Omega Hospice
Fort Worth, TX
- $66,000 to $83,000 USD / year
As our Community Liaison (Hospice Marketer / Sales Representative), you’ll be the face of Alpha Omega Hospice, championing our mission and promoting our specialized services throughout the…
Added 3 mins ago
Human Resources Supervisor - 2nd Shift
American Woodmark
Monticello, KY
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability…
Added 3 mins ago
Mill Manager
American Woodmark
Lincolnton, NC
…essential functions assigned. The requirements listed below are representative of the knowledge, skill and ability…
Added 3 mins ago
Mechanical Robotics Engineer
American Woodmark
Lincolnton, NC
…essential functions assigned. The requirements listed below are representative of the knowledge, skill, and ability…
Added 3 mins ago
Production Manager
American Woodmark
Eastanollee, GA
…essential functions assigned. The requirements listed below are representative of the knowledge, skill and ability…
Added 3 mins ago
Production Manager, Finishing
American Woodmark
Moorefield, WV
…essential functions assigned. The requirements listed below are representative of the knowledge, skill and ability…
Added 3 mins ago
Human Resources Supervisor
American Woodmark
Moorefield, WV
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability…
Added 3 mins ago
Structural Trades II
Colorado State University
Fort Collins, CO
Education and Experience: A combination of related education, formalized apprenticeship program, and/or relevant experience in an occupation related to the work assigned equal to four (4)…
Added 3 mins ago
Engineer I - CC
Raleigh, NC
Bachelor's degree from an EAC/ABET accredited Engineering Program OR an approved evaluation of non-ABET credentials by NCEES OR graduation from a Master's or Doctoral Program in Engineering…
Added 4 mins ago
Sr Manager, Group Real Estate Management Engineering
Fresenius Kabi USA, LLC
Lake Zurich, IL · IL
The Senior Manager, Group Real Estate Management (GREM) Engineering – U.S. serves as the senior U.S.-based representative for GREM Engineering, providing owner-side engineering leadership,…
Added 4 mins ago
Supervisor, SNP Care Coordination | Bilingual Spanish Preferred
E2E Alignment Healthcare USA, LLC
Remote, United States
…SNP, works with the SNP Manager to assure compliance with CM program requirements as outlined in the Model of Care. This includes the monitoring of activities to support the timeliness of…
Added 4 mins ago
Advanced Practice Clinician, CAW
E2E Alignment Healthcare USA, LLC
Remote, United States
The Advanced Practice Clinician in the Care Anywhere (CAW) program is designed to provide care and support to our Alignment Healthcare patients by providing an additional level of medical…
Added 4 mins ago
Arborist
Dickinson College
United States
…moisture stress, etc. Administers the Integrated Pest Management Program. Maintains pesticide application log. Attends pesticide update meetings to maintain PA applicator's…
Added 11 mins ago
Vault Cashier, Cage Grave Shift
Churchill Downs Incorporated
Oxford, ME
Handles Reward’s Club services, including, but not limited to, enrolling new guests into the program, updating guest’s accounts, assisting with PIN changes, assisting guests with questions…
Added 12 mins ago
Team Member
Circle K
Mobile, AL
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 12 mins ago
Developer Support Executive
FACTIVA INC
Remote, United States
…that use Dow Jones API’s and Services. As a Developer Support Representative, you’ll represent Dow Jones as you manage and resolve complex technical issues from customers who build…
Added 13 mins ago
Patient Financial Clearance Representative
Mosaic Health System
Saint Joseph, MO
If the patient is unable to pay their estimated out of pocket the Patient Financial Clearance representative will evaluate the patient’s ability to qualify for Mosaic’s loan financing…
Added 14 mins ago
GR
Admissions Counselor - Indiana
Groups Recover Together, Inc.
Remote, United States
- $25 USD / hour
Conduct intake assessments to evaluate individuals’ appropriateness for our program.
Added 15 mins ago
Client Service Representative
CSC
Logan, UT
We are currently hiring a Client Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services…
Added 16 mins ago
Patient Care Technician - Cardiovascular Medical Surgical Care Unit - Days
Endeavor Health Clinical Operations
United States
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform…

Developer Support Executive

Remote, United States

Union / A clear and likely internal candidate Base Pay Range: $84,344 - $95,000 We’re committed to offering competitive and flexible compensation to attract top talent.

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Job details

Pay: Union / A clear and likely internal candidate Base Pay Range: $84,344 - $95,000 We’re committed to offering competitive and flexible compensation to attract top talent.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description:

About the Team:

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Investor’s Business Daily, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. We encourage anyone that wants to join us in our mission to apply.

About the Role:

The Developer Support Executive will provide support to Dow Jones customers as they build applications that use Dow Jones API’s and Services. As a Developer Support Representative, you’ll represent Dow Jones as you manage and resolve complex technical issues from customers who build applications with our APIs or services. You’ll serve as an advocate for developers using the Dow Jones platform by ensuring the accuracy of our technical documentation, developing and testing the platform, creating relevant sample code, and managing the content on the Dow Jones Support site. Hours of Support*: Working Hours based in US West Coast Time: 4:30 PM - 12:30 AM PT. *Hours subject to change. You will report to the Supervisor of Developer Support.

You will:

Provide Phone and Email support for developers who are implementing one or more of Dow Jones API’s or products.
Certify Customer applications to ensure they adhere to Dow Jones Technical and Branding Guidelines.
Provide support for Dow Jones Integration and Destination products.
Handle 3rd Level support for unresolved Technical Support issues.
Escalating issues to other departments when appropriate
Getting status’ on outsourced issues and keeping the technical staff informed
Assist with mentoring, and coaching technical staff.
Recognize and report problem trends.
Review and communicate system enhancement needs, leading the solution implementation.
Be responsible for helping with coverage for other regions or for any “on call” or weekend duties.
Conduct Kick off meetings with customers to design workflows that adhere to Certification rules for the Dow Jones Platform.
Communicate best practices on using Dow Jones API's and Services.
Work with customers to troubleshoot and resolve technical issues.
Write code samples, tutorials, and technical articles for the developer support portal.
Developing internal tools/applications as directed by management.

Key Relationships:

Work with technical staff and other departments within customer service to resolve customer problems
Work closely with the various system development groups, Global operations, and Product Testing
Work as a team member in the Development Support Group Team
Interact with customer service to resolve production issues
Interact with Technology group members to support each other
Contact customers System/Network/Developer contacts as necessary to troubleshoot or resolve customer related issues
Assist the sales force in resolving technical issues
Keep management informed of all severity one problems

You Have:

Understanding of Web services (SOAP, REST, WSDL, XML, JSON).
Experience developing or supporting sites using API and SDK integrations.
Networking or communication protocol knowledge.
High level understanding of how to troubleshoot network connectivity issues related to a customer’s network infrastructure.
Knowledge of networking or communication protocol including HTTPS, SFTP, and other common protocols.
Ability to assimilate complex product knowledge and identify appropriate solutions.
Ability to effectively adapt to a changing work environment and structure.
Excellent verbal and written communication skills with ability to explain complex products and technical issues in a level appropriate to the audience.
High degree of professionalism. Sets performance; assumes responsibility and accountability for successfully completing assignments.
Customer Focus required. Ability to make customers (internal & external) and their needs a primary focus of one’s actions; develop and sustain productive customer relationships.
Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM. (Past experience with salesforce.com is a plus).
Coding skills in a programming language such as C#, Java, Perl, Ruby, Python (preferred).
Minimum of 3 years in a Technical Support or Developer role working with Web applications (preferred).
Experience working with XML and Relational Databases (desired).
Experience supporting web and mobile applications along with a thorough understanding of troubleshooting browser related issues (desired).

Our Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Education Benefits
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:

Dow Jones - Customer Service

Job Category:

IT, Telecom & Internet

Union Status:

Union / A clear and likely internal candidate Base Pay Range: $84,344 - $95,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

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More about this job

Skills

Customer service
Factiva
Regulatory compliance
Documentation
Technical support
Coaching
Troubleshoot
Work as a team
Contact customers
Sales
Communication skills
Product knowledge
Customer relations
Troubleshooting
C#
Oracle Java
Perl
Ruby
Python

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