Human Resources Specialist II

Founded in 1969 and headquartered in Nashville, Tennessee, First Acceptance Insurance Company (FAIC) is a leading provider of personal auto insurance and protection products, specializing in accessible and affordable coverage for non-standard drivers.

Guided by our FAIC Forward culture - rooted in Flexibility, Appreciation, Integrity, and Collaboration - we offer an inclusive, supportive workplace that empowers professional growth. We provide competitive compensation, comprehensive health benefits, retirement matching, flexible time off, and a mission-driven environment dedicated to serving our communities.

Job Summary

The Human Resources Specialist II oversees day-to-day Human Resources operations across multiple functional areas, including employee lifecycle administration, Human Resources systems, benefits support, leave administration, compliance, and payroll. This role combines the technical and administrative expertise of a Human Resources Specialist with exposure to the broader Human Resources knowledge of a Generalist.

The position serves as a resource for employees and managers, ensuring Human Resources processes are completed accurately, consistently, and in accordance with company policies and applicable employment laws. The successful candidate will demonstrate strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities while maintaining confidentiality.

Responsibilities

Human Resources Operations

• Coordinate onboarding and offboarding activities, ensuring required documentation, system updates, and communications are completed in a timely manner.
• Maintain accurate and complete employee records in the UKG system.
• Respond to employee and manager inquiries regarding Human Resources policies, procedures, and employment-related matters.
• Prepare employment verification letters, personnel documentation, and other HR-related communications.
• Identify opportunities to improve Human Resources processes, documentation, and operational efficiency.

HRIS and Data Management

• Maintain employee data and process transactions within the HRIS, ensuring accuracy and data integrity.
• Generate routine Human Resources reports and assist with data analysis to support departmental needs.
• Maintain Human Resources documentation, electronic personnel files, and records in accordance with retention requirements.
• Support the accurate maintenance of organizational structures, reporting relationships, job information, and employee status data.

Benefits and Leave Administration

• Support benefits administration activities, including new-hire enrollment, qualifying life event changes, and annual open enrollment.
• Partner with the benefits team to resolve employee questions and ensure timely processing of benefit-related transactions.
• Support the administration and tracking of employee leave requests, including coordination of required documentation and communication with employees and managers.
• Support accurate records of benefit and leave-related transactions while protecting confidential employee information.

Leadership and Support

• Provide guidance on established policies and escalate complex employee relations matters to Human Resources leadership.
• Assist with employee communications, policy acknowledgments, and Human Resources initiatives.
• Coordinate employee engagement initiatives, recognition programs, and other Human Resources projects.
• Maintain confidentiality and exercise sound judgment when handling sensitive employee information.

Compliance and Human Resources Administration

• Assist with maintaining compliance with applicable federal, state, and local employment laws and company policies.
• Maintain required employment documentation and support personnel file audits.
• Assist with employment eligibility verification and related onboarding requirements.
• Support required reporting, audits, and compliance initiatives as assigned.
• Monitor assigned deadlines and follow up with employees and managers to ensure timely completion of required documentation and processes.
• Assist with policy updates, procedure documentation, and Human Resources communications.
• Maintain appropriate records and documentation to support Human Resources audits and regulatory requirements.

Additional Responsibilities

• Participate in cross-functional Human Resources projects and departmental initiatives.
• Develop and maintain process documentation, standard operating procedures, and employee resources.
• Identify recurring issues and recommend improvements to Human Resources processes and service delivery.
• Work with providers and service vendors as needed.
• Perform other related duties as assigned.

Job Requirements

Education and Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent relevant experience may be considered.
• Three to five years of experience working in a Human Resources operational environment required.
• Experience supporting multiple Human Resources functional areas, such as benefits, leave administration, new hire orientation, lifecycle administration, and first-tier employee relations matters.
• Experience working with the UKG HRIS system. Special consideration if you have previous experience in Workday, Dayforce, or other robust system.
• Working knowledge of employment practices, Human Resources policies, and applicable employment laws.
• Experience in an insurance environment is helpful.
• Hybrid work schedule – 3 days in and 2 remote.

Knowledge, Skills, and Abilities

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet established deadlines.
• Strong written and verbal communication skills. Be comfortable in front of a crowd or one-on-one.
• Be approachable, welcoming, accessible, and comfortable building relationships with employees at all levels of the organization.
• Excellent customer service and interpersonal skills.
• Willingness to learn and be teachable
• Ability to handle confidential and sensitive information with discretion.
• Sound judgment and the ability to recognize when an issue requires escalation.
• Strong problem-solving skills and a solution-oriented approach. Have a strong process-improvement mindset.
• Strong proficiency with Microsoft Office applications and Human Resources systems.
• Ability to work independently while collaborating effectively with Human Resources colleagues, employees, and managers.

Salary Range: $60,000/year-$70,000/year

Physical Demands:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to perform manual tasks, including hand and finger use and control operations. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms, and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Often, the employee will communicate and interact with others while working.

To perform this job successfully, an individual must satisfactorily perform each essential duty. The listed requirements represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.