Experience Coordinator

Description About F&P Group F&P Group is a family-owned, faith-driven company based in McAllen, Texas. We operate more than 40 Dairy Queen, Schlotzsky’s, and Cinnabon restaurants across Texas, along with an in-house media agency. Our people come first, our community comes first, and hospitality is at the heart of everything we do.

About the role The Experience Coordinator owns the experience of our McAllen corporate office: how every person is greeted, how the space looks and feels, and how the small things that keep a workday moving actually get done. Front desk, phones, mail, supplies, the snack program, meeting setup, scanning and filing, and the office run. This role holds all of it. The title is Coordinator, not Receptionist, on purpose. A receptionist answers the door. An Experience Coordinator decides what people find when it opens: a clean lobby, fresh coffee before the meeting starts, a package already on the right desk, a name remembered on a second visit. This is the first place a neighbor, a partner, or a candidate touches F&P, and you will set that standard.

Requirements

What you will own

The front desk and first impression Greet every guest, team member, partner, and candidate warmly, by name whenever you can, and let the right person know they have arrived. Own the main phone line: answer, screen, and route calls, take accurate messages, and follow up so nothing gets lost at the front desk. Keep a visitor log and handle sign-in, badges, and building access. Know what is happening in the building each day: who is expected, which rooms are booked, and what is being delivered.

The office environment Keep the lobby, front desk, conference rooms, and shared spaces clean and presentation-ready throughout the day. Own the kitchen and break area: coffee stocked and brewed, counters clear, appliances wiped, and the refrigerator cleaned out on a set schedule. Handle daily light housekeeping and reset conference rooms after every meeting. Coordinate with our facilities and cleaning partners on anything bigger. Flag anything broken, burned out, low, or out of place before someone else has to report it.

The snack and beverage program Run the office snack and beverage program end to end: what we carry, how often it is restocked, and how it is presented. Track what people enjoy, rotate selections, and plan for dietary variety. Keep the program inside its monthly budget and track spend in a simple sheet.

Mail, packages, and deliveries Receive, sort, and distribute all incoming mail and packages the same day they arrive. Prepare and send outgoing mail and shipments, and track anything time-sensitive. Receive food and supply deliveries, verify them against the order, and report shortages or damage.

Records and administrative support Scan, name, and file documents into the correct digital folders following our filing standard. Support data entry, document prep, and light record-keeping for Business Operations, Finance, and HR. Manage conference room scheduling and keep office supplies stocked and within budget.

Meetings, errands, and team moments Set up meetings before they start: room ready, coffee and water out, food ordered, materials printed. Run local errands in your own vehicle, such as meal pickups, supply runs, and bank and post office drops. Mileage is reimbursed. Help celebrate team lunches, birthdays, anniversaries, and milestones so none pass unnoticed. Pitch in on special projects and events across departments.

What you bring 1 to 3 years of experience in a front desk, reception, office coordinator, administrative, or hospitality role. Bilingual in English and Spanish. Our neighbors, partners, and team members speak both, and this desk answers in whichever one the person in front of you is speaking. Comfort with everyday tools, including Google Workspace, Microsoft Office, and Sheets or Excel for tracking spend and inventory. Discretion. You will see confidential mail, documents, and conversations, and you keep them that way. Follow-through. Mail, packages, and scans do not sit overnight, and you speak up early when something will be late. A valid driver’s license, personal auto insurance, and reliable transportation for local errands. High school diploma or equivalent.