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Ezee Fiber

Program Manager, PMO

Houston, TX, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career, you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

Ezee Fiber is seeking a Program Manager, PMO to lead related construction projects and oversee Project Managers, PMO and Project Managers, Engineering within the Project Management Office. This role aligns construction delivery with strategic priorities, with a direct focus on cabinet delivery, network redundancy, and engineering release readiness across markets.

The Program Manager establishes program objectives, governance, integrated delivery plans, and performance measures for the construction build. The role coordinates cabinet delivery and redundancy requirements with Network Operations, and governs the engineering-to-construction handoff, including design release readiness and the commencement gate.

This individual partners with sponsors and functional leaders to resolve escalated issues and secure timely decisions in a growing telecommunications environment.

ESSENTIAL FUNCTIONS

Program Leadership and Delivery• Lead and manage Project Managers, PMO, and Project Managers, Engineering, including aerial engineering, providing direction, coaching, workload coordination, and performance management.• Manage dependencies among related construction projects and align resources, schedules, scope, and budgets with program priorities.Cabinet and Redundancy Program• Own the cabinet delivery and network redundancy schedule across markets, in partnership with Network Operations.• Confirm that redundancy requirements are built into design and build plans before construction is released, and that Network Operations has readiness visibility for cabinets and routes.• Escalate cabinet and redundancy gaps that could delay turnover or service to Market Leadership and executive teams.

Program Governance and Delivery Standards• Develop and implement PMO project and program management standards, templates, and governance practices.• Establish processes for project initiation, stage reviews, change control, reporting, risk management, and issue escalation.• Ensure project and engineering teams follow approved PMO practices and obtain required sponsorship, funding, and delivery decisions.• Maintain program documentation and promote consistent application of project management methodologies and lessons learned.PMO Performance and Continuous Improvement• Lead improvements to construction project workflows, project delivery tools, and coordination among project teams.• Analyze performance trends and root causes to recommend and implement operational improvements to engineering and construction activity.• Develop repeatable practices that support network deployment, market expansion, and effective transitions from capital approval to operational handoffs and project closure. Program Reporting and Visibility• Establish program dashboards and reporting that provide visibility into progress, dependencies, resources, and outcomes.• Ensure data integrity and reporting accuracy across project management systems.• Report program milestones, risks, budget performance, and key performance indicators to senior leadership.• Conduct program reviews to improve forecasting, capacity planning, and delivery predictability.Cross Functional Coordination• Partner with executive team and engineering, construction, network operations, finance, sales, and vendor management teams to align program delivery with business priorities.• Align internal teams and external partners on priorities, responsibilities, dependencies, and implementation plans.• Coordinate implementation readiness, stakeholder communication, deliverable acceptance, and transfer of program outcomes to accountable business owners.

SUPERVISORY RESPONSIBILITIES

Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS

Education and Experience requirements: • Bachelor’s degree in business administration, project management, engineering, or a related field.• Eight or more years of project or program management experience, preferably within telecommunications or a related industry.• Experience establishing program governance, project management frameworks, and consistent delivery standards.• Demonstrated ability to manage related projects, coordinate resources and budgets, and drive measurable operational improvements.• Strong stakeholder management, problem-solving, and written and verbal communication skills.• Understanding of program lifecycle management, project interdependencies, benefits tracking, and coordination across business functions.• Experience with enterprise project management tools (Microsoft Project, Smartsheet, SiteTracker, etc.).• Proven leadership experience managing direct reports.

CERTIFICATES, LICENSES, REGISTRATIONS

Project Management Professional (PMP) certification preferred.• PMI Agile Certified Practitioner (PMI-ACP) certification preferred.• Program Management Professional (PgMP) certification preferred.• Relevant operations or process improvement certification, such as Lean Six Sigma, preferred.

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TOTAL REWARDS

Competitive compensation package• Comprehensive medical, dental, and vision benefits• Employee Assistance Program (EAP)• Paid Parental Leave• 401(k) with company match• Paid time off and other generous benefit programs• Tuition reimbursement

Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.

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More about this job

Skills

Project management
Leadership
Coaching
Performance management
Program management
Reporting
Risk management
Documentation
Process improvement
Forecasting
Sales
Vendor management
Communication skills
Stakeholder management
Problem solving
Microsoft Project
Smartsheet
PMP
Agile
Paramedic
Lean manufacturing
Manage quantitative data

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