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Added 24 mins ago
O
OD Software Sales Representative- Federal Civilian
Oracle
Nashville, TN
- $76,800 to $122,900 USD / year
…you’ll help customers understand how Oracle’s infrastructure and platform software can address their business and mission needs. You’ll own your account plans and sales goals while…
Added 48 mins ago
Senior AI Engineer
TSGUS HCG LLC
Remote, United States
Experience with Microsoft Azure AI, Copilot Studio, Power Platform, or similar enterprise ecosystems.
Added 1 hour ago
Director, CIB & Research Compliance - ECM & M&A
Scotiabank
New York City, NY
Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100…
Added 3 hours ago
SO
Dynamics 365/ Power Platform Developer - ITS4
State of Minnesota
St. Paul, MN
- $37.72 to $62.21 USD / hour
The Dynamics 365/Power Platform Developer independently designs, develops, and supports secure, scalable Microsoft Dynamics 365 and Power Platform solutions that enable critical agency…
Added 3 hours ago
Manager, Data Solutions Delivery
KPMG LLP
Minneapolis, MN
…understanding of data consumption platforms and analytics tools such as Power BI and the Power…
Added 3 hours ago
C
Technical Systems Engineer II (Full-Time) - United States
Cisco
RTP, NC
- Full-time
…developers to troubleshoot infrastructure issues and improve overall platform reliability. Create clear technical documentation and playbooks to accelerate incident resolution and support…
Added 3 hours ago
BS
Advisor, Public Health Data Analytics & Visualization
BME Strategies
Remote, United States
- $87,360 to $120,640 USD / year
…outcomes, and compliance in a consistent, user-friendly Salesforce platform. In this role, the candidate will work closely with Flourish & Thrive Labs as the third-party integrator on the…
Added 4 hours ago
Account Sales Executive
Bloomlife
Remote, United States
…and management of maternal and fetal health. Our remote care platform combines connected devices, data analytics, and clinical services. At the center of our platform is a proprietary…
Added 4 hours ago
UO
HR IT Program Manager
University of Colorado Denver
Boulder, CO
- $109,000 to $119,000 USD / year
Added 5 hours ago
Senior AI Operations Engineer (Senior Software Engineer)
Vizient, Inc.
Centennial, CO
Added 5 hours ago
Lead Process Transformation Partner
Vizient, Inc.
Centennial, CO
Added 5 hours ago
Analytics Engineer
Benchmark Utility Services
Remote, United States
Recommends and implements solutions that fit each business need, using the appropriate platform (e.g., Power Apps, SharePoint, Dataverse, Power Automate, other low-code tools, or custom…
Added 5 hours ago
Applied AI Engineer
Becoming
San Francisco, CA
We are seeking an Applied AI Engineer to help build the software, infrastructure, and data systems that power our biological intelligence platform.
Added 6 hours ago
A
Macro Foresight - Strategy Consultant
Accenture
Saint Louis, MO
- $70,350 to $188,100 USD / year
…reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our…
Added 6 hours ago
Systems Programmer
Toyota Boshoku America Inc
Jackson, TN
…automation, and manufacturing data systems using the Ignition platform. Partner with production, maintenance, engineering, quality, Digital Transformation, and IT teams to improve…
Added 7 hours ago
Client Experience & Technology Lead - Associate Director
EY
Kansas City, MO
+ Working knowledge of interactive demo platforms, presentation tools, AI and low-code platforms, such as Microsoft Power Platform and Copilot Studio, and virtual event and AV technology.
Added 8 hours ago
M
Critical Environment Electrical Engineering
Microsoft
ON, CA
- $85,800 to $169,300 CAD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Energy Marshall, you will perform a key role in delivering the core…
Added 8 hours ago
M
Senior Critical Environment Program Manager
Microsoft
GA · Atlanta, GA · Atlanta
- $127,600 to $253,300 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Program Manager, you will perform a key role in delivering the core…
Added 8 hours ago
M
Senior Principal Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $165,600 to $331,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 8 hours ago
M
Principal Firmware Architect
Microsoft
WA · CA · TX · OR · NC · Redmond, WA · Mountain View, CA · Austin, TX · Hillsboro, OR · Raleigh, NC · Redmond · Mountain View · Austin · Hillsboro · Raleigh
- $142,800 to $304,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 8 hours ago
M
Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging &…
Added 8 hours ago
M
Critical Environment Operations Manager
Microsoft
VA · Boydton, VA · Boydton
- $127,600 to $253,300 USD / year
Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager, you will perform a key role in delivering…
Added 8 hours ago
M
Critical Environment Electrical Engineer
Microsoft
TX · San Antonio, TX · San Antonio
- $102,100 to $219,200 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Electrical Engineer, you will perform a key role in delivering…
Added 8 hours ago
M
Senior Director, Engineering Leader
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
At Innovation & Technology Programs (ITP), we build and continually reinvent the technology behind Microsoft's Customer Service & Support (CSS) and Customer Success Unit (CSU) businesses.…
Added 8 hours ago
M
Sr. Cloud Solution Architect
Microsoft
United States
- $106,400 to $222,600 USD / year
Do you have a passion for Microsoft Copilot and agentic solutions, helping customers build secure and resilient Microsoft 365 foundations that power AI transformation, while using…

Client Experience & Technology Lead - Associate Director

Kansas City, MO, United States

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Job details

Posting language: English

Original job description

Summary

Location: Chicago, Dallas, Denver, Houston, Charlotte, Austin, Nashville, Kansas City, New York City, Boston, Pittsburgh

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

Orals are a critical client-facing moment and can be a key differentiator in winning an opportunity. Ongoing client touchpoints build on that moment. As part of the Orals Prep & Execution (OP&E) team, you will own the experience and technology for orals and ongoing client touchpoints on the firm's most strategic, complex and high-value pursuits.

You will partner with Creative Strategists, who lead the story, messaging and visual direction, and OP&E Specialists, who lead presenter coaching and performance choreography. You will turn that shared direction into effective in-person, hybrid and digital experiences. As an Associate Director, you will act as a trusted experience and technology advisor to account and pursuit leaders, challenge standard presentation approaches when a better experience supports the win strategy, and help improve future client touchpoints through practical lessons and leading practices.

Your key responsibilities

+ Own the experience plan and technical delivery for orals and ongoing client touchpoints, from preparation through follow-up, selecting the right format and technology for the client, budget, timeline and win strategy.

+ Design and build hands-on experiences, including interactive demos, prototypes, presentation environments, videos, digital follow-ups, AI agents and automated workflows.

+ Lead the technical setup and run-of-show for rehearsals, live orals and client sessions, including testing, backup planning, troubleshooting and follow-up.

+ Partner with Creative Strategists and OP&E Specialists to ensure experiences are on brand, tailored to the client and integrated with presenter coaching, transitions and the overall pursuit story.

+ Coordinate developers, onshore and offshore builders, platform vendors and AV providers; manage licenses, timelines, quality, security, privacy and risk requirements.

+ Own the experience and AI technology roadmap by piloting, testing, scaling or retiring tools based on usage, client feedback and engagement data.

+ Research the client, solution, sector and market to develop relevant concepts and practical options for each touchpoint.

+ Build reusable tools, processes and leading practices, share knowledge across the Center of Excellence and help determine team training priorities.

+ Maintain strong relationships across Sectors, Service Lines, Brand, Marketing and Communications, Wavespace, Studio+ and other internal and external networks.

Skills and attributes for success

+ Strong client experience, user experience and interactive technology judgment, with an eye for design, brand and the details that shape a polished client experience.

+ Executive presence and the ability to build credibility quickly, advise senior stakeholders and challenge teams constructively.

+ Excellent project management and organizational skills, with the ability to manage multiple deliverables and produce high-quality work in a fast-paced, deadline-driven environment.

+ Strong written and verbal communication, team-building and interpersonal skills across a wide variety of working and social styles.

+ Sound logic and decision-making, including the ability to weigh client value, continuity, format, cost, timing and data or security risk when recommending a technology approach.

+ Resourcefulness, initiative and composure, with the ability to work independently, troubleshoot live technical issues and adapt quickly when circumstances change.

+ A collaborative, innovation-oriented mindset and a commitment to coaching teams, sharing leading practices and continually improving tools and processes.

To qualify for the role, you must have

+ A university, bachelor's or technical degree.

+ 15+ years of experience in digital or client experience, interactive technology or pursuit strategy, including hands-on delivery of orals and ongoing client touchpoint experiences.

+ Deep experience with digital/client experience, UX or interactive technology for live presentations and ongoing client interactions, together with exposure to design and brand marketing.

+ Working knowledge of interactive demo platforms, presentation tools, AI and low-code platforms, such as Microsoft Power Platform and Copilot Studio, and virtual event and AV technology.

+ Proficiency with Microsoft Outlook, Word, PowerPoint, SharePoint and Excel, plus familiarity with Adobe Creative Suite, web, video and AI-powered tools.

+ Previous experience managing teams or professional communities and coordinating internal resources, external vendors and cross-functional stakeholders.

+ Cross-border experience in a large global organization, a strong understanding of deal activation or new-business pitches, and a record of building collaborative relationships and influencing stakeholders.

+ Flexibility to work outside regular hours and across time zones, including longer days or weekends during critical pursuit periods, and the ability to travel for on-site preparation, rehearsals, orals and client touchpoints as needed.

Ideally, you will have

+ Experience with UX/CX, Adobe, Microsoft 365, AI, agile delivery or project management accreditations; no certification is required.

+ Experience building AI agents or automated workflows, including solutions using Copilot Studio.

+ Knowledge of EY's products and services, Gold Standard Pursuit Process, Exceptional Client Service principles or comparable enterprise pursuit frameworks.

+ Experience analyzing engagement data, client feedback and win/loss insights to improve future experiences and delivery.

+ Experience translating complex solutions and value propositions into clear, engaging and interactive client experiences.

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:

+ New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices - $154,300 to $277,700

+ Bay Area California offices - $160,700 to $289,300

+ All other offices locations in the US, including Sacramento - $128,600 to $254,600

+ Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of ...

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