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Added 2 mins ago
CHILD SUPPORT SUPERVISOR
State of Arizona
Remote, United States
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
Added 3 mins ago
Fraud Risk Strategy, Senior Specialist
Vanguard
Scottsdale, AZ
Partner with cross-functional stakeholders across enterprise fraud, product, technology, operations, risk, compliance, and legal to drive practical, business-aligned fraud risk solutions.
Added 3 mins ago
A
Public Service - Higher Education Management Consulting Manager
Accenture
Scottsdale, AZ
- $94,400 to $293,800 USD / year
…organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused,…
Added 3 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
…organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused,…
Added 3 mins ago
Entry-Level Structural Engineer - Semiconductor- Summer 2027
Jacobs
Tempe, AZ
You may be given tasks with ill-defined conditions of satisfaction, in which case you will be expected to take the initiative to determine what is needed to meet the project and client needs
Added 3 mins ago
Lead Specialist, Sales
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…assessment initiatives, and positions Pearson as a trusted thought partner. Success in this role requires the ability to blend strategic account management, business development,…
Added 3 mins ago
HR Business Partner Director - Insurance
USAA
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As a trusted advisor and strategic partner to senior executive leadership as an HR Business Partner Director , you will drive business value through development of long-term talent…
Added 7 mins ago
Remote Search Consultant / Recruiter
GPAC
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Work from home opportunity! GPAC, a family-owned executive search firm, is looking for highly motivated people to partner with as fully remote Search Consultants. We were founded over 30…
Added 11 mins ago
Insurance Sales Agent
Baird & Warner
Remote, United States
Partner with teammates and agency leadership to improve sales processes, service levels, and client experience.
Added 11 mins ago
Global Key Account Director – Advanced Mobility & Technology
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…a single accountable leadership role. This individual will partner with a globally recognized innovation leader that is redefining industries through connected mobility, autonomous…
Added 11 mins ago
Commercial Project Manager
GPAC
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…wants true ownership of their jobs – budget, schedule, and the client relationship – backed by a team that supports its PMs. If you deliver results and care about doing it right, let's…
Added 12 mins ago
Account Executive
Baesman Group, Inc.
Remote, United States
Partner with internal teams to ensure successful client onboarding
Added 12 mins ago
Bindery Operator - 2nd & 3rd shift Opportunities
Baesman Group, Inc.
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Partner with team members to keep jobs moving and meet client deadlines.
Added 12 mins ago
Sr. Electrical Engineer
Babcock Power Services
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…Department use. Plan, lead, and participate in project and client…
Added 13 mins ago
Client Experience & Technology Lead - Associate Director
EY
Kansas City, MO
You will partner with Creative Strategists, who lead the story, messaging and visual direction, and OP&E Specialists, who lead presenter coaching and performance choreography. You will turn…
Added 15 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Jefferson City, MO
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or…
Added 16 mins ago
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Helpdesk Specialist Senior
TEKsystems
Albuquerque, NM
- $45 to $51 USD / hour
Our client is seeking an SME Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support…
Added 17 mins ago
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Senior Full Life-Cycle Recruiter specializing in AI Engineering & Applied
Eliassen Group
Jefferson City, MO
- $58 USD / hour
Our client seeks a Senior Full Life-Cycle Recruiter specializing in AI Engineering and Applied Research. The recruiter will manage end-to-end hiring, advise leaders with market insights,…
Added 17 mins ago
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Senior Director - OCI Finance - Platform Capex and Supply Chain
Oracle
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- $161,700 to $338,500 USD / year
…Finance Capex and Supply Chain, OCI, will be a Finance Business Partner to OCI leadership team members, providing strategic and timely financial modeling, analysis and operational…
Added 17 mins ago
Private Wealth Family Governance & Dynamics Strategist
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Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 17 mins ago
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Senior Tax Manager
GPAC
Franklin, TN
- $125,000 to $155,000 USD / year
…Nashville area is looking for a Senior Tax Manager to lead complex client relationships and help shape its tax practice. You'll serve as a trusted advisor to business owners and…
Added 18 mins ago
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Senior Tax Manager
GPAC
Goodlettsville, TN
- $125,000 to $155,000 USD / year
…Nashville area is looking for a Senior Tax Manager to lead complex client relationships and help shape its tax practice. You'll serve as a trusted advisor to business owners and…
Added 18 mins ago
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+ Partner with subject matter experts and cross-functional stakeholders to scope content, align on learning strategies, and advance projects
Added 18 mins ago
Instructional Designer - Healthcare Consulting
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+ Partner with subject matter experts and cross-functional stakeholders to scope content, align on learning strategies, and advance projects
Added 18 mins ago
Regional Marketing Manager, Property & Buildings
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…looking for a regional business line (BL) marketing leader to partner with regional leadership, national market leaders, national BL leadership, and SGT counterparts to bring the best…

Client Experience & Technology Lead - Associate Director

Kansas City, MO, United States

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Job details

Posting language: English

Original job description

Summary

Location: Chicago, Dallas, Denver, Houston, Charlotte, Austin, Nashville, Kansas City, New York City, Boston, Pittsburgh

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

Orals are a critical client-facing moment and can be a key differentiator in winning an opportunity. Ongoing client touchpoints build on that moment. As part of the Orals Prep & Execution (OP&E) team, you will own the experience and technology for orals and ongoing client touchpoints on the firm's most strategic, complex and high-value pursuits.

You will partner with Creative Strategists, who lead the story, messaging and visual direction, and OP&E Specialists, who lead presenter coaching and performance choreography. You will turn that shared direction into effective in-person, hybrid and digital experiences. As an Associate Director, you will act as a trusted experience and technology advisor to account and pursuit leaders, challenge standard presentation approaches when a better experience supports the win strategy, and help improve future client touchpoints through practical lessons and leading practices.

Your key responsibilities

+ Own the experience plan and technical delivery for orals and ongoing client touchpoints, from preparation through follow-up, selecting the right format and technology for the client, budget, timeline and win strategy.

+ Design and build hands-on experiences, including interactive demos, prototypes, presentation environments, videos, digital follow-ups, AI agents and automated workflows.

+ Lead the technical setup and run-of-show for rehearsals, live orals and client sessions, including testing, backup planning, troubleshooting and follow-up.

+ Partner with Creative Strategists and OP&E Specialists to ensure experiences are on brand, tailored to the client and integrated with presenter coaching, transitions and the overall pursuit story.

+ Coordinate developers, onshore and offshore builders, platform vendors and AV providers; manage licenses, timelines, quality, security, privacy and risk requirements.

+ Own the experience and AI technology roadmap by piloting, testing, scaling or retiring tools based on usage, client feedback and engagement data.

+ Research the client, solution, sector and market to develop relevant concepts and practical options for each touchpoint.

+ Build reusable tools, processes and leading practices, share knowledge across the Center of Excellence and help determine team training priorities.

+ Maintain strong relationships across Sectors, Service Lines, Brand, Marketing and Communications, Wavespace, Studio+ and other internal and external networks.

Skills and attributes for success

+ Strong client experience, user experience and interactive technology judgment, with an eye for design, brand and the details that shape a polished client experience.

+ Executive presence and the ability to build credibility quickly, advise senior stakeholders and challenge teams constructively.

+ Excellent project management and organizational skills, with the ability to manage multiple deliverables and produce high-quality work in a fast-paced, deadline-driven environment.

+ Strong written and verbal communication, team-building and interpersonal skills across a wide variety of working and social styles.

+ Sound logic and decision-making, including the ability to weigh client value, continuity, format, cost, timing and data or security risk when recommending a technology approach.

+ Resourcefulness, initiative and composure, with the ability to work independently, troubleshoot live technical issues and adapt quickly when circumstances change.

+ A collaborative, innovation-oriented mindset and a commitment to coaching teams, sharing leading practices and continually improving tools and processes.

To qualify for the role, you must have

+ A university, bachelor's or technical degree.

+ 15+ years of experience in digital or client experience, interactive technology or pursuit strategy, including hands-on delivery of orals and ongoing client touchpoint experiences.

+ Deep experience with digital/client experience, UX or interactive technology for live presentations and ongoing client interactions, together with exposure to design and brand marketing.

+ Working knowledge of interactive demo platforms, presentation tools, AI and low-code platforms, such as Microsoft Power Platform and Copilot Studio, and virtual event and AV technology.

+ Proficiency with Microsoft Outlook, Word, PowerPoint, SharePoint and Excel, plus familiarity with Adobe Creative Suite, web, video and AI-powered tools.

+ Previous experience managing teams or professional communities and coordinating internal resources, external vendors and cross-functional stakeholders.

+ Cross-border experience in a large global organization, a strong understanding of deal activation or new-business pitches, and a record of building collaborative relationships and influencing stakeholders.

+ Flexibility to work outside regular hours and across time zones, including longer days or weekends during critical pursuit periods, and the ability to travel for on-site preparation, rehearsals, orals and client touchpoints as needed.

Ideally, you will have

+ Experience with UX/CX, Adobe, Microsoft 365, AI, agile delivery or project management accreditations; no certification is required.

+ Experience building AI agents or automated workflows, including solutions using Copilot Studio.

+ Knowledge of EY's products and services, Gold Standard Pursuit Process, Exceptional Client Service principles or comparable enterprise pursuit frameworks.

+ Experience analyzing engagement data, client feedback and win/loss insights to improve future experiences and delivery.

+ Experience translating complex solutions and value propositions into clear, engaging and interactive client experiences.

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:

+ New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices - $154,300 to $277,700

+ Bay Area California offices - $160,700 to $289,300

+ All other offices locations in the US, including Sacramento - $128,600 to $254,600

+ Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of ...

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