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Program Manager NWA/NPA
Avangrid Service Co
ROCHESTER, NY
Program Manager - NWA/NPA Location: Rochester, NY or Binghamton Work Type: Office, 5 days The base salary for this position is dependent upon experience and location ranging from $…
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RH
Registered Nurse (R.N.) OffShift Director (PartTime, Evening/Nights)
RochesterRegional Health
ROCHESTER, NY
- Part-time
…clinical resource person, working as a team with the nurse manager, staff and the provider to identify the plan of care for each patient. Supports nurse manager in developing work plans…
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Director, Partner Development Manager
Snowflake Inc.
NEW YORK, NY
…operations, and transform their products.The Sr. Partner Development Manager role involves driving and nurturing relationships with our GSI partners. Your primary objective is to strengthen…
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Program Manager, Trade Planning, Worldwide Grocery Category Management (WWGCM)
Amazon
New York, NY
…passionate about building compelling assortment, optimizing the customer journey, and developing strategic partnerships to drive category growth. We work in a collaborative environment…
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Ads Account Manager II, Enterprise Supply Partnerships
Amazon
New York, NY
We are looking for an Account Manager who enjoys working at the intersection of advertising, technology, and partner management. In this role you will own day-to-day partner relationships…
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Tax Counsel
City of New York
New York, NY
…confidence and encourage compliance while providing exceptional customer…
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Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
New York, NY
Do you want to lead design of one of Amazon's last mile business programs? Do you thrive while working backwards from a customer problem statement and designing entirely new programs from…
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Senior Global Creator Programs Manager
Amazon
New York, NY
The Sr. Global Creator Programs Manager owns the end-to-end execution of Twitch's global scaled creator activation program, a structured system that recruits, develops, and retains creators…
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Director Project Controls (B&T)
MTA
New York, NY
…oversight and management of the MTA’s $6 8.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation…
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Senior Manager of Planning
MTA
New York, NY
…oversight and management of the MTA ' s $ 68.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region ' s vast…
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Territory Manager
Solenis, LLC
NEW YORK, NY
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Ratings and Research Support Summer Intern
Moody's Analytics
NEW YORK, NY
…December 2027 - June 2028 * Ability to work full-time during the program dates: June 7 - August 13, 2027ResponsibilitiesSupport analytical teams on projects and day-to-day work. Examples…
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Manager, Online and Digital Business Development - (Open to remote)
Penguin Random House
New York, NY
Penguin Random House is seeking a self-motivated, strategic thinker to fill the position of Manager, Online and Digital Business Development. Your primary responsibility will be managing…
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Employee-Facing Technology Products Communications Lead - Vice President
JPMorgan Chase
New York, NY
As a Communications Manager on the Global Technology Communications team at JPMorganChase, you’ll help employees understand and adapt to technology changes - from major migrations to urgent…
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SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Albany, NY · New York, NY · Melville, NY · Buffalo, NY
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
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Chief Compliance Officer, GAM US
BMO Financial Group
New York, NY
Leads the development, implementation, maintenance, and administration of the regulatory compliance program for a U.S. registered investment adviser (RIA). Oversees the establishment of a…
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Scaled Account Manager, Beneficial Deployments
Anthropic PBC
NEW YORK, NY
…small teams and little technical capacity. As a Scaled Account Manager in Beneficial Deployments, you will be the person a named book of these organizations can rely on. You will own each…
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Sales Trainee Bronx, NY
Red Bull North America
NEW YORK, NY
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Sr. Catering Manager
Compass Group, North America
NEW YORK, NY
The Sr. Catering Manager will lead the day-to-day sales and operational execution of a sophisticated corporate dining and catering program supporting a premier client across three corporate…
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Investment Management & Trust Operations Senior Manager
Deloitte
Jericho, NY · New York, NY
Enterprise Operations & Risk - Investment Management and Trust Operations Senior Manager
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EG
Field Engineer, Building Management Systems (BMS)
EMCOR Group
New York, NY
- $80,000 to $120,000 USD / year
In this role, the Field Engineer will program, develop graphics, deploy, diagnose, troubleshoot, and commission BAS / BMS Systems in a construction environment. The individual must be able…
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Vice President, Liquidity Risk Management TDS (US)
TD Bank
New York, NY
…competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at…
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Vice President – Global Counterparty Credit – Hedge Funds
TD Bank
New York, NY
Evaluate transaction and counterparty risk to support growth of the Equities (Prime Brokerage, Stock borrowing/lending, OTC Derivatives), Fixed Income (Repo/Reverse Repo, Interest Rate…
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Director – Global Counterparty Credit – Hedge Funds
TD Bank
New York, NY
Added 1 min ago
AV Support Technician
Internal Data Resources, Inc
NEW YORK, NY
IDR is seeking a AV Support Technician to join one of our top clients for an opportunity in New York City, New York. In this role, youll provide hands-on audiovisual (AV) support across…

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Administrative Relationship Manager Leader

Charleston, WV, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Location: Atlanta, Akron, Buffalo, Charleston, Chattanooga, Cincinnati, Cleveland, Detroit, Grand Rapids, Grandview Heights, Greenville, Indianapolis, Jacksonville, Kansas City, Louisville, Memphis, New Orleans, Orlando, Pittsburgh, Raleigh, Richmond, Rochester, Tampa, Toledo, Baltimore, Boca Raton, Charlotte, Chicago, Dallas, Fort Worth, Hartford, Houston, Miami, Philadelphia, Boston, Hoboken, Iselin, Jericho, McClean, New York, Providence, Secaucus, Stamford, Washington

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Join our Enterprise Support Services (ESS) team and you’ll be an integral part of our business enablement function that keeps our organization running strong. The Administrative Services Relationship Manager (ARM) Leader leads the ARM team, the client relationship layer within EY US Administrative Services. ARMs serve as the primary relationship owners for US Partners, Principals, Managing Directors and Directors (PPMDDs) who are supported by executive assistants (EAs) located in the US and in the EY Caribbean, GDS Argentina and GDS Manila delivery centers.

In this role, you will serve as a strategic connection between Administrative Services and the business. You will lead a national team of approximately 15 Administrative Relationship Managers, strengthen senior stakeholder relationships, translate business needs into service solutions, drive a consistent, high-quality stakeholder experience, and support transformation and change across Administrative Services. You will also serve as a US Administrative Operations Co-Leader and a key advisor to the US ESS Administrative Services leadership team.

Your key responsibilities

Set and manage the strategic direction for a team of approximately 15 Administrative Relationship Managers across multiple US locations, supporting PPMDDs nationally.
Own the ARM charter, ensuring an exceptional support experience for EY leaders through relationship management, service quality oversight, and operational consistency.
Build and maintain trusted relationships with senior firm leaders and serve as the escalation point for complex service concerns and emerging risks.
Apply in-depth knowledge of EY and its businesses to anticipate complex issues and translate PPMDD and practice needs into practical service solutions.
Oversee proactive PPMDD outreach, feedback gathering and monitoring of the quality of each EA-to-PPMDD relationship; identify trends, risks and improvement opportunities and ensure the loop is closed with each executive.
Partner with Administrative Managers, offshore delivery center managers, Program Management and delivery teams to address evolving business needs, knowledge gaps, and access and tool issues.
Drive process consistency, operational rigor and service excellence across onshore and offshore delivery locations and define and report the measures used to track ARM success, service quality and customer experience.
Lead policies and decisions related to recruitment, hiring, onboarding, promotions, compensation, performance management, retention, inclusion and other people matters for the ARM team.
Coach and advise Administrative Relationship Managers on relationship management, goal setting, business planning, barriers and solutions.
Manage headcount and resources and evaluate and adapt the ARM model and organizational structure as the Administrative Services operating model evolves.
Lead change management for transformation initiatives across Administrative Services, including stakeholder communication and adoption.
Share best practices nationally and promote innovation, creativity and collaboration across the Enterprise Support Services team.

Skills and attributes for success

Executive relationship management and strategic consulting skills, with the presence and credibility to advise senior firm leaders.
Strong business acumen and the ability to contribute effectively to strategic discussions with firm leaders.
Ability to make independent decisions while considering broader firm objectives and the strategic impact of each decision.
Strong leadership, influencing, persuasion and negotiation skills, supported by a well-developed internal and external network.
Demonstrated change management capability, including establishing plans, goals, measures, standardized procedures and new processes, and leading successful implementation.
Ability to address complex or unprecedented problems using analytical, negotiation and business knowledge.
Ability to collaborate across functions and lead geographically dispersed teams, inspiring high performance through virtual teaming across onshore and offshore delivery models.
Ability to create a productive, inclusive environment that helps others maximize their contributions and professional growth.

To qualify you must have

A bachelor’s degree or equivalent relevant work experience.
At least 12 years of relevant experience, including significant people management experience; 15 or more years preferred.
Experience in client relationship management, customer experience or service delivery leadership in a professional services or shared services environment.
Experience leading virtual, geographically dispersed teams across multiple sites.
Willingness to travel within the firm and country as required to fulfill assignments.
Ability to work overtime when required to meet deadlines; vacation may occasionally need to be deferred based on workload.

Preferred qualifications

MBA degree.
Experience with executive assistant or administrative support models, including nearshore and offshore delivery centers.

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $141,400 to $254,600
Bay Area California offices – $147,300 to $265,200
All other offices locations in the US, including Sacramento – $117,900 to $233,400
Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

To make the most of your application experience, please limit yourself to two applications within a six-month period.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .

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