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Branch Manager - Oxford/Anniston, AL
Wells Fargo
OXFORD, AL
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added just now
HVAC Engineer
CBRE
Foley, AL
…in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience…
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IT Infrastructure Manger – AD/DNS/DHCP
Southern Company
Birmingham, AL
The ALPHA Infrastructure Manager leads Infrastructure Services' Tier 0 infrastructure operations for Active Directory, DNS, and DHCP. This role provides operational ownership and technical…
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Branch Manager - Birmingham, AL
Wells Fargo
BIRMINGHAM, AL
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 1 min ago
Data Center Facility Operations Area Director
Meta
Montgomery, AL
Own org health as a measured outcome - Meta’s Pulse indicator, attrition, upward feedback, and manager effectiveness - and diagnose and resolve complex health issues spanning multiple teams…
Added 14 mins ago
Diesel Technician - $5,000 Sign On Bonus
Republic Services
Pinconning, MI
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 14 mins ago
Fleet Maintenance Manager
Republic Services
Pontiac, MI
POSITION SUMMARY: The Fleet Maintenance Manager is responsible for the management of fleet equipment at one or more locations and managing a team(s) of technicians who are responsible for…
Added 15 mins ago
Accounting Analyst
BorgWarner Inc.
Auburn Hills, MI
Reporting to the Accounting Manager at BorgWarner’s corporate headquarters, the Accounting Analyst will work across the global organization and gain exposure to a broad range of accounting…
Added 15 mins ago
Engineering Group Manager - Seat Complete
General Motors
Warren, MI
The Seat Complete Engineering Group Manager (EGM) is the technical and people leader responsible for the successful development, integration, and delivery of complete seat systems across…
Added 15 mins ago
District Manager
Mondelez International
Independence, MO
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You're the strategic connector between field execution and…
Added 15 mins ago
District Manager
Mondelez International
Kansas City, MO
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You're the strategic connector between field execution and…
Added 15 mins ago
District Manager
Mondelez International
Gladstone, MO
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You're the strategic connector between field execution and…
Added 15 mins ago
Director, HR M&A and New Business Enablement
Ford Motor Company
Dearborn, MI
The Director, HR M&A and New Business Enablement drives workforce planning, HR operating model design, governance, and operational readiness activities supporting mergers and acquisitions,…
Added 15 mins ago
Senior Product Manager, Health and Telemetry
Ford Motor Company
Dearborn, MI
…energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services…
Added 15 mins ago
District Manager
Mondelez International
Lee's Summit, MO
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You're the strategic connector between field execution and…
Added 15 mins ago
Senior Product Manager, Service Enablement
Ford Motor Company
Dearborn, MI
What you'll do... The Ford Energy Digital Product team is seeking a Sr. Product Manager to lead our after-sales service and support tooling. In this role, you'll define the roadmap for the…
Added 15 mins ago
Administrative Relationship Manager Leader
EY
Grand Rapids, MI · Detroit, MI
Join our Enterprise Support Services (ESS) team and you’ll be an integral part of our business enablement function that keeps our organization running strong. The Administrative Services…
Added 17 mins ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Saint Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.
Added 1 hour ago
Senior Engineering Manager
Bayer
Creve Coeur, MO
The Senior Engineering Manager at Digital Farming Solutions (DFS) is a senior leadership role responsible for driving engineering outcomes across multiple teams or a complex delivery area.…
Added 1 hour ago
O
Senior Manager, Data Center Construction, Integration & Handover - Saline, MI
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
The Senior Manager, Data Center Construction Integration & Handover oversees developers and their general contractors in delivering data center construction projects, with a focus on base…
Added 1 hour ago
EC
Regional Manager, Manufacturing Excellence
Eaton Corporation
Beachwood, OH
- $130,000 to $190,000 USD / year
Eaton’s Corporate Sector division is currently seeking a Regional Manager, Manufacturing Excellence. This is a U.S.-based remote position offering the flexibility to work remotely while…
Added 1 hour ago
C
Quality Manager-Data Center
CBRE
New Albany, OH
- $117,000 to $120,000 USD / year
We are looking for a Construction Quality Manager (QM) whowill support our project management and leadership teams by providingmanagerial oversight of the site-level quality assurance and…
Added 1 hour ago
Merrill Advisor Development Program - Financial Advisor: Northeast Ohio Market
Bank of America
Pepper Pike, OH · Canton, OH
…of flexibility based on role-specific responsibilities and business…
Added 1 hour ago
General Manager
Chipotle Mexican Grill
Akron, OH
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 1 hour ago
HR GENERALIST
Kroger Family of Companies
Cincinnati, OH
…recruiting, candidate selection, on-boarding and overall strategic business partnerships. Assist the Total Rewards manager and Human Resources (HR) director of logistics regarding HR…

Administrative Relationship Manager Leader

Grand Rapids, MI, United States
Detroit, MI, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Location: Atlanta, Akron, Buffalo, Charleston, Chattanooga, Cincinnati, Cleveland, Detroit, Grand Rapids, Grandview Heights, Greenville, Indianapolis, Jacksonville, Kansas City, Louisville, Memphis, New Orleans, Orlando, Pittsburgh, Raleigh, Richmond, Rochester, Tampa, Toledo, Baltimore, Boca Raton, Charlotte, Chicago, Dallas, Fort Worth, Hartford, Houston, Miami, Philadelphia, Boston, Hoboken, Iselin, Jericho, McClean, New York, Providence, Secaucus, Stamford, Washington

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Join our Enterprise Support Services (ESS) team and you’ll be an integral part of our business enablement function that keeps our organization running strong. The Administrative Services Relationship Manager (ARM) Leader leads the ARM team, the client relationship layer within EY US Administrative Services. ARMs serve as the primary relationship owners for US Partners, Principals, Managing Directors and Directors (PPMDDs) who are supported by executive assistants (EAs) located in the US and in the EY Caribbean, GDS Argentina and GDS Manila delivery centers.

In this role, you will serve as a strategic connection between Administrative Services and the business. You will lead a national team of approximately 15 Administrative Relationship Managers, strengthen senior stakeholder relationships, translate business needs into service solutions, drive a consistent, high-quality stakeholder experience, and support transformation and change across Administrative Services. You will also serve as a US Administrative Operations Co-Leader and a key advisor to the US ESS Administrative Services leadership team.

Your key responsibilities

Set and manage the strategic direction for a team of approximately 15 Administrative Relationship Managers across multiple US locations, supporting PPMDDs nationally.
Own the ARM charter, ensuring an exceptional support experience for EY leaders through relationship management, service quality oversight, and operational consistency.
Build and maintain trusted relationships with senior firm leaders and serve as the escalation point for complex service concerns and emerging risks.
Apply in-depth knowledge of EY and its businesses to anticipate complex issues and translate PPMDD and practice needs into practical service solutions.
Oversee proactive PPMDD outreach, feedback gathering and monitoring of the quality of each EA-to-PPMDD relationship; identify trends, risks and improvement opportunities and ensure the loop is closed with each executive.
Partner with Administrative Managers, offshore delivery center managers, Program Management and delivery teams to address evolving business needs, knowledge gaps, and access and tool issues.
Drive process consistency, operational rigor and service excellence across onshore and offshore delivery locations and define and report the measures used to track ARM success, service quality and customer experience.
Lead policies and decisions related to recruitment, hiring, onboarding, promotions, compensation, performance management, retention, inclusion and other people matters for the ARM team.
Coach and advise Administrative Relationship Managers on relationship management, goal setting, business planning, barriers and solutions.
Manage headcount and resources and evaluate and adapt the ARM model and organizational structure as the Administrative Services operating model evolves.
Lead change management for transformation initiatives across Administrative Services, including stakeholder communication and adoption.
Share best practices nationally and promote innovation, creativity and collaboration across the Enterprise Support Services team.

Skills and attributes for success

Executive relationship management and strategic consulting skills, with the presence and credibility to advise senior firm leaders.
Strong business acumen and the ability to contribute effectively to strategic discussions with firm leaders.
Ability to make independent decisions while considering broader firm objectives and the strategic impact of each decision.
Strong leadership, influencing, persuasion and negotiation skills, supported by a well-developed internal and external network.
Demonstrated change management capability, including establishing plans, goals, measures, standardized procedures and new processes, and leading successful implementation.
Ability to address complex or unprecedented problems using analytical, negotiation and business knowledge.
Ability to collaborate across functions and lead geographically dispersed teams, inspiring high performance through virtual teaming across onshore and offshore delivery models.
Ability to create a productive, inclusive environment that helps others maximize their contributions and professional growth.

To qualify you must have

A bachelor’s degree or equivalent relevant work experience.
At least 12 years of relevant experience, including significant people management experience; 15 or more years preferred.
Experience in client relationship management, customer experience or service delivery leadership in a professional services or shared services environment.
Experience leading virtual, geographically dispersed teams across multiple sites.
Willingness to travel within the firm and country as required to fulfill assignments.
Ability to work overtime when required to meet deadlines; vacation may occasionally need to be deferred based on workload.

Preferred qualifications

MBA degree.
Experience with executive assistant or administrative support models, including nearshore and offshore delivery centers.

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $141,400 to $254,600
Bay Area California offices – $147,300 to $265,200
All other offices locations in the US, including Sacramento – $117,900 to $233,400
Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

To make the most of your application experience, please limit yourself to two applications within a six-month period.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .

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Skills

GDS
Program management
Customer experience
Change management
Communication skills
Leadership
Negotiation
Business knowledge
Team leadership
Meet deadlines
Administrative support

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