DIRECT SUPPORT PROFESSIONAL

Job Purpose:Serves customers by supervising staff; guiding clients to accomplish profit goals.Duties: * Accomplishes client services human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; reviewing compensation strategies. * Directs client services organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction. * Directs client services operational strategies by analyzing trends; preparing critical measurements; implementing production, productivity, quality, and customer-service strategies; designing systems; resolving problems; implementing change. * Implments client services financial strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances. * Implements client-specific business plans by establishing and developing plans with sales representatives; managing strategic and action plans with internal resources; analyzing profit and loss statements for trends; coordinating production, sales, and related business activities. * Provides client services by researching and documenting issues and problems; forwarding necessary actions; leading client service team; providing response to client; guiding internal resources; measuring and ensuring results. * Supports marketing objectives by developing standard marketing and installation plans for use in sales call packages; obtaining approvals from functional areas; adhering to timelines. * Finalizes contract approval by preparing business deal recapitulations; drafting contracts; obtaining approvals; verifying understandings among parties; monitoring status and quality. * Resolves and prevents contract problems by researching and documenting issues and problems; forwarding necessary actions; leading client service team; providing response to client. * Maintains client data integrity by determining marketing and installation plans; reconciling pricing sheet expenses to services outlined in contract; controlling quality of data from sales through contracting set-up process; communicating data to and obtaining support and approvals from functional areas. * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. * Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications:Meeting Sales Goals, Client Relationships, Project Management, Territory Management, Sales Planning, Negotiation, Customer Focus, Management Proficiency, Quality Management, Presentation Skills, Verbal Communication