Jobs in the United States

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Added just now
IT Supervisor
Anvil Builders Inc
Emeryville, CA
Proven experience in customer service and technical support, ideally in a supervisory capacity.
Added just now
K
Quality Assurance Specialist
KMC
Lake Forest, CA
- $34 to $36 USD / hour
…for monitoring and evaluating loan files, system entries, and customer communications, as well as facilitating QA training and reporting to senior leadership. This position will report to…
Added just now
AA
Medical Lab Scientist
AHS Allina Health System
United States
- $41.07 to $54.04 USD / hour
…in the direct observation of staff for the annual competency program. Additionally, may function as Charge Tech in absence of…
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AA
RN Navigator – Stroke Care Coordination
AHS Allina Health System
United States
- $44.64 to $61.76 USD / hour
8-hour day shifts
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Retail Shift Manager
Dufry Careers
Newark, NJ
Purpose: The Retail Shift Manager at Newark Liberty International Airport, assists location management in executing retail operations to ensure optimal customer experiences. This role is…
Added just now
UO
Nursing Manager - Family Medicine Clinics - Full Time 8 Hour Days (Exempt) (Non-Union)
University of Southern California
Los Angeles, CA
- $151,424 to $249,850 USD / year
- Full-time
…and implementation of a unit-based performance improvement program which complies with JCAHO, Title 22, and other applicable regulatory agencies. Participates in establishing systems within…
Added 1 min ago
Banking Center Manager
Vantage Bank
United States
The Banking Center Manager is an early-career leadership role responsible for supporting branch sales, service, operational performance, and profitability while developing core management…
Added 1 min ago
RR
Maintenance Technician - Full-Time
Redstone Residential
Rexburg, ID
- $18 to $24 USD / hour
- Full-time
Must have excellent customer service skills, strong attention to detail and basic maintenance skills
Added 1 min ago
DG
Accounts Payable/Receivable Coordinator
DVL Group, Inc.
Bristol, PA
- $56,000 to $66,000 USD / year
The Accounting Coordinator is a hands-on, full-cycle accounting role supporting the Accounting Manager and Senior Accountants across accounts receivable, accounts payable, and the general…
Added 2 mins ago
Agriculture Apprentice- Vegetables
Aspen Center for Environmental Studies
Basalt, CO
Candidates must have the following:
Added 2 mins ago
Agriculture Apprentice- Livestock
Aspen Center for Environmental Studies
Basalt, CO
Candidates must have the following:
Added 2 mins ago
PF
Customer Service Representative - Weekend Evenings
Planet Fitness - PF Baseline Fitness
Colorado Springs, CO
- $15.2 USD / hour
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Added 3 mins ago
Branch Manager - Littleton Branch - Littleton, CO
JPMC page
Littleton, CO
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 3 mins ago
EP
Sales Support & Customer Success Coordinator
Educational Products, Inc.
TX
- Up to $19 USD / hour
…interest in signing up for new programs. An ideal Sales Support & Customer Success Coordinator will use their verbal and email communication skills to ultimately help boost sales and…
Added 4 mins ago
Food and Beverage Operations Manager
Marriott
SACRAMENTO, CA
Responds in a timely manner to customer service department request.
Added 5 mins ago
Audio Visual General Manager
Shepard Exposition Services
Atlanta, GA
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.
Added 5 mins ago
Audio Visual General Manager
Shepard Exposition Services
Las Vegas, NV
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.
Added 5 mins ago
Audio Visual Technical Director
Shepard Exposition Services
Remote, United States
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.
Added 5 mins ago
Audio Visual Technical Director
Shepard Exposition Services
Remote, United States
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.
Added 5 mins ago
Audio Visual Technical Director
Shepard Exposition Services
Remote, United States
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.
Added 5 mins ago
Audio Visual Technical Director
Shepard Exposition Services
Remote, United States
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.
Added 5 mins ago
CC
Floating School Nutrition Assistant Manager for the Saint Stephens Feeder
Catawba County Schools
Newton, NC
- $17.31 to $18.66 USD / month
Under general supervision, performs a variety of duties in the direct supervision of the food service program in one of the schools. Directly supervises other employees in the school…
Added 5 mins ago
Veterinary Practice Manager
Petco Animal Supplies Stores, Inc.
Brentwood, MO
The purpose of the Hospital Operations Manager is to provide daily leadership to our hospital and partner with Hospital Veterinarian(s). The Hospital Operations Manager partners with our…
Added 5 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Ellisville, MO
…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 5 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Livonia, MI
…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…

Extend

GTM Strategy & Program Manager

Remote, United States

$125,000 to $135,000 USD / year

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $125,000 to $135,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About The Role

Our Growth & Sales teams hear something new from merchants every day: a coverage gap that cost us a deal, a feature our partners keep asking for, a trend in the data nobody has acted on yet. The way we win is by connecting those signals and turning them into something that will grow revenue for Extend and our merchant partners.

We are looking for a GTM Strategy & Program Manager to own that feedback loop for a portfolio of retail verticals. You will listen to what our merchant partners want and need, decide what is worth building, drive the right teams to build it in a scalable way, and make sure your Pod knows exactly how to sell it. Your success shows up in new deals won, existing partnerships grown, and stronger margins on both.

This is a role for someone who presents ideas without hesitation, can hold a room with leaders, and never settles for not knowing the answer.

What You’ll Do

Own the feedback loop. Run a regular cadence with Sales, Growth and Analytics to pull together merchant feedback, win/loss reasons and performance data, and turn it into a clear, prioritized view of what we need to build to win more.
Grow the top and bottom line. Find the opportunities that win new merchants and expand existing partnerships, and build the business case for each one in terms of revenue and margin impact.
Turn merchant needs into scalable solutions. Listen to what our partners are asking for and shape it into products, features and program offerings that work across your verticals, not one-off custom builds.
Run the project plan. Set scope, milestones and owners for every initiative, hold teams accountable to deadlines, and raise risks early when something starts to slip.
Know exactly what is being built. Understand every feature well enough to explain how it works, who it is for and where its limits are, from requirements through launch.
Enable your Pod. Equip your vertical Pod with the playbooks, talk tracks and training they need to sell and use each new feature, and track adoption after launch.
Present with conviction. Pitch new ideas to cross-functional partners, executives and leadership, back your recommendations with data, and drive the decision.
Go find the answer. When a question comes up that nobody can answer, dig into the data, the contracts or the market yourself and come back with the answer and a recommendation.

Required Qualifications

Relevant experience. 5+ years in GTM Strategy, BizOps, or a similar cross-functional role at a fast-paced tech company.
Ownership from idea to launch. You have taken an initiative from a customer or partner need through build, launch and enablement, and can point to the commercial results.
Project management discipline. You run several initiatives in parallel, set realistic plans and keep cross-functional teams on deadline without being chased.
Executive presence. You put ideas in front of people early and often, present to executives with conviction, and hold your ground when you have the data to back it up.
A numbers-first mindset. Advanced Excel and strong analytical skills. You size opportunities, build models and root your recommendations in data.
Relentless curiosity. You do not accept "we don't know" as an answer. You go dig it up and report back.
An AI-native way of working. You already use AI tools like Claude to research, analyze and move faster, and you pick up new tools quickly.

Nice To Have

SQL or BI tool experience
Experience in retail, finance, or consulting
Exposure to underwriting concepts like frequency, severity and loss ratio

Expected Pay Range: $125,000 - $135,000 per year salaried

*The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Extend does not provide immigration-related sponsorship for this role.

Life at Extend:

Working with a great team from diverse backgrounds in a collaborative and supportive environment.
Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Generous, flexible paid time off policy.
401(k) with Financial Guidance from Morgan Stanley.

Extend CCPA HR Notice

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Jobs in the United States