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Retail Sales Associate
Anaheim Ducks Hockey Club, LLC
United States
- $20 USD / hour
…you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is…
Added 1 min ago
A
Associate Director, Commercial FP&A (GTN)
Alkermes
Waltham, MA
- $166,000 to $182,000 USD / year
The Associate Director, Commercial FP&A (GTN) Gross-to-Net Lead will support Commercial FP&A’s gross-to-net (GTN) planning, forecasting, reporting and analysis for two business units,…
Added 2 mins ago
LH
Full Time - Receiver/Stocker - Overnight
Lowe's Home Centers, LLC
York, PA
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond…
Added 2 mins ago
LH
Full Time - Receiver/Stocker - Overnight
Lowe's Home Centers, LLC
York, PA
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond…
Added 2 mins ago
LH
Full Time - Sales Associate - Flooring - Day
Lowe's Home Centers, LLC
Waipahu, HI
- Full-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
Added 2 mins ago
LH
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers, LLC
Pompano Beach, FL
- Part-time
Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
Added 2 mins ago
LH
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers, LLC
Omaha, NE
- Part-time
Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
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LH
Full Time - Sales Associate - Building Materials - Day
Lowe's Home Centers, LLC
Milwaukie, OR
- Full-time
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Full Time - Fulfillment Team Lead - Day
Lowe's Home Centers, LLC
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- Full-time
Respond to customer and associate questions, resolve issues, and escalate when needed.
Added 2 mins ago
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Full Time - Sales Specialist - Appliances - Day
Lowe's Home Centers, LLC
Kahului, HI
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond…
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Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Downingtown, PA
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 3 mins ago
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Inside Sales Representative
HRBoost
Vernon Hills, IL
- $60,000 to $75,000 USD / year
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(USA) Backroom Associate - Sam's Club
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(USA) Freight Flow Associate
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Express

Sales Leader

Holyoke, MA, United States

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Job details

Apply by: Dec 31, 2026
Posting language: English
Posted: Nov 5, 2024

Original job description

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name Holyoke Mall

Responsibilities

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

KEY RESPONSIBILITIES

Assist in developing and motivating associates to maximize sales potential
Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
Partner with Store Management to provide feedback on associate performance.
Assist in training associates on store operations, product, policy, and procedures.
Execute action plans that optimize results
Execute all aspects of daily store operations.
Ensure appropriate associate coverage to create a great customer experience.
Oversee and authorize the checkout experience.
Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
Monitor and analyzes the customer service provided by team members.
Build an effective schedule with the right associate in the right place at the right time.
Promote and support an environment focused on delivering great in-store customer experiences.
Effectively resolves customer service issues to a positive outcome.
Lead and models our customer experience model.
Display expert knowledge of product, company policies, promotions, loyalty programs.
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Other essential functions may occur as directed by your supervisor.

REQUIRED EXPERIENCE & QUALIFICATIONS

Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements

CRITICAL SKILLS & ATTRIBUTES

Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with a team.
Ability to multitask and handle multiple customers and/or processes at once.

BENEFITS AND COMPENSATION

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Closing

If you would like to know more about the California Consumer Privacy Act click here.

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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