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Supervise staff (including Senior Associate Staff)
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Boston, MA
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Express

Sales Associate Keyholder

Ann Arbor, MI, United States

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Job details

Apply by: Dec 31, 2026
Posting language: English
Posted: Nov 3, 2024

Original job description

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name Briarwood Mall

Responsibilities

Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team.

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.

KEY RESPONSIBILITIES

Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
Performs overrides at checkout as needed
Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
Follows company policies and procedures to ensure the safety of all our associates and customers
Assists with product launch changes according to the company SOP
Delivers on all aspects of the customer experience model
Processes transactions quickly and accurately, reducing the customer’s wait time
Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Other essential functions may occur as directed by your supervisor.

REQUIRED EXPERIENCE & QUALIFICATIONS

Education: High School or Equivalent
Years of Experience: 0-2 of relevant job experience - minimum 6 months
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements

CRITICAL SKILLS & ATTRIBUTES

Previous retail experience preferred
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team

BENEFITS AND COMPENSATION

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Closing

If you would like to know more about the California Consumer Privacy Act click here.

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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More about this job

Skills

Sales
Opening and closing procedures
Customer service
Communicate with customers
Communication skills

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