Jobs in the United States

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Added 5 mins ago
FS
Assistant Manager
Factory Stores H.F.D. No. 55, Inc.
North Wales, PA
- $17.75 to $22.3 USD / hour
Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
Added 21 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Bozeman, MT
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
Added 21 mins ago
Product Manager
Meta
Helena, MT
Coordinate proactively across partner functions for product success. Structure shared roadmaps for best outcomes
Added 21 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Helena, MT
…business processes and operational issues act as a thought partner and model creative problem-solving to impact business…
Added 21 mins ago
Account Manager
CVS Health
Helena, MT
…support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors. This role serves as a primary operational…
Added 21 mins ago
Senior Recruiter
Humana
Helena, MT
As a strategic talent acquisition partner, the Senior Recruiter collaborates with business leaders, hiring managers, and recruiting teams to develop innovative recruiting solutions, build…
Added 21 mins ago
Manager, Quality Systems
Otsuka America Pharmaceutical Inc.
Helena, MT
The Manager will partner closely with Quality process owners, IT, Data & Analytics, and cross-functional stakeholders to translate business needs into system enhancements, dashboards,…
Added 21 mins ago
Commercial Enablement Manager
Norstella
Helena, MT
The Commercial Enablement Manager is a commercially grounded performance partner responsible for translating Business Unit and portfolio priorities into field-ready execution while…
Added 21 mins ago
Clinical Advisor
Norstella
Helena, MT
…travel to our main office for meetings as designated by the manager of the Clinical…
Added 21 mins ago
Senior Manager, Global Labelling Operations
Otsuka America Pharmaceutical Inc.
Helena, MT
Partner with RA Global Labeling Lead GLL/Labeling Strategist in development, update and maintenance of package labeling (artwork).
Added 21 mins ago
HT
Sr. Director Strategic Account, Semiconductor
Honeywell Technologies
Helena, MT
- $238,000 to $297,000 USD / year
You will report directly to our Global Semiconductor General Manager and you’ll work in the United States location on a fully remote work schedule, plus 50(+)% domestic/international travel.
Added 21 mins ago
Manager Global Case Management Submissions
Otsuka America Pharmaceutical Inc.
Helena, MT
As a member of the Drug Safety and Pharmacovigilance department, the Manager, PV Case Management (Submissions) is responsible for participating in the reporting of adverse event data in…
Added 31 mins ago
Senior Manager of Finance
Leviton Manufacturing
New Holland, PA
The Senior Manager, Finance will lead the local finance team and is responsible for leading the organization's financial planning, accounting, reporting, budgeting, and business analysis…
Added 40 mins ago
K
Manager, Records & Information Governance (RIG)
KPMG
Louisville, KY
- $7.25 USD / hour
…It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like…
Added 42 mins ago
Clinical Manager, RN
BAYADA Home Health Care
Poplar Bluff, MO
BAYADA is seeking a compassionate, clinically strong Clinical Manager to help establish and support our new Habilitation office in Poplar Bluff, Missouri. This is an opportunity to help…
Added 56 mins ago
GL
Manager, Planning - 1st shift
GXO Logistics
Bloomington, CA
- $103,611 to $115,124 USD / year
Our employees take pride in their work and show dedication to their job. As the Manager, Planning, you will be responsible for demand planning, forecasting and customer care for select…
Added 59 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Ellisville, MO
Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor
Added 59 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Tustin, CA
Career development and growth opportunities, such as a Grooming Salon Leader, Grooming Mentor and Grooming Instructor
Added 1 hour ago
Manager Mission Assurance 2
Northrop Grumman
Redondo Beach, CA · Redondo Beach
Northrop Grumman’s Space Sector is seeking a Supplier Mission Assurance Manager 2 – Level 2 to join our team in Redondo Beach, CA.
Added 1 hour ago
Process Engineer
Saint-Gobain
MILAN, OH
Partner with operations, maintenance, and quality teams to troubleshoot issues, implement corrective/preventive actions (CAPA), and improve process capability.
Added 1 hour ago
Senior Manager, COE Quality in Design, Packaging
Danone Foods, Inc.
Minster, OH
Senior Manager, COE Quality in Design, Packaging Job Locations US-CO-Louisville | US-FL-Jacksonville | US-UT-West Jordan | US-PA-Dubois | US-CA-Chatsworth | US-NY-White Plains | US-VA-Mount…
Added 1 hour ago
Director Engineering Management
Vertiv Corporation
Dover, OH
…Bill of Materials (BOM) accuracy, and business application development. Talent & Organization Development * Lead, coach, and develop a team of supervisors and individual contributors;…
Added 1 hour ago
Senior Security Manager, Next Generation Programs
GE Aerospace
Evendale, OH
Partner with ISSM/ISSO to ensure classified information systems comply with RMF, NIST SP 800-53 controls, JSIG, and customer ATO requirements.
Added 1 hour ago
Senior Staff Engineer - Turbine Aerodynamics
GE Aerospace
Evendale, OH
…Senior Staff Engineer will report to the Turbine Aerodynamics Manager and be responsible for leading the design of GE Aerospace’s next generation of turbine components and associated…
Added 1 hour ago
Account Manager
HILTI, INC
Athens, OH
…embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given…

Express Flooring

Call Center Manager

Tempe, AZ, United States

$75,000 to $85,000 USD / year · Full-time

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Job details

Pay: $75,000 to $85,000 USD / year
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About The Role

Our Call Center is a fast-paced, high-volume phone sales environment - and an important part of how Express Flooring grows. The team connects with homeowners who are interested in new flooring, qualifies their needs, and schedules appointments for our Design Consultants.

As Call Center Manager, you’ll lead and develop the Scheduling Specialists having those conversations every day. This is a hands-on role - you’ll be on the floor with the team, coaching sales skills, setting clear expectations, communicating goals, and keeping energy up. You’ll balance people leadership with process management, using performance data to understand what’s working, where the team needs support, and how to continue improving results.

We’re looking for someone who knows how to get the best from their team, can turn sales experience into effective coaching, and is comfortable using metrics to make informed decisions.

Job Type: Full-Time Work Arrangement: In-Person Compensation: $75,000-$85,000 annually Location: Tempe, AZ

What You’ll Do

Lead, coach, and develop a team of Scheduling Specialists to improve sales performance, productivity, and appointment quality
Set clear expectations and hold team members accountable for individual and team results
Evaluate performance, identify coaching opportunities, and create individualized development plans
Monitor key call center metrics to identify trends, performance gaps, and opportunities for improvement
Lead training sessions and ongoing coaching to strengthen sales techniques, customer conversations, and process knowledge
Serve as a subject-matter expert on company services, systems, and scheduling processes
Partner with call center leaders to maintain consistent coaching practices and align the team with company goals
Foster a culture of accountability, collaboration, continuous learning, and recognition
Step in as a point of escalation for complex customer situations and support the team in reaching effective resolutions
Ensure the team consistently follows company procedures, quality standards, and customer-service expectations

What You’ll Bring

Experience leading and coaching teams in call center operations, phone-based sales, or a related performance-driven environment
A solid understanding of call center operations, sales performance metrics, and coaching practices
The ability to interpret performance data and turn insights into clear action plans
Clear, confident written and verbal communication skills
Strong organizational skills with the ability to balance priorities and meet deadlines
A leadership style that combines support, direct feedback, and accountability
Comfort learning and working across call center systems and other technology platforms
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Flexibility to work evenings and weekends based on business needs

Why People Love Working Here

Build Something Great: Join a growing company where your work is visible, your ideas matter, and you can make a meaningful impact on what we build next.
Our Values: We’re Problem Solvers, Likable, Ambitious, and Caring - values that shape how we work, lead, and support one another.
An Award-Winning Workplace: We’re proud to be recognized as a Top Workplace, reflecting the culture, collaboration, and people behind our continued growth.

Benefits & Perks

Comprehensive medical, dental, and vision plan options
Free virtual healthcare for employees and family members
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
Free Bereavement and Life Planning Support for employees and family members
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$75,000 - $85,000 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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More about this job

Skills

Scheduling
Leadership
Sales
Coaching
Collaboration
Customer service
Communication skills
Organizational skills
Meet deadlines
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

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