Service Writer

Service Writer / Parts Person

Job Summary

The Service Writer/Parts Person is responsible for coordinating customer communication, scheduling service needs, managing repair order information, and ensuring proper parts ordering and processing to support efficient department operations.

Responsibilities

• Answer all incoming service calls, assess the severity of vehicle concerns, and schedule customer appointments appropriately.
• Maintain communication with customers regarding vehicle status, repairs, and completion updates by phone and in person when necessary.
• Ensure accurate notes are entered into DealPack and communicate important customer concerns or issues to the Service Manager.
• Order parts requested by Service Technicians and Inspection Technicians as needed.
• Prioritize local sourcing for urgent parts needs and utilize more cost-effective suppliers for non-urgent parts when appropriate.
• Ensure all ordered parts are correct for the specified vehicle before installation.
• Ensure all ordered parts are received, billed, and assigned to the correct vehicle repair order.

Parts Returns, Warranty Parts, and Core Processing

• Process all parts requiring return through the computer system, including:
• Unused parts
• Incorrect parts
• Warranty-related parts
• Core returns
• Ensure physically returned parts are processed through the appropriate channels, including parts delivery pickup or shipment, to secure proper credit, refunds, or inventory adjustments.
• Ensure unneeded or incorrect parts are returned promptly to prevent unnecessary inventory expense and lost credits.

Internal Warranty Responsibilities

• Maintain a thorough understanding of the company’s internal warranty policies and coverage guidelines.
• Identify repairs that qualify for internal warranty coverage.
• Ensure warranty claims are documented, processed, and communicated accurately according to company procedures.
• Maintain complete and accurate records of warranty repairs.
• Notify the Service Manager of warranty concerns, trends, or recurring issues.

Department Support

• Maintain organized parts records and support efficient workflow throughout the department.
• Work closely with technicians and management to minimize repair delays.
• Assist in maintaining accurate vehicle and repair order information within department systems.

Schedule - M-F 9-6opm, alternating weekends

PAY: $15-18, DOE